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2.4/5 • Glassdoor rating


CommSense is a fully domestic bilingual, bicultural contact center dedicated exclusively to helping you reach audiences that reflect the evolving U.S. multicultural landscape.

The Spanish-speaking population in the U.S. is growing—and is expected to keep growing—by leaps and bounds. For businesses, this major demographic shift is making customer engagement more difficult.

CommSense offers a solution. We make it easy and cost effective for your company to seamlessly manage multicultural audiences in one place, with one focus, with far less consumer frustration. We provide inbound and outbound bilingual and bicultural contact center solutions for companies seeking to improve the customer contact experience and make a lasting impact on your customer relationships.

Commsense company structure

Marketing & Advertising

Sample highlight service offering of Commsense

Contact center solutions, bilingual bicultural communication, customer care, inbound sales, business services, nonprofit fundraising, acquisition sales, lead generation, customer “win-back”, upgrades/renewals, and loyalty/customer satisfaction



Public or Private


Seats or staff



Unknown / Non-Applicable





Johanna McCaskill, Vice President of Operations

Year Founded


Countries of fulfillment




Contact information



About Commsense: Review and comparison

CommSense is an innovative contact center that utilizes a bilingual and bicultural staff to reach all consumers across America since 2013.

Many businesses struggle to adapt to the bilingual consumer market, but CommSense has offered bilingual BPO call center services for almost 10 years. As other call center companies try to catch up, CommSense confidently delivers services across America’s multicultural landscape while providing outstanding customer service.

Commsense Outsourcing

CommSense is the answer to the ever-changing consumer market. They provide inbound and outbound bilingual and bicultural contact center solutions for businesses that want to reach a multicultural audience. They currently have over 134 bilingual employees.

Using CommSense provides clients with a diverse and satisfying customer experience that will make a lasting impact.

Commsense’s BPO services and pricings

CommSense provides a variety of BPO services both inbound and outbound for its bilingual customers and companies.

The following are CommSense inbound customer engagement services:

  • Customer care
  • Lead generation
  • Inbound sales
  • Nonprofit fundraising
  • Business account management
  • Customizable, full-service IVR

CommSense outbound customer engagement services are:

  • Acquisition sales
  • Automated messaging campaigns
  • Customer satisfaction
  • Customer win-back
  • Lead generation
  • Product or service upgrades and renewals
  • Non-profit fundraising

CommSense’s pricing

Unlike many other companies, CommSense’s call centers handle both English and Spanish-speaking customers, meaning they only need to funnel calls to one center for customer satisfaction.

CommSense prevents having to transfer calls between centers more frequently and customers can avoid frustration and extra hassle. All of CommSense’s call center representatives are bilingual and therefore equipped to handle any customer’s needs.

How Commsense outshines its competition

CommSense is the best choice for outsourcing your business calls because they go above and beyond the competition. 

  • Communication

CommSense employees are fluent in both English and Spanish which means they can help a wider range of customers. CommSense is in Aguadilla, Puerto Rico, a US territory, guaranteeing its employees have a strong handle on both languages and provides cultural relevance for customers of all backgrounds.

  • Value

In today’s multicultural world providing your customers with quality and diverse customer service is the top priority. CommSense provides excellent, bilingual customer support all from the same call center which saves your company money. 

  • Trust

You can trust the customer service that CommSense provides, and they never outsource to offshore locations because they want to provide you elite service. CommSense is a fully domestic contact center made in America and follows all US regulations and standards. 

CommSense is built on the foundations of quality service, trustworthy business practices, and diverse and inclusive staff that is eager to cater to your customers. 

Key executives

Johanna McCaskill (Vice President of Operations)

Johanna McCaskill has been CommSense’s Director of Operations since 2016. She is an experienced manager in marketing and advertising. She also has experience with customer service from her years at InfoCision.

Commsense reviews and comparisons

Reviews for CommSense on Indeed describe the environment as highly competitive when it comes to sales. On Glassdoor, employees noted the poor scheduling by management as an inconvenience but commented that other than that it was a good company to work for.

Most importantly, compared to other outsourcing call centers, CommSense is high in diversity and inclusiveness in the workplace.

Commsense’s contact information

Commsense’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:


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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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