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3.9/5 • Glassdoor rating


Kura is the UK’s Largest Independent Outsourcer. Kura provides award-winning outsourced (and insourced) contact centre solutions across 7 locations in the UK and South Africa. Its software subsidiary, Inisoft, develops advisor desktop solutions with full omni-channel capabilities, sold globally. Kura & Inisoft create and provide services and solutions to over 50 clients across many industry verticals.



Public or Private


Seats or staff



$500 mil. - $1 bil.





Brian Bannatyne, CEO

Year Founded


Countries of fulfillment




Contact information


About KURA: Review and comparison

Kura is a global independent outsourcer that offers CX solutions to clients worldwide. Since its establishment in 2014, the CX leader has expanded its footprint into various industries across South Africa and the UK. The company specializes in creating custom solutions for multinational conglomerates. The Glasgow-based outsourcer has a track record for building exceptional business cultures utilizing its wealth of knowledge in the customer service niche. 

Kura is highly rated in South Africa and was ranked the number one business process outsourcer for offshore location customer services. The firm has increased its African presence over the years, increasing its client base and using an eclectic mix of software solutions and contact center initiatives to grow some of the most renowned brands worldwide.

KURA Outsourcing

Kura encourages vulnerability in the workplace, creating an environment for employees to harness their strengths and transform their weaknesses into positives for clients. The contact center believes its employees can connect better with customers and enhance their experiences when they bring their true selves to work. 

Consequently, the company has 2000+ employees and works towards greater flexibility and agility towards attaining its goals.

KURA’s BPO services and pricings

The multinational firm is a CX solutions provider that offers the following services:

  • Customer Experience Transformation
  • Customer Service Outsourcing
  • Sales, Upgrades, and Retention
  • Customer Insights and Analytics
  • Contact Center Software
  • Payment Support & Debt Collection

KURA’s pricing

The contact center’s pricing is not on its website and will depend on the customer’s business needs.  

How KURA outshines its competition

The company’s vision is to be at the forefront of human development. Kura spares no expense to develop, train, and promote its people in-house, ensuring they gain the critical skills to learn, grow and fulfill their potential. 

The outsourcing company utilizes its Crossing the Bridge initiative to cause a paradigm shift in thinking, ensuring its people focus on self-improvement and self-development. According to the company’s website, Crossing the Bridge is divided into the following:


C2K helps business leaders and managers outline yearly goals and performance objectives, collaborating with Kura to achieve annual targets. The outsourcing firm believes exceptional performance starts with clear commitments.


2M offers personal time for business leaders and advisors to review the commitments of C2K and reflect on current performances. 2M allows clients to grow a winning mindset to evolve into their best selves through Kura’s values


10X aims to create a unique way to harness the human resource potential for better service delivery. According to the BPO’s website, 10X ensures one year with Kur is equivalent to a decade of development with the competition.

Key executives

  • Brian Bannatyne (CEO)

Brian Bannatyne has been the Kura Chief Executive Officer since 2009. He is also the Chief Executive Officer of Inisoft, a Kura subsidiary.

Brian Bannatyne has board-level experience across various organizations and sectors.

  • Julie Mcintosh (CCO)

Julie Mcintosh has been the Kura Chief Culture Officer since 2009. She is passionate about improving people and ensuring they reach their fullest potential.

KURA reviews and comparisons

Kura is a contact service center in the United Kingdom and South Africa. The company has an above-average review score. 

KURA’s contact information

KURA’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call .

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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