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Ascensos

About

Ascensos is built on our belief that not all contact centres need be the same.

We are owner managed, quality focused and agile offering our clients an unfair advantage. Ascensos is the next generation of contact centres in Europe.

Headquarters

-

Public or Private

Private

Seats or staff

1,001-5,000

Revenue

$25 to $50 million (USD)

Industries

-

Highlights

Alexa ranking

5,708,919

Domain Authority

26

Site traffic

1,104

OA ranking

-

Glassdoor rating

3.6

CrunchBase ranking

-

Details

Executive

Varadarajan T K, Co-Founder & CEO

Year Founded

2013

Countries of fulfillment

-

Sectors

-

Contact information

(+44) 333 000 2131

https://www.ascensos.com

Social media

About Ascensos: Review and comparison

Ascensos is an award-winning customer management provider serving companies around the world. The firm has teams of customer service specialists across the globe who are ready to support businesses in several sectors, including retail and healthcare.

Beyond the headquarters in the UK, Ascensos has seven additional locations, including some in Istanbul, Romania, and South Africa. The company employs more than 300 people and boasts revenue of more than $65 million.

Ascensos Outsourcing

This firm prides itself on providing efficient, intelligent, future-minded solutions for each client. According to the website, Ascensos claims that they specialize in consumer retail and now customers better than anyone because they remain committed to being an efficient and effective front-line expert.

The agency promotes a company culture of happiness, respect, and recognition. Inclusivity is a cornerstone that’s reflected throughout the website, and it’s part of the company’s mission to attract the best talent in the world.

Ascensos’s BPO services and pricings

The company states that it offers “Future First CX Solutions” to advance customer service, including:

  • Omnichannel customer solutions for a seamless experience
  • Digital transformation, including AI-enhanced services
  • Multilingual customer support to meet the needs of diverse client bases
  • Peak support and capacity to help during high-volume, short-staffed periods

Clients can also request customer insight and analytics to help them determine what their business needs. The Ascensos team draws information from multiple sources to provide insight into how a company’s existing operations fare and where there’s room for improvement.

Ascensos’s pricing

Given the nature of the BPO services provided, Ascensos does not list pricing on the website. However, interested parties can request a brochure or contact the team for a consultation.

How Ascensos outshines its competition

The agency lists happiness, diversity, and inclusivity as stepping stones to true greatness. According to the website, the firm believes that happiness is the key to employee productivity and loyalty. Further, Ascensos remains committed to creating a safe environment for everyone.

Ascensos also holds several awards, including some international accolades. Some of the notable awards include the 2021 Contact Center of the Year from the UK National Contact Centre Awards and the 2021 Best Frontline Team from South West Contact Centre Awards.

Key executives

Dermot Jenkinson (Co-Founder and Executive Chairman)

Jenkinson has more than 30 years of experience in the industry and formerly worked for reputable organizations, including beCogent and Transcom Worldwide S.A. He earned the 2009 Scottish Entrepreneur of the Year award and serves on several local boards.

John Devlin (Co-Founder and CEO)

Devlin has spent more than 27 years in the BPO and customer service industry. He devoted most of his career to providing viable, scalable solutions to notable brands, including Polo Ralph Lauren and Peloton. Devlin was a Regional Winner and UK National Finalist for the EY Entrepreneur of the Year awards in 2021.

Ascensos reviews and comparisons

There are limited customer reviews for this company. The Facebook page has more than 80 reviews with an average of 3.9 stars, though many are employees praising the workplace culture. Prospective clients might want to research similar firms in the area for comparison before partnering with Ascensos.

Ascensos’s contact information

Ascensos’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (+44) 333 000 2131.

References

https://www.crunchbase.com/organization/ascensos

https://www.glassdoor.com/Overview/Working-at-Ascensos-EI_IE867434.11,19.htm

Ascensos news, podcast & articles

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Ascensos videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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