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Advanced Customer Services

2.5/5 • Glassdoor rating


Advanced Customer Services specializes in third-party call center and contact center services. We provide our services to companies seeking to outsource inbound or outbound services such as customer service, help desk, direct marketing, lead generation and appointment setting. ACS has state-of-the-art technology located in 6 centers in Michigan, Ohio, Tennessee, Florida and South Carolina. We have a full suite of BPO contact center services – voice, mail, email, chat and web, that we can provide to any B2B or B2C enterprise. Our specialties include the marketing and sales of extended warranties and extended service plans for retailers, manufacturers or third party warranty administrators. We also provide comprehensive customer service for your warranty service requests. See us for complete warranty and extended service plan programs for retailers, distributors and manufacturers.



Public or Private


Seats or staff



$25 mil. - $50 mil.





Jim Agnello, Founder and President

Year Founded


Countries of fulfillment




Contact information

(888) 928-1988

About Advanced Customer Services: Review and comparison

ACS Contact (Advanced Customer Services) is a 100% US-based third-party call center and contact center services provider. They offer solutions to companies seeking to outsource inbound or outbound services such as customer service, help desk, direct marketing, lead generation, and appointment setting. 

ACS Contact has six state-of-the-art technology centers in Michigan, Ohio, Tennessee, Florida, and two South Carolina centers. They offer a full suite of BPO contact center services – voice, mail, email, chat, and web, for any business-to-business or business-to-customer enterprise. 

ACS Contact’s specialties include the marketing and sales of extended warranties and extended service plans for retailers, manufacturers, or third-party warranty administrators. ACS Contact also provides comprehensive customer service for warranty service requests. 

Advanced Customer Services Outsourcing

Established in 1982, ACS Contact is an entirely U.S.-based BPO services solution. ACS Contact sets forth its mission statement as follows:

“We strive to develop and produce innovative, cost-effective contact center programs for our customers using proven marketing and customer service principles, creative ideas, appropriate technologies, and the highest quality resources.”

ACS Contact partners with companies in multiple industries, including:

  • Medical and Healthcare
  • Financial Services
  • Telephone Carriers
  • Consumer Electronics
  • Manufacturers
  • Consumer Products
  • Professional Organizations
  • Radio and Television
  • Service Companies

Advanced Customer Services’s BPO services and pricings

ACS Contact offers a wide array of contact center service solutions in multiple areas.

Call center

  • Inbound
  • Outbound
  • B2B
  • B2C
  • Scripting
  • Telemarketing Campaigns
  • Customer Service Support
  • Customized Reporting

Direct mail, email, and social media

  • Content Creation
  • Emails
  • Direct Mail
  • Social Media
  • Response Followup
  • Custom Content and Layout for Solicitation Programs

Extended service plans

  • Sales
  • Customer Service
  • Dispatch Services
  • Full Outbound Marketing Plans
  • Service Call Fulfillment
  • After-Service Followup

Fulfillment services

  • Warehousing
  • Packaging and Shipping
  • Return Resolution
  • Renewal Plan Support

ACS Contact’s pricing

The pricing for ACS Contact’s services varies depending on the specific BPO services a company requires. For further pricing information, get a no-obligation quote from ACS Contact.

How Advanced Customer Services outshines its competition

ACS Contact sets itself apart from other contact center services by following what CEO James Agnello identifies as “Our Guiding Principles”:

  1. Listen to our customers.
  2. Never be satisfied with marginally profitable results.
  3. Continue to look for ways to enhance our products and services further.
  4. By helping make our customers become the leaders in their respective industries, we position ACS to be among the leaders in the contact center industry.

Key executives

James Agnello, Founder, and President

Jesse Smith, Director

Advanced Customer Services reviews and comparisons

ACS Contact features glowing reviews from clients on the ACS Contact homepage. Clients highly recommend the services of ACS contact over other similar independently owned call centers.

With their professional sales reps, their team tends to exceed the expectations of those that utilize their services. Customers are extremely satisfied with their ability to easily communicate with the account management and IT teams to provide updated scripts, recording requests, or data transfer needs without hassle.

ACS Contact’s array of contact services can help any business focus on the needs of their clients while having a specialized team of professionals at the ready for the ultimate customer experience.


Advanced Customer Services’s contact information

Advanced Customer Services’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (888) 928-1988.


Advanced Customer Services news, podcast & articles

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Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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