About Ascensos: Review and comparison
Ascensos is an award-winning customer management provider serving companies around the world. The firm has teams of customer service specialists across the globe who are ready to support businesses in several sectors, including retail and healthcare.
Beyond the headquarters in the UK, Ascensos has seven additional locations, including some in Istanbul, Romania, and South Africa. The company employs more than 300 people and boasts revenue of more than $65 million.
This firm prides itself on providing efficient, intelligent, future-minded solutions for each client. According to the website, Ascensos claims that they specialize in consumer retail and now customers better than anyone because they remain committed to being an efficient and effective front-line expert.
The agency promotes a company culture of happiness, respect, and recognition. Inclusivity is a cornerstone that’s reflected throughout the website, and it’s part of the company’s mission to attract the best talent in the world.
Ascensos’s BPO services and pricings
The company states that it offers “Future First CX Solutions” to advance customer service, including:
- Omnichannel customer solutions for a seamless experience
- Digital transformation, including AI-enhanced services
- Multilingual customer support to meet the needs of diverse client bases
- Peak support and capacity to help during high-volume, short-staffed periods
Clients can also request customer insight and analytics to help them determine what their business needs. The Ascensos team draws information from multiple sources to provide insight into how a company’s existing operations fare and where there’s room for improvement.
Given the nature of the BPO services provided, Ascensos does not list pricing on the website. However, interested parties can request a brochure or contact the team for a consultation.
How Ascensos outshines its competition
The agency lists happiness, diversity, and inclusivity as stepping stones to true greatness. According to the website, the firm believes that happiness is the key to employee productivity and loyalty. Further, Ascensos remains committed to creating a safe environment for everyone.
Ascensos also holds several awards, including some international accolades. Some of the notable awards include the 2021 Contact Center of the Year from the UK National Contact Centre Awards and the 2021 Best Frontline Team from South West Contact Centre Awards.
Dermot Jenkinson (Co-Founder and Executive Chairman)
Jenkinson has more than 30 years of experience in the industry and formerly worked for reputable organizations, including beCogent and Transcom Worldwide S.A. He earned the 2009 Scottish Entrepreneur of the Year award and serves on several local boards.
John Devlin (Co-Founder and CEO)
Devlin has spent more than 27 years in the BPO and customer service industry. He devoted most of his career to providing viable, scalable solutions to notable brands, including Polo Ralph Lauren and Peloton. Devlin was a Regional Winner and UK National Finalist for the EY Entrepreneur of the Year awards in 2021.
Ascensos reviews and comparisons
There are limited customer reviews for this company. The Facebook page has more than 80 reviews with an average of 3.9 stars, though many are employees praising the workplace culture. Prospective clients might want to research similar firms in the area for comparison before partnering with Ascensos.
Ascensos’s contact information
Ascensos’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call (+44) 333 000 2131.