View all outsourcing firms


4.7/5 • Glassdoor rating


Genfinity offers a myriad of professional services that enables businesses in achieving their goals. In addition to traditional in-house, healthcare industry-focused, Business Process Management (BPM) solutions, the company provides a proven model of establishing, incubating and transitioning into a Philippine registered entity, enhanced by their customizable Support-as-a-Service model.

With 20+ years of HIM industry experience and strategic partnerships, the Genfinity team is best enabled to be an in-country partner. They work with their clients along the way, from finding a location to providing high-standard equipment to optimizing procedures and protocols according to industry standards.

Genfinity’s Support-as-a-Service solutions for back-office allow their clients to focus exclusively on the entire operations. They also provide RPA, Process Optimization, and AI support through their pool of consultants.



Public or Private


Seats or staff



$1 mil. - $5 mil.





Michelle Dueñas, Co-Founder

Year Founded


Countries of fulfillment




Contact information


About Genfinity: Review and comparison

Genfinity Philippines is an outsourcing and offshoring company that helps businesses realize the full potential of the Philippines’ rapidly growing Information Technology (IT) and Business Process Management (BPM) industry.

With a dynamic team of consultants, trainers, and management personnel, the company helps its clients develop, implement, and monitor real-time solutions to their business needs. At Genfinity, people are considered every organization’s most valuable resource.

Genfinity works with clients along every step of their business journey, assisting in everything from finding a location to providing quality equipment for business operations. 

Genfinity Outsourcing

Headquartered in Makati, in the National Capital Region of the Philippines, Genfinity seeks to help clients realize the full potential of the Philippines for business development. With over 20 years of experience, the team is best enabled to be an in-country partner.

Genfinity’s BPO services and pricings

Genfinity offers support-as-a-service solutions for back-office problems. This allows the company’s clients to focus exclusively on the entire operation and their program goals. With a myriad of professional services, this company enables businesses to achieve their vision. 

These services include:

  • HIM Outsourcing Consulting
  • Talent Development
  • Regulatory Governance
  • HIM Program Design & Implementation
  • Business & Transition Plan Preparation
  • Capabilities Assessment
  • Business Registration
  • GIC Incubation
  • Outsourcing
  • Industry Consulting

The company offers development services that focus on training the greatest asset of a company: its people. This focus allows them to reach their full potential. 

Genfinity also offers Quality Assurance As-A-Service, which monitors processes to the defined metrics established by the clients. The company uses these observations to provide insight for external and internal deliverables. 

Genfinity Philippines’ pricing

With a community built on exceeding expectations, they seek excellence in every aspect of each solution. With over 20 years of experience in the industry, the company offers high-quality products at sustainable prices. 

How Genfinity outshines its competition

They bring more than two decades of industry experience to each client, developing tailored solutions that meet needs and promote client goals. Each custom training course addresses the specified areas of needed improvement. This personalized service keeps clients satisfied. 

The company focuses on identifying critical areas of improvement and strives in all its programs to enhance each client’s team’s knowledge, skill, and capabilities. 

Key executives

Genfinity benefits from the leadership of experienced professionals who have dedicated their lives to improving on old methods of operation. 

 Michelle Dueñas (Co-Founder)

Dueñas contributes 15 years of experience in BPO management and GIC operations. With experience as in-house legal support for multinational companies and expertise in start-ups and compliance and risk management, Dueñas provides the necessary leadership to oversee the success of Genfinity.

Genfinity reviews and comparisons

Genfinity is an outsourcing and offshoring company that helps businesses realize the full potential of the Philippines’ rapidly growing IT and BPM industry. 

Clients view this company as an easy, interactive company to partner with, supported by a dedicated team of trainers who emphasize client goals and needs. Clients often come away from their time with the Genfinity team feeling refreshed and excited to put their training to practice. 

Genfinity’s contact information

Genfinity’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call .


Genfinity news, podcast & articles

No news, podcast & articles available for this BPO

Genfinity videos & images

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

Contact Company

This contact feature is reserved for client and partner inquiries only. Submissions by vendors or job seekers are not connected.