1225 AVE JUAN PONCE DE LE PNT 5-725, 00907, San Juan, Puerto Rico
$10 mil. - $25 mil.
Olga Nikulshina, VP of Sales
About Rapid Phone Center: Review and comparison
Rapid Phone Center, a call center based in Los Angeles, California, United States, has provided affordable customer service, scheduling, email response, live chat, and social media services since 2019 for businesses in a wide range of industries. Half of the company’s focus is on non-voice business process outsourcing (BPO), and the other 50% focuses on back office services.
The company has three locations that serve firms throughout the United States and Europe. There are approximately 200 employees.
Rapid Phone Center Outsourcing
Rapid Phone Center is based in the United States, with additional manager locations in Panama, Brazil, and the Philippines. The telecommunications firm focuses on delivering high-quality, 24/7, multilingual inbound and outbound customer support.
Rapid Phone Center’s BPO services and pricings
Rapid Phone Center provides cost-effective and reliable services that include:
- 24/7 inbound and outbound phone support
- Live chat
- Email support
- Order confirmation and appointments scheduling
- Multilingual agents
- Account management
- Affordable VOIP termination
- Reporting and analytics
- Custom solutions
In addition to its wide range of services, Rapid Phone Center offers assistance in industries including education, health care, e-commerce, marketing and media, real estate, legal services, and others. The company is familiar with the intricacies of each industry and the best way to approach the unique situations presented by their customers.
Rapid Phone Center’s pricing
Pricing is dependent on the industry and services required. However, Rapid Phone Center prices on a performance, pay-per-usage basis.
How Rapid Phone Center outshines its competition
Rapid Phone Center is an up-and-comer in the call center industry. According to its website, the firm competes by:
- Delivering 24/7 customer service;
- Offering affordable prices;
- Finding immediate resolutions via inbound and outbound phone calls;
- Engaging with customers via social media for a deeper connection;
- Solving inquiries via email.
Agents support customers who speak English, Spanish, French, German, Italian, and Portuguese, among others. Furthermore, Rapid Phone Center believes in high-quality training and promoting from within to retain knowledgeable and motivated agents.
Rapid Phone Center also provides extensive reporting and analytics for clients. This includes 24/7 access to call recordings, call handling information such as average hold and talk times, KPI analytics, quality control, and weekly or monthly campaign performance reports.
Shai Bar-Ziv (VP of Sales)
Shai Bar-Ziv has worked for Rapid Phone Center since April 2019 and has been the VP of sales since May 2021. In this role, Bar-Ziv directs all channels of B2B sales and inbound and outbound marketing.
Rapid Phone Center reviews and comparisons
Rapid Phone Center’s end goal is to help its clients improve customer retention rates and grow their businesses through quality agents, expert management, and by using the latest technology on the market. The firm’s multilingual customer care support allows for a broader reach for businesses as well.
Rapid Phone Center also provides a four-step game plan to help clients identify their customer service and selling goals. Overall, the firm is an affordable solution for businesses that want to reduce costs and attend to their customers’ needs while expanding and improving their business operations.
Rapid Phone Center’s contact information
Rapid Phone Center’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call 14438443519.