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Peak Support

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About

Peak Support provides exceptionally high performing, and closely managed outsourced teams to high-growth companies. We offer a wide array of services including customer support, back office process, sales operations, and affiliate marketing. Our global delivery model enables us to provide service from the Philippines and the U.S. We hire the best agents in the business, and we are relentlessly dedicated to helping our clients succeed.

What Peak Support offers its clients

A Client-centric Culture

• No long-term contracts – we succeed by doing a great job, not by locking you in
• Our team is seamlessly integrated with your team, tech stack & processes
• Our agents care about your company. We're committed to being the voice of your brand
• We adapt to your needs as you scale. We love new tasks & challenges

High Touch Management

• We staff a dedicated team lead, regardless of team size (other competitors require 10-15 agents per TL)
• Our Client Services Managers handle only 10-12 clients, giving you the support you need
• We staff fully dedicated teams – no shared agents. Our agents are 100% focused on you

An Exceptional Team

• Only 1 in 30 applicants makes it past our 5-step recruiting process
• Agents have an average of 8 years of experience serving major multinational brands
• Client Services Managers have an average of 14 years of experience serving high-growth companies

How Peak Support outshines the competition

We outshine our competitors by having agents with 8+ years of experience and by having a fully remote model of work. By being fully remote we are able to have employees who are very fulfilled with their jobs and that have ample experience.

Peak Support company structure

Peak Support’s leadership team – Jonathan, Bianca, Judz, and Haze – met in 2013, working at the highly acclaimed app TalkTo. They recognized that the company’s customer support team was an incredible asset and decided to build the strongest service organization in the world. They designed an exceptional system for recruiting, training, and mentoring new hires. They developed analytics and quality assurance systems. Most importantly, they established a culture and a set of core values that would foster both client success and team member satisfaction. In 2015 TalkTo was eventually acquired by Path, which was purchased by Kakao Corp.

Through that acquisition, the team was being layed off. Peak Support launched in June 2015, with its first client, and grew to three clients by the end of the year. All three of those clients are still with us today.

In the subsequent years we have grown to serve 36 clients, with over 1,000 Team Members and growing quickly.

Sample highlight service offering of Peak Support

In line with our startup mindset, we have maintained a low minimum team size of 4 dedicated agents.

Headquarters

678 Massachusetts Ave, Suite 901 Cambridge MA, 02139

Public or Private

Private

Seats or staff

1000+

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Alexa ranking

2,144,222

Domain Authority

36

Site traffic

103

OA ranking

-

Glassdoor rating

5

CrunchBase ranking

-

Details

Executive

Jonathan Steiman, Founder

Year Founded

2015

Countries of fulfillment
  • Philippines
  • United States
Sectors
  • Customer Service
  • Full service BPO
  • Outsourcing Consultancy
  • Specialized BPO Vertical
Contact information

(866) 620-5538

https://www.peaksupport.io/

Social media

About Peak Support: Review and comparison

Peak Support is a process outsourcing company based out in Cambridge, Massachusetts. The company is fast-growing, majorly thanks to its delivery model. Peak support alleviates their clients’ burden of providing customer services, technical support, and other related services.

The business model of Peak Support involves providing their clients with a dedicated team. They offer a well-drilled team of professionals to handle high volume demand while providing high-quality responses and interaction. 

Peak support has over a thousand employees, alongside numerous partners across the board. Though Peak Support hasn’t released details of its revenue in recent times, there are indications that the company is doing well for a company founded in 2015.

Peak Support Outsourcing

Primarily, Peak Support is located at 955 Massachusetts Ave, Cambridge, USA. From its headquarters, Peak Support services high-growth companies across the country. The efficient service delivery is thanks to its delivery model, which meets global standards.

Peak Support also has a massive presence in the Philippines. Peak support only hires the best agents to meet its promises to its global clientele efficiently. 

Peak Support’s BPO services and pricings

As a business process outsourcing company, Peak Support offers the following services:

  • Customer support- Peak Support fields an exceptional team of individuals ready to take on other companies’ customer services and technical support. With the dedicated team, Peak Support helps their clients make things easy for customers. They also ensure that customers get the most out of any product.
  • Sales operations- Businesses can outsource their sales operations to Peak Support. Peak support hires professionals with about eight years of industry experience to develop sales infrastructure for companies. Sales are vital to any business, and owing to its wealth of knowledge, Peak Support has constantly delivered value for its clients.

    The team of experts helps clients propose, chase down and close deals. The team of professionals at Peak Support is astute in dealing with either individuals, small businesses, or large corporations.

    Subsets to the sales operations processes are lead generation, research, and lead pre-screening. Peak Support’s sales operations are for businesses looking to cut down sales delivery time or scale their sales operations team.
  • Back office outsourcing- Peak Support also shows up to help businesses handle repetitive tasks like direct mail, data entry, and content review. 

Peak Support’s pricing

The pricing of Peak Support’s services depends on the type and scale of service needs. Hence, businesses have to reach out for custom pricing.

How Peak Support outshines its competition

Peak support has been able to outshine its competition by following a formula that comprises the following: 

  • Strict hiring policy
  • Client-first approach
  • Integrity across the board
  • Seamless client communication
  • High-level professionalism

Key executives

Jonathan Steiman (Founder and CEO)

Jonathan Steiman is the founder and CEO of Peak Support. Before founding the company, he had founded, scaled, and sold a service team called Talk To. He also holds an MBA from NYU Stern and has risen to be a force to reckon with in BPO operations.

Hannah Steiman (Chief Operating Officer)

​​Hannah Steiman plays the role of Chief Operating Officer of Peak Support. She is in charge of marketing, HR, sales, and company administration.

Peak Support reviews and comparisons

Peak Support is a successful BPO, which has found its market fit. Run by an incredible executive with dedicated team members, Peak Support is set for an even larger market share.

For reviews, the company received an average of 4.8/5 stars in Clutch. It has also garnered five out of five stars in peer-to-peer review site G2. Here’s a sample review of a satisfied client from Clutch:

“Peak Support delivers exceptional customer service that supports about a 98% customer satisfaction rating. They provide superior response rates that lead the industry. The team’s openness to feedback supports continuous improvement. Their communication skills ensure a successful partnership.”

Peak Support’s contact information

Peak Support’s main headquarters is located in:

678 Massachusetts Ave, Suite 901 Cambridge MA, 02139

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (866) 620-5538.

References

https://www.glassdoor.com/Overview/Working-at-Peak-Support-EI_IE3943631.11,23.htm

https://www.crunchbase.com/organization/peak-support

Peak Support news, podcast & articles

Peak Support videos & images

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