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2.5/5 • Glassdoor rating


You can call on us for any of a wide range of solutions from call center services to mailing campaigns or turn to us as your full-service turnkey partner to handle any aspect of your business start-to-finish. Whether you use one of our three state-of-the-art facilities or bring us in for an on-site project, we work as a seamless extension of your team. We specialize in publication, subscription, meeting registration and membership programs.



Public or Private


Seats or staff



$50 mil. - $100 mil.





Rita Hope Counts, President & CEO

Year Founded


Countries of fulfillment




Contact information


About BrightKey: Review and comparison

BrightKey is a processes-focused contact center, logistics, and marketing solutions Business Process Outsourcing (BPO) services provider. Headquartered in Annapolis, Maryland, this BPO firm has provided supportive outsourcing solutions to its national market since 1988.

The community-aligned BPO company focuses on providing back-end management and turnkey BPO solutions through positivity and long-lasting relationship building.

Over three decades of experience in the outsourcing industry has allowed BrightKey to expand its operations to offices in Annapolis Junction, Odenton, Long Island City, New York, and Farmington, Missouri. The company currently reports running with between 200 and 500 employees and reports annual revenue of $72 million.

BrightKey Outsourcing

Headquartered in Maryland, this woman-owned BPO firm takes pride in its flexible and professional approach along with extensive back-office, marketing, logistics, and call center BPO solutions. In addition, BrightKey provides outsourcing services through various customer engagement channels, including email, SM, and telephony. Interested parties can connect with the company through its contact page.

Additionally, BrightKey is partnered with over 100 organizations such as the American Society of Association Executives.

BrightKey’s BPO services and pricings

BrightKey is a back office processes outsourcing provider that offers its clients the following services:

  • Inbound and outbound call center
  • Telemarketing
  • Order processing
  • Membership management
  • Database management
  • Event support
  • Order fulfillment
  • Warehouse storage
  • Inventory management
  • Kit collation
  • CBRNE mail screening
  • Document digitization services
  • Negative pressure air rooms
  • Insight-to-Action proprietary trademarked service
  • Integrated facilities management
  • Onsight mailroom management
  • Mail processing center services
  • Courier and digital mail services
  • Strategic marketing services
  • IT & eCommerce services
  • Printing and publishing services

Examples of industries serviced include but are not restricted to government (federal, state, and municipal), nonprofits (501c), associations, and corporations—among others.

BrightKey’s pricing

BrightKey’s pricing is handled on a client-by-client basis through consultations and depends on individual needs and business requirements.

How BrightKey outshines its competition

The firm takes pride in delivering services that impart the following benefits:

  • Aggressive and reliable turn-around-times for order fulfillment
  • Advanced phone technology for secure and compliant call center solutions
  • Secure digitization of medical and court transcripts
  • Fully-automated and highly customized mail processing
  • Informed executive decision making through data-driven reporting and marketing campaign insights
  • Customized eCommerce and IT infrastructure programs

Additionally, BrightKey has been recognized for its community outreach. The firm’s president and CEO sits on the board of the Anne Arundel chapter of the Society for the Prevention of Cruelty to Animals (SPCA), a supporter for the House of Ruth Maryland, adoptive parent of elephants at the Sheldrick Wildlife Trust (SWT), and runs the KeyImpressions initiative.

Key executives

Rita Hope Counts (Founder, President, CEO)

Rita Hope Counts has been BrightKey’s Founder, President, and Chief Executive Officer since the company’s inception in 1988. Counts is recognized as a leader in creating a corporate culture of loyalty and caring. 

Her background and skillset lie in building partnerships, identifying market opportunities, managing ongoing client relations, goal setting, and new service offerings. She’s active in the American Society of Association Executives (ASAE) and the Women’s Business Enterprise National Council (WBENC).

Richard Roe (CIO)

Richard Roe has been BrightKey’s Chief Information Officer since 2020. Roe has over 40 years of industry experience and a wide range of specialties, including cyber security, identity access management, B2B technology sales, team leadership, SalesForce architecture, DevOps leadership, and more.

BrightKey reviews and comparisons

BrightKey is a full-service processes-focused BPO solutions provider in Annapolis, Maryland, founded in 1988. We currently do not offer any reviews or comparisons for BrightKey. However, interested parties are encouraged to compare this company to other mid-to-large-sized BPO firms in the New England area of the eastern United States.

BrightKey’s contact information

BrightKey’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 301.604.3305.


BrightKey news, podcast & articles

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BrightKey videos & images

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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