SERVICEFIRST

ServiceFirst is a global business process outsourcing (BPO) provider based in Orlando, Florida, with strategic delivery hubs in the Philippines, Costa Rica, and Egypt. 

As a reputable BPO, it partners with leading brands to scale operations efficiently through a powerful combination of human talent and AI-enhanced workflows. This approach drives higher productivity, improved accuracy, and exceptional customer experiences across diverse industries.

Multilingual support teams, fluent in English, Spanish, Arabic, and other critical languages, deliver round-the-clock service tailored to global audiences. 

ServiceFirst is known for its people-first culture, which fosters high employee retention and promotes structured career development. This stability translates into consistent performance, long-term client partnerships, and deep institutional knowledge across accounts.

Through advanced automation, conversational AI, and data-driven performance insights, ServiceFirst offers flexible, cost-effective solutions designed to grow alongside client needs. Every engagement maintains a strong human connection, reinforcing customer loyalty and brand reputation.

ServiceFirst provides comprehensive offshoring services, handling all aspects of the customer experience so clients can concentrate on core business priorities. Its global talent network empowers businesses to access top-tier CX teams, communicate effectively across markets, and operate more profitably, without sacrificing quality or control. 

ServiceFirst delivers the people, technology, and strategy to help brands thrive at scale.

ServiceFirst delivers high-performance outsourcing solutions backed by advanced technology, a secure infrastructure, and deep industry expertise. 

Operating under Cedar Mountain Services LLC, the company is privately owned and guided by shareholders who remain actively engaged in its management and strategic growth. This hands-on leadership model drives accountability, agility, and long-term vision.

More so, ServiceFirst leverages a fully cloud-based IT infrastructure designed for speed, reliability, and scalability. Its network architecture follows industry best practices to maintain maximum service availability. 

At every delivery center, strict information security protocols (i.e., hardened systems, access control policies, and real-time monitoring) protect client data and operations.

ServiceFirst integrates AI, natural language processing (NLP), and speech analytics to modernize outsourcing. These tools automate quality assurance, deliver real-time insights, and support compliance while enhancing customer experience. 

As a result, clients benefit from efficient, insight-driven operations that support growth, performance, and long-term profitability.

ServiceFirst offers high-quality outsourcing solutions consisting of the following:

• Customer Care 

• Sales 

• Collections

• Underwriting 

• Tech Support 

• Appointment Setting 

• BPO Back Office 

• Content Moderation and Security 

• Customer Retention

• Omnichannel Automation 

• Speech and Text Analytics 

• Automated Translation 

ServiceFirst’s pricing

ServiceFirst provides customizable pricing models tailored to each client’s customer experience objectives and operational requirements. Its solutions scale easily to match business growth and changing support needs. 

Companies can explore pricing options by submitting an inquiry through the contact form on the ServiceFirst website. A representative then connects directly to discuss goals, scope, and the best-fit service plan.

ServiceFirst sets itself apart through a unique blend of talent, technology, and operational excellence that drives measurable results for global clients.

High staff retention for long-term success

ServiceFirst maintains one of the lowest attrition rates in the BPO industry, achieving up to 80% employee retention. This stability builds consistent client relationships, preserves institutional knowledge, and supports long-term growth without the disruptions caused by constant turnover.

Access to global, multilingual talent

Through delivery hubs in the Philippines, Costa Rica, and Egypt, ServiceFirst gives clients access to skilled professionals across multiple time zones. 

Native-language support in English, Spanish, Arabic, and more allows businesses to connect with customers in their preferred language, boosting satisfaction and loyalty.

Human and AI collaboration for higher performance

ServiceFirst enhances service delivery by integrating advanced AI tools with experienced human agents. Clients report up to a 36% improvement in objection handling, leading to increased conversions and better customer experiences driven by data-backed decisions.

Significant cost savings without sacrificing quality

Organizations that partner with ServiceFirst reduce operational costs by as much as 70%. These savings come without compromising service standards, giving companies a competitive edge while maintaining high-quality customer engagement.

Jim Garwood (COO)

Jim Garwood, Chief Operating Officer at ServiceFirst, leads global delivery operations and drives innovation through technology. With 30 years of experience in BPO and IT services, he has built and scaled high-performing teams across regions and industries.

His leadership background includes executive roles at EXL, Green Dot, ResultsCX, and IQOR, where he consistently delivered operational excellence and business growth.

Ierah Jaochico (Vice President of Strategic Partnerships)

Ierah Jaochico leads growth-focused sales strategies and builds high-performing teams to support global expansion. Her background spans outsourcing, logistics, and B2B sales, with deep expertise in go-to-market execution and consultative selling. 

She drives operational efficiency while fostering partnerships that deliver long-term value and help clients scale successfully in competitive markets.

ServiceFirst ranks among the top‑tier BPO providers based in the U.S., recognised for its innovative approach to customer experience. 

While no major public reviews of its client engagements are currently available, businesses evaluating outsourcing options may compare ServiceFirst against other providers in the U.S. and in key offshore locations such as the Philippines, Egypt, and Costa Rica.

SERVICEFIRST’s main headquarters is located in:

4700 Millenia Blvd, Suite 270 , 32839, Orlando, Florida

Further, you may virtually reach out the company through the following contact information:

Website https://www.servicefirstcx.com/

LinkedIn https://www.linkedin.com/company/servicefirstcx/

Facebook https://www.facebook.com/ServiceFirstCX

In addition, you may email them at [email protected] or call 1 866 712 8650.