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Johanna McCaskill, Vice President of Operations
About Commsense: Review and comparison
CommSense is an innovative contact center that utilizes a bilingual and bicultural staff to reach all consumers across America since 2013.
Many businesses struggle to adapt to the bilingual consumer market, but CommSense has offered bilingual BPO call center services for almost 10 years. As other call center companies try to catch up, CommSense confidently delivers services across America’s multicultural landscape while providing outstanding customer service.
CommSense is the answer to the ever-changing consumer market. They provide inbound and outbound bilingual and bicultural contact center solutions for businesses that want to reach a multicultural audience. They currently have over 134 bilingual employees.
Using CommSense provides clients with a diverse and satisfying customer experience that will make a lasting impact.
Commsense’s BPO services and pricings
CommSense provides a variety of BPO services both inbound and outbound for its bilingual customers and companies.
The following are CommSense inbound customer engagement services:
- Customer care
- Lead generation
- Inbound sales
- Nonprofit fundraising
- Business account management
- Customizable, full-service IVR
CommSense outbound customer engagement services are:
- Acquisition sales
- Automated messaging campaigns
- Customer satisfaction
- Customer win-back
- Lead generation
- Product or service upgrades and renewals
- Non-profit fundraising
Unlike many other companies, CommSense’s call centers handle both English and Spanish-speaking customers, meaning they only need to funnel calls to one center for customer satisfaction.
CommSense prevents having to transfer calls between centers more frequently and customers can avoid frustration and extra hassle. All of CommSense’s call center representatives are bilingual and therefore equipped to handle any customer’s needs.
How Commsense outshines its competition
CommSense is the best choice for outsourcing your business calls because they go above and beyond the competition.
CommSense employees are fluent in both English and Spanish which means they can help a wider range of customers. CommSense is in Aguadilla, Puerto Rico, a US territory, guaranteeing its employees have a strong handle on both languages and provides cultural relevance for customers of all backgrounds.
In today’s multicultural world providing your customers with quality and diverse customer service is the top priority. CommSense provides excellent, bilingual customer support all from the same call center which saves your company money.
You can trust the customer service that CommSense provides, and they never outsource to offshore locations because they want to provide you elite service. CommSense is a fully domestic contact center made in America and follows all US regulations and standards.
CommSense is built on the foundations of quality service, trustworthy business practices, and diverse and inclusive staff that is eager to cater to your customers.
Johanna McCaskill (Vice President of Operations)
Johanna McCaskill has been CommSense’s Director of Operations since 2016. She is an experienced manager in marketing and advertising. She also has experience with customer service from her years at InfoCision.
Commsense reviews and comparisons
Reviews for CommSense on Indeed describe the environment as highly competitive when it comes to sales. On Glassdoor, employees noted the poor scheduling by management as an inconvenience but commented that other than that it was a good company to work for.
Most importantly, compared to other outsourcing call centers, CommSense is high in diversity and inclusiveness in the workplace.
Commsense’s contact information