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Call Center Resources LLC

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About

Founded in 2004, DCC / CCR is a 200-seat call center located in Superior, Wisconsin sitting right
across the bay from Duluth, Minnesota on Lake Superior. With multiple colleges and universities within minutes of our location, we are fortunate to have access to a large pool of diversified, hard-working, and ethical talent that help bring quality and new ideas to our team.
Our executive and operations team have decades of industry and vertical expertise in regulated markets, such as energy, telecommunications, healthcare, health and wellness, insurance, utilities, enterprise software, as well as fleet management, fuel management, lead generation, appointment setting, fundraising, and more.
We excel in providing leading edge service solutions that include third party verification, customer service, technical and ticket support, quality assurance, quality monitoring, BPO, bill reminders and notifications, sales, presales, business development, along with a large selection of automated (IVR) based solutions. Our team prides itself on helping companies clearly articulate their value proposition to the marketplace through our wide array of business development tools and tele-sales campaigns.

Headquarters

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Public or Private

Private

Seats or staff

51-200

Revenue

-

Industries

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Highlights

Domain Authority

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Site traffic

22

OA ranking

-

Glassdoor rating

-

CrunchBase ranking

-

Details

Executive

Dave Buss, CEO

Year Founded

2004

Countries of fulfillment

-

Sectors

-

Contact information

715-803-6133

http://www.callcenterr.com/

Social media

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About Call Center Resources LLC: Review and comparison

Call Center Resources is a call center company that specializes in leading-edge

solutions to telecommunications problems. With a team that is highly experienced in various industries, the company helps clients develop business and realize full market potential.

The company benefits from a diverse workforce in the Midwest area. The team is built with individuals who work hard, adhere to strict ethics, and align with company values. With a strong team, the company can build strong client relationships on trust and realized goals.

Call Center Resources LLC Outsourcing

Headquartered in Superior, Wisconsin, Call Center Resources is a 200-seat call center founded in 2004. It is one of the leading customer care centers in the Midwest, with a focus on customer service and a dedication to upholding company values.  

Call Center Resources LLC’s BPO services and pricings

Call Center Resources provides services and solutions across multiple industries. Placing the customer at the center of every interaction, the company provides service and value-added solutions through an experienced team of professionals. The services offered include:

  • Customer
  • Service
  • Help Desk
  • Order Taking
  • Reservation
  • Rewards Programs
  • Appointment Setting
  • Assessment Surveys
  • Satisfaction Surveys
  • Risk Analysis
  • Third-Party Verification
  • HR Assist
  • Survey and Market Research
  • Integrated Voice Response
  • Chat Services

Call Center Resources aligns with client goals, prioritizing problem-solving and customer satisfaction as its primary concerns. Each service is designed with a focus on innovation, creating dynamic opportunities for client interactions. Intending to increase sales revenue and bring in new customers, the firm focuses on providing the highest level of service possible to each client. 

Call Center Resources’ pricing

The company provides various packages for each service; each package is tailored to meet client needs. While no specific pricing information is currently available, the firm seeks to provide quality service at competitive rates to ensure that each client is left satisfied. 

How Call Center Resources LLC outshines its competition

Call Center Resources provides cutting-edge customer service solutions. Utilizing over a decade of experience, the company offers clients peace of mind with data-driven models and customized solution packages. With a cost-effective mode of operation, the company operates under a highly skilled leadership team that engages with each client to determine specific needs. 

The company strives for prompt and flexible solutions that meet client needs on every level. With a focus on customer retention and satisfaction, each solution package is designed to improve the customer’s experience.

Key executives

Call Center Resources benefits from the leadership of experienced industry professionals who have dedicated their lives to finding new and innovative ways to provide excellent outsourcing services across various industries.

 Dave Buss (CEO)

As the CEO of the company, Buss brings over 20 years of sales and marketing experience with him. Buss is a skilled industry expert, knowledgeable in telecommunications, management, new business development, and start-ups.

Call Center Resources LLC reviews and comparisons

Call Center Resources is a call center company that specializes in leading-edge solutions to telecommunications problems. While no reviews are currently available, the company does claim to be a leading call and customer care center in the Midwest.

Call Center Resources LLC’s contact information

Call Center Resources LLC’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 715-803-6133.

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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