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People First BPO

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People First BPO is about growth Your growth.
BPO services from partners focused on helping you scale.

– You shouldn’t have to lose opportunities for growth because you don’t have the right people supporting you.
– You shouldn’t have to put off scaling because you’re not sure you can take on the task-load – or the cost – that comes with hiring the people you need.
– You shouldn’t have to worry about losing customer satisfaction because you’re stretched too thin to provide a level of service you’re proud of.

That’s why at PFBPO, we provide:
– Outsourced back office support that keeps your business running smoothly
– Outsourced customer service support that keeps your customers feeling well-taken-care-of
– Happy, well-trained employees dedicated to your work for the long haul – and for more manageable salaries
– Educated, English-savvy customer service reps with communication skills polished enough for high-end customers
– Partners on the management level who respond within minutes to any question or need

The People First BPO process

1. Discovery – We learn your business, defining your outsourcing needs and dealing with the technical side of working together successfully.

2. Candidate Vetting – We recruit and pre-qualify potential hires, brining you only those well-suited to your needs.

3. Client Interviews – You interview your pre-vetted candidates, providing feedback until you’ve found team members you’re happy with.

4. Employee Onboarding – We bring your selected candidates through the PFBPO hiring and training process. Then you provide your business-specific training.

5. Ongoing Support – We keep your BPO team accountable, productive and well-taken-care of, working with you to ensure you’re maximizing your BPO investment.

Start building your People First BPO team today!

What People First BPO offers its clients

Many business owners feel like employee costs and management headaches are stunting their growth. At PFBPO, our top-quality nearshore business process outsourcing services cut your costs, save you time, and set you free to scale your business.

How People First BPO outshines the competition

The BPO vendor who cares
With us, you’re not just another client account. Your growth vision becomes ours. From employees to C-suite, we’re:

Driven - We’re a growth-oriented bunch, constantly learning and sharpening our skills and know-how so we can maximize your BPO investment - and your business growth.

Trustworthy - We deliver on our promises to the max - on time, every time, excuse-free. We keep communication with both our clients and team members open, honest, and transparent.

Clear - We’re meticulous in making sure everyone knows exactly what’s expected of them - and equally careful about holding team members accountable to fill those expectations.

Respectful - Everyone at People First, from clients to employees, is treated with respect and dignity. This culture of care and respect enables our employees to thrive - and invest their enthusiasm, confidence, and professionalism in their work for you.

Team members you’ll be proud of!

People First BPO company structure

With 25 years’ experience in business leadership, we know how frustrating it is to lose precious time, energy and money to employee management.

That’s why we created People First BPO.

We’re a boutique business process outsourcing company that frees business owners of their HR stresses with our customized, top-quality outsourced back office and customer service support.

Based in the Dominican Republic, we recruit, qualify, manage, and retain polished, savvy local employees that match your company’s needs and culture. That means you get top-quality staff minus the management headaches -and plus significant cost-savings.


130 Lee Ave, Suite 191, 11211, Brooklyn, NY

Public or Private


Seats or staff




  • Consumer Services
  • Ecommerce
  • Healthcare
  • Real Estate
  • Travel



Abe Greenfield

Year Founded


Countries of fulfillment
  • Dominican Republic
  • Dominican Republic


Contact information


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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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