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WeCare

3.3/5 • Glassdoor rating

Overview

We started our business in 2003 with a simple idea to “help our clients provide better contact center service to its customers”.

Then somewhere down the line we realized that business problems are multidimensional. You need to simultaneously work on operations, technology and sales to solve customer service problems. That’s where we started to build multidisciplinary skills to help solve customer service problems and the “new (v)WeCare was born”.

At (v)WeCare we provide contact center, technology and data analytics services.

Headquarters

-

Public or Private

private

Seats or staff

50-99

Revenue

$10 mil. - $25 mil.

Industries

-


Details

Executive

-

Year Founded

2003

Countries of fulfillment

-

Sectors

-

Contact information

1 (877) 335 -8872

https://www.vcaretec.com


About WeCare: Review and comparison

(v)WeCare Technology offers world-class call center and Business Process Outsourcing (BPO) services. Their vision is to make customers happy with quick responses, first-time resolutions, and helpful representatives. 

Established in 2004, this firm has nearly twenty years of experience delivering clients positive customer service support. Its 2,000 capable employees are experts in delivering a variety of BPO services to help your business provide immediate support. 

Headquartered in the United States, (v)WeCare also has operations in India and offers 24/7 customer care. They have reported revenues of $3.2 million.

WeCare Outsourcing

(v)WeCare offers conventional customer service support like email, chat support, and phone answering. On top of this, they offer services like IT consulting, software development and application, networking solutions, and Customer Service Relations (CRM). 

This firm’s head office is located in New Jersey. It has various locations throughout the United States in New York and Seattle, as well as locations in India.

WeCare’s BPO services and pricings

Servicing a wide range of industries, this firm offers personalized customer support and BPO services based on your company’s needs. Whether your niche is in retail, luxury, travel, insurance, technology, healthcare, eCommerce, and more (v)WeCare has a solution that can help you. Services include: 

  • Customer Service & Contact Center Outsourcing
  • Phone Support Services 
  • Email Support Outsourcing 
  • Domestic Live Chat Services 
  • Domestic Social Media Monitoring 
  • Outsourced Data Analytics

(v)WeCare’s pricing 

Invest in BPO services and watch your call center costs reduce up to thirty percent. (v)WeCare offers customizable solutions for your business needs. Get in touch today for a personalized quote.

How WeCare outshines its competition

According to their official website, (v)WeCare Technology is in operation 24/7. Meaning you can expect great service anytime you need it. Other ways this firm outshines its competition is with its:

  • Quick response times
  • Instant client connections 
  • High first call resolution scores
  • State-of-the-art technology 
  • Highly trained representatives in CRM and the ins and outs of your business
  • Client-partner approach 
  • Increased staff during holidays

Key executives

Sandy Mehra (Managing Partner)

Sandy Mehra drives the vision behind this firm. He has extensive experience providing Fortune 500 clients with top-notch customer service assistance. 

Tarunendra Singh (SEO Specialist) 

Tarunendra Singh has worked with this firm since 2008 as an SEO specialist and analyst. With many years of experience in various BPO services, he brings an expert approach to our services.

WeCare reviews and comparisons

(v)WeCare is proud of its fast response times during holidays. This creates an instant connection with customers for high satisfaction responses. Get in touch to read case studies for past client reviews. 

Here is what else past clients are saying about this firm’s BPO services: 

“I am very appreciative of how well your customer service has been so far…you guys have gone above and beyond to ensure customer loyalty. Your effort and support really show and it is so much appreciated.”

“Simply amazing quality and very high work ethics. I am convinced that they are the best vendor out there for the price they are charging. Great mix of talent and professionalism.”

 

WeCare’s contact information

WeCare’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1 (877) 335 -8872.

References

https://www.glassdoor.com/Overview/Working-at-Vcare-Technology-EI_IE698870.11,27.htm

https://www.crunchbase.com/organization/vcare-tec

WeCare news, podcast & articles

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WeCare videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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