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Rapid Phone Center

4.4/5 • Glassdoor rating


Rapid Phone Center is a US-based call center business, focused on delivering high quality, 24/7, multi-lingual inbound & outbound customer support as a service.

We specialize in offering dedicated customer service, email response, live chat, social media, and other optimal budget-friendly solutions while exponentially increasing your company’s returns.

Rapid offers a wide array of highly customizable, cost-effective, and reliable services for your businesses including Omnichannel Customer Service, Order Confirmation and Appointments Scheduling, Back Office Support, IVR Solutions, VOIP Termination, Custom Reporting and Analytics, and Custom Solutions, among others. Yet, our values extend far beyond services that can scale your business, because we emphasize the 3Ps— Professionalism, Passion, and People.

What Rapid Phone Center offers its clients

We believe that a powerful, vibrant customer-centric culture is a strength that cannot be compromised. We treat employees as internal clients, thanking them for their input and acknowledging their issues. Internally, our people understand the value of their work and are empowered and respected. This supportive environment helps them deliver the best level of service to customers.

While understanding that no two companies are the same and that every industry has its own customer niche, our customer service managers dedicated themselves to defining performance measurements while implementing the client’s own vision and our company’s values. Our employees understand their clients’ organizational culture and are in sync with their clients’ cultural values. Our customer-centric culture is tangible. With our people, and our customers.

How Rapid Phone Center outshines the competition

Customer Experience is a key defining factor in the decision-making of potential buyers or returning customers. It ultimately helps us build trust between the customer and the organization.

At Rapid, we’ve moved away from an organization-centric view of service which bases the experience only on a snapshot of the customer’s perspective. We aim to define performance measurements that accompany a customer-centric vision while implementing our partner client’s vision and our own as Rapid to gain a 360-degree view of the Customer Experience.

Our main goal was for the company to move away from a traditional transactional view and into a Customer-Centric holistic approach to measuring Customer Experience, creating a scalable and replicable work frame that would create real and tangible business impact and value.

We’ve learned to understand the needs of every client’s customer base, and to appropriately adapt to them. Creating staff members that become experts in the field of work, and workflows that are centered around the customer’s experience.

With the objective of Investing in technology and our people to enhance the CX and brand loyalty, we’ve enhanced our call center CRM features to provide in-depth measurements of CX and ease of use that included an intuitive, client-facing portal connected to a powerful management platform. fast-forwarded on how we measured customer experience while developing a voice analytics solution-as-a-service, to assess, evaluate and achieve performance improvements. Putting our clients in front of their business, and being able to feed real-time analytics allows us to make the right business decisions while constantly evaluating the customer experience and performance.


Rapid Phone Center company structure

We are a medium size BPO owned by 2 entrepreneurs who started outsourcing in response to their own needs

Sample highlight service offering of Rapid Phone Center

Our pricing structure is really simple. There are no hidden costs. Our customers can pay 'per usage' or they can have the dedicated reps charged hourly.

The new owners partnered with Rapid to build a Customer Service Omni Channel and worked hand-in-hand to define and build Service levels, metrics, and KPIs with the logistics department to enhance and deliver the right customer experience.

Created Real-time communication channels across all departments. These new lines of communication with the logistics team and vendors provided an immediate update and follow-up to customers with delayed or canceled orders and led to a faster resolution.

Established supplier Service levels and reporting. The visibility to supplier-level reporting allowed the company to make quick business decisions on which partnerships were beneficial for the organization and its customers.

Implemented a unified CRM system. where Logistics and Customer Service have a unified view and access, making status updates and inventory checks more efficient.

Optimized the sales and retention process. by creating a real-time resolution for orders that were delayed or canceled, which involved offering similar items, and giving customers multiple options instead of waiting for unavailable items.

The company began to increase sales by 600% and zeroed out backlogs for delayed orders and refunds over 12 months. With the increasing number of customers, Rapid handles an average of 12,000 customers monthly for this client.


1225 AVE JUAN PONCE DE LE PNT 5-725, 00907, San Juan, Puerto Rico

Public or Private


Seats or staff



$10 mil. - $25 mil.

  • Consumer Services
  • Digital Marketing
  • Ecommerce
  • Education
  • Energy
  • Entertainment
  • Financial Services
  • Food & Beverage
  • Game Dev & Support
  • Hardware Tech/IT
  • Healthcare
  • Hospitality
  • Legal
  • Manufacturing
  • Pharmaceutical
  • Real Estate
  • Retail
  • Software Tech/IT
  • Telecoms
  • Transportation
  • Travel
  • Utilities



Olga Nikulshina, VP of Sales

Year Founded


Countries of fulfillment
  • Egypt
  • Mexico
  • Philippines
  • Portugal
  • United Kingdom
  • United States
  • Admin Support
  • Agency Contract Partner
  • Customer Service
  • Digital & Content Marketing
  • Full service BPO
  • Human Resource & Legal
  • Output-based
  • Specialized BPO Vertical
Contact information


About Rapid Phone Center: Review and comparison

Rapid Phone Center, a call center based in Los Angeles, California, United States, has provided affordable customer service, scheduling, email response, live chat, and social media services since 2019 for businesses in a wide range of industries. Half of the company’s focus is on non-voice business process outsourcing (BPO), and the other 50% focuses on back office services. 

The company has three locations that serve firms throughout the United States and Europe. There are approximately 200 employees.

Rapid Phone Center Outsourcing

Rapid Phone Center is based in the United States, with additional manager locations in Panama, Brazil, and the Philippines. The telecommunications firm focuses on delivering high-quality, 24/7, multilingual inbound and outbound customer support.

Rapid Phone Center’s BPO services and pricings

Rapid Phone Center provides cost-effective and reliable services that include:  

  • 24/7 inbound and outbound phone support
  • Live chat
  • Email support
  • Order confirmation and appointments scheduling 
  • Multilingual agents 
  • Account management 
  • Affordable VOIP termination
  • Reporting and analytics 
  • Custom solutions 

In addition to its wide range of services, Rapid Phone Center offers assistance in industries including education, health care, e-commerce, marketing and media, real estate, legal services, and others. The company is familiar with the intricacies of each industry and the best way to approach the unique situations presented by their customers. 

Rapid Phone Center’s pricing 

Pricing is dependent on the industry and services required. However, Rapid Phone Center prices on a performance, pay-per-usage basis. 

How Rapid Phone Center outshines its competition

Rapid Phone Center is an up-and-comer in the call center industry. According to its website, the firm competes by:

  • Delivering 24/7 customer service;
  • Offering affordable prices;
  • Finding immediate resolutions via inbound and outbound phone calls;
  • Engaging with customers via social media for a deeper connection;
  • Solving inquiries via email.

Agents support customers who speak English, Spanish, French, German, Italian, and Portuguese, among others. Furthermore, Rapid Phone Center believes in high-quality training and promoting from within to retain knowledgeable and motivated agents.

Rapid Phone Center also provides extensive reporting and analytics for clients. This includes 24/7 access to call recordings, call handling information such as average hold and talk times, KPI analytics, quality control, and weekly or monthly campaign performance reports. 

Key executives

Shai Bar-Ziv (VP of Sales)

Shai Bar-Ziv has worked for Rapid Phone Center since April 2019 and has been the VP of sales since May 2021. In this role, Bar-Ziv directs all channels of B2B sales and inbound and outbound marketing.

Rapid Phone Center reviews and comparisons

Rapid Phone Center’s end goal is to help its clients improve customer retention rates and grow their businesses through quality agents, expert management, and by using the latest technology on the market. The firm’s multilingual customer care support allows for a broader reach for businesses as well.

Rapid Phone Center also provides a four-step game plan to help clients identify their customer service and selling goals. Overall, the firm is an affordable solution for businesses that want to reduce costs and attend to their customers’ needs while expanding and improving their business operations.

Rapid Phone Center’s contact information

Rapid Phone Center’s main headquarters is located in:

1225 AVE JUAN PONCE DE LE PNT 5-725, 00907, San Juan, Puerto Rico

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 14438443519.


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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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