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Globalbilgi (Turkey)

About

Established in 1999 as a Turkcell Group company, Turkcell Global Bilgi provides services with 17.000 employees in 25 experience centers, 19 in Turkey and 6 in Ukraine. Turkcell Global Bilgi, in addition to its deep experience in the telecom sector; provides services with its expertise and wide customer portfolio in finance, e-commerce, retail and airlines sectors. With sectoral solutions focused on customer experience; creates value in the areas of customer service, customer acquisition, telesales, technical support, help desk, customer retention and loyalty, collection, customer value development, customer information management and analysis.

Headquarters

-

Public or Private

Public Company

Seats or staff

10,001+

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Alexa ranking

1,879,795

Domain Authority

37

Site traffic

84

OA ranking

-

Glassdoor rating

3.7

CrunchBase ranking

-

Details

Executive

Cagatay Aynur, CEO

Year Founded

1999

Countries of Fulfillment

-

Sectors

-

About Globalbilgi (Turkey): Review and comparison

Global Bigli is a telecommunications outsourcing company founded in 1999 in Istanbul, Turkey. The company is a subsidiary of Turkcell and one of Turkey’s largest and first telecommunications agencies. 

The BPO dedicates its time and resources to developing a large and committed customer pool and providing those customers with high-quality contact center digital services. 

They are one of Turkey’s largest communications agencies with over 10 thousand current employees. The company trains these employees to not only become highly skilled in their fields of expertise but to also excel in customer service relations.

Globalbilgi (Turkey) Outsourcing

Global Bilgi’s headquarters are in Istanbul, Turkey, but this company has a vast global presence. The company has clients all around the world and has offices in cities all across Eastern Europe, including 19 offices in Turkey and 6 in Ukraine. 

During the Covid-19 pandemic, Global Bigli mobilized to create thousands of telecommunications experience centers so that its employees could work from the safety of their own homes rather than get laid off.

Globalbilgi (Turkey)’s BPO services and pricings

Global Bigli offers its customer support services to a wide range of industries and is expertly trained in fields such as finance, insurance, retail, transportation, energy, and more. Some of the specific services that the company provides include: 

  • Digital assistant 
  • Speech to text analysis
  • Social media management
  • Video call center services
  • Interactive voice response systems
  • Cloud management
  • Automated chat and bot communication
  • Customer management
  • Enterprise content management
  • Home agent
  • Information technology
  • Back-office support
  • Contact center services
  • Email management
  • Portfolio management
  • Sales management
  • Late-stage collections management
  • Early-stage collections management

Global Bilgi Pricing

Global Bigli provides a high-quality experience for its clients at affordable prices. Although the company doesn’t list specific prices on its website, potential clients can fill out a contact form on the company website to get in touch with a representative to further discuss prices. 

How Globalbilgi (Turkey) outshines its competition

Global Bigli is one of the largest and most successful telecommunications and customer support companies in all of Eastern Europe. Its numerous awards showcase it. In 2020, they won the “Best Employer of the Year” Award for the second year in a row. The company was also ranked number one in the world for providing excellent customer experiences.

Key executives

Cagatay Aynur (Chief Executive Officer and Chairman) 

Cagatay Aynur is the current CEO and Chairman of Global Bigli. He has been with the company since July of 2015. 

Hakan Kendirci (Chief Information Officer) 

Hakan Kendirci is the current CIO of Global Bigli. He has been with the company since June of 2017. 

Muharrem Bozkus (IT Infrastructure and Operations Manager) 

Murharrem Bozkus has over 18 years of experience with Global Bigli in different IT positions. He is currently the Associate Director of IT Infrastructure and Operations.

Globalbilgi (Turkey) reviews and comparisons

The BPO works hard to improve its customer’s brands while creating an excellent service experience. According to Glassdoor, over 70% of Global Bigli’s employees are happy with their jobs and would recommend the company to a friend seeking employment.

Globalbilgi (Turkey)’s contact information

Globalbilgi (Turkey)’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 90 216 633 11 11.

References

https://www.glassdoor.com/Overview/Working-at-Turkcell-Global-Bilgi-EI_IE1968027.11,32.htm

https://www.crunchbase.com/organization/global-bilgi

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