View all BPO Companies

MAP COMMUNICATIONS

About

Since 1991 MAP Communications has been providing professional live telephone answering services 24/7/365. We know that no two businesses are alike and as such our remote virtual receptionists each go through a vigorous training process which enables them to handle even the most complex scenarios. MAP’s agents specialize in medical answering service, attorney answering service, finance, education, contractor service industries and much more.

Headquarters

-

Public or Private

Private

Seats or staff

501-1,000

Revenue

$50 to $100 million (USD)

Industries

-

Highlights

Alexa ranking

1,054,254

Domain Authority

44

Site traffic

7,543

OA ranking

-

Glassdoor rating

2.6

CrunchBase ranking

-

Details

Executive

Lani Morris, Co-founder and CEO

Year Founded

1991

Countries of fulfillment

-

Sectors

-

Contact information

888-252-6555

https://www.mapcommunications.com

Social media

About MAP COMMUNICATIONS: Review and comparison

MAP Communications is a Business Process Outsourcing (BPO) services provider and has the most experienced and compassionate customer support agents. Headquartered in Chesapeake, VA, USA, using the slogan “Call Center Excellence,” it has provided nationwide call center, phone answering, and live receptionist services for businesses since 1990. 

This respected industry-leading BPO company focuses on tailoring BPO solutions. Over its decades of experience, MAP Communications has expanded operations to multiple call centers from humble beginnings with a small group of dedicated individuals in New York. The company’s size has grown to 850, and its revenue is $77 million.

MAP COMMUNICATIONS Outsourcing

The company takes great pride in the level of customer service it offers, and a big part of that relies on its in-house software and development team. Having in-house software translates into an efficient system, allowing for improved flexibility in the services and features they can deliver to customers on the fly.

In addition, MAP Communications enjoys an A+ rating from the Better Business Bureau (BBB). The list of companies that rely on them, including giants such as GE, Canon, Dupont, and WebMD, reflects their rating.

MAP COMMUNICATIONS’s BPO services and pricings

MAP Communications is a flexible outsourcing provider that offers an array of services:

  • 24 Hour Answering Service
  • After Hours Answering Service
  • Bilingual Answering Service
  • Call Overflow Answering Service
  • Live Answering Service
  • Message Dispatch Service
  • On-Call Answering Service
  • RSVP Answering Service
  • Appointment Scheduling Service
  • Call Routing
  • Phone Call Screening
  • 24 Hour Call Center Services
  • BPO Call Center Services
  • Business Continuity Call Center Services
  • Customer Support Call Center Services
  • Direct Response Call Center Services
  • Disaster Recovery/Emergency Response
  • eCommerce Call Center Services
  • Inbound Call Center Services
  • Order Taking Call Center Services
  • Outsourced Call Center Services
  • Product Recall Call Center Services
  • Sales Lead Capture and Qualification Services
  • Technical Support and Help Desk Services

On top of this list of services, the firm works with an assortment of small to large companies and handles international clientele.

MAP Communications’ pricing

MAP Communications’ offers a simple set of tiered payment options that let potential clients choose which package serves their needs. 

The options come in:

  • Standard—$43 per month
  • Business—$164 per month
  • Executive—$274 per month

How MAP COMMUNICATIONS outshines its competition

The company has a simple and effective outlook that makes them an industry leader: They put their customers first and strive to be the best in these ways:

  • In-house software and development team
  • Internally developed call-handling platform, ECHO
  • Customized solutions and professional phone scripts built for each client.
  • Non-reliance on outside software vendors for product enhancements

Key executives

Grant Sibley (CFO)

Grant Sibley has served as MAP Communications’ Chief Financial Officer (CFO) since 1990. Recognized as a skilled leader, Sibley has particular talents in Mergers & Acquisitions, Due Diligence, and Executive Management.

MAP COMMUNICATIONS reviews and comparisons

MAP Communications has a better than average review rating of 3.6 out of 5. Many mixed reviews center around unusual fees and dissatisfying customer service.

MAP COMMUNICATIONS’s contact information

MAP COMMUNICATIONS’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 888-252-6555.

References

https://www.glassdoor.com/Overview/Working-at-Map-Communications-EI_IE293685.11,29.htm

https://www.crunchbase.com/organization/map-communications

MAP COMMUNICATIONS news, podcast & articles

No news, podcast & articles available for this BPO

MAP COMMUNICATIONS videos & images

No videos & images available for this BPO

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

Contact Company

This contact feature is reserved for client and partner inquiries only. Submissions by vendors or job seekers are not connected.