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2.4/5 • Glassdoor rating


“Customer”, the word that describes the most important aspect in any business, which, in whatever industry, business revolves around!
As the innovative business cultures and technological world have evolved and as customers have gained more insights and have become more aware of the services companies offer, their demands have changed from standard supply of services to consultative & customized innovative services, as to address their own unique business needs!
We in ETISAL International, one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, understand the importance of the “Customer” and therefore, with many years of accumulated expertise in serving YOUR customers, we always strive to deliver high value-based, distinct & innovative BPO services!



Public or Private


Seats or staff



$250 mil. - $500 mil.

  • Ecommerce
  • Hardware Tech/IT
  • Recruiting Staffing
  • Software Tech/IT
  • Telecoms
  • Travel



Mohamed M. Eissa, Vice President

Year Founded


Countries of fulfillment


  • Admin Support
  • Agency Contract Partner
  • Build-Operate-Transfer
  • Customer Service
  • Finance & Accounting
  • Full service BPO
  • Human Resource & Legal
  • Office Leasing
  • Outsourcing Consultancy
  • Seat Leasing BPO
  • Software & Application Development
Contact information

+2 02 2322 9111

About ETISAL: Review and comparison

ETISAL International Group is a BPO and outsourcing company located in Cairo, Egypt. Although the company is located in Egypt, it services other companies and corporations all over the world. 

With award-winning leadership and over 1,000 employees, ETISAL International Group strives to customize the outsourcing experience for each customer. The company was founded in 2003 and has grown exponentially since then, becoming one of the primary BPO companies in the middle and far east. 

ETISAL Outsourcing

ETISAL International Group has always been at the forefront of outsourcing services. In the early 2000s, the company was one of the first to offer non-verbal online outsourcing services instead of only call centers. Since then, the company has worked to improve the internal and external workings of the business. 

While still offering traditional outsourcing services, ETISAL International Groupis at the forefront of modern BPO and back-office services. With agents fluent in most European, African, and Asian languages, ETISAL International Group indeed aims to serve the broadest range of customers possible.

ETISAL’s BPO services and pricings

Like any BPO, they offer basic BPO services. However, in addition to back office jobs, call centers, and online help desks, ETISAL International Group also specializes in several different industries. Here is an overview of the services that ETISAL International Group offers. 

The essential services are outsourcing services, such as call centers, online help desks, and IT help. They also offer online human resources services and can take care of the hiring process at your company. 

In addition to these services, they have specialty services in the following areas: 

  • Telecommunications
  • Automotive
  • Banking/Financial 
  • Food and Beverage

If a business needs help with customer service, business management, or financial planning, ETISAL International Group has experts ready and willing to help. The company is prepared to fully customize a service and include as many or as few of these options as necessary. 

ETISAL International Group’s pricing

ETISAL International Group prides itself on the complete customization of outsourcing services. Because of this, the price varies depending on the services a company chooses and how long a company utilizes ETISAL International Group.. 

However, many of the outsourcing services provided are much cheaper than they would be in the company’s home country because labor is cheaper through their international hiring practices. 

How ETISAL outshines its competition

ETISAL International Group is one of many BPO companies available. However, unlike many others in the field, ETISAL International Group focuses entirely on the customer’s needs and assists each company in reaching its goal. This BPO works with a variety of corporations to help them with outsourcing needs and is highly transparent with their marketing strategies and working practices. 

ETISAL International Group has worked with corporations around the world, both large and small. However, no matter the size of the company,they focus on creating the ideal BPO experience for them. 

Key executives

  • Mohammed Eissa – CEO 

Mohammed Eissa has been CEO  for over ten years. In 2015, he was awarded “Best Manager of the Year ” by the Europe Business Assembly. Under his leadership, the company has won awards and become an industry leader. 

ETISAL reviews and comparisons

They have an average to low score on Glassdoor. People complain about their salaries a lot.

ETISAL’s contact information

ETISAL’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call +2 02 2322 9111.

ETISAL news, podcast & articles

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About OA

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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