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Pilipinas Teleserv

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About

Pilipinas Teleserv was established in the year 2000. They have successfully provided highly efficient customer management solutions. This company was initially launched to explore a solution to the Philippine government’s problem of completing requests for public documents, Pilipinas Teleserv has now a number of successful government projects as one of its core accomplishments, having provided a range of the services needed to increase the efficiency of the output. The initial purpose was to help the government interface better with the citizens, but the company has since expanded into an establishment providing reliable services and solutions.

Services offered

Pilipinas Teleserv provides a wide array of services from appointment systems, projects that promote civic engagement and vigilance and inquiries and claims facilitation. The ability of the company to provide effective services has helped them attain a well-deserved reputation among corporate companies. They also have a services program called MAESTRO to help their client countries provide a strong competition and play a dominant role in the market. it also has a client services platform to help its clients flourish and achieve the highest level of success. Their citizen services program is designed to mediate between the citizens and the government.

Headquarters

-

Public or Private

Private

Seats or staff

501-1,000

Revenue

$500 million to $1 billion (USD)

Industries

-

Highlights

Domain Authority

45

Site traffic

-

OA ranking

-

Glassdoor rating

3.8

CrunchBase ranking

-

Details

Executive

-

Year Founded

2000

Countries of fulfillment

-

Sectors

-

Contact information

(632) 737-1234

http://www.teleserv.ph

Social media

About Pilipinas Teleserv: Review and comparison

Pilipinas Teleserv is a tech support, customer service, and back-end Business Process Outsourcing (BPO) firm in the Philippines. 

Founded in 2000, this firm was originally branded as NSOHelpline.com, a service to help the Philippine government field public document requests. The endeavor was a success, which spurred the growth of Pilipinas Teleserv.

This firm continues to serve the Philippine government while also offering BPO services to businesses in an array of different industries. 

It is unclear how large this firm is as LinkedIn cites that it employs 500-1,000 individuals, and Glassdoor states that it employs 1,000-5,000 individuals.

According to Glassdoor, this firm generates 500 million to 1 billion USD in yearly revenue. 

Pilipinas Teleserv Outsourcing

This firm is headquartered in Manila, Philippines. In addition to offering usual BPO services, it also offers document requesting services to the Filipino government to help streamline the process for Filipino citizens. 

This firm prides itself on three main points: people, process, and technology. This BPO firm takes pride in hiring the best employees to serve their clients, its depth of experience and streamlined formatting, and its commitment to innovative technology.

Pilipinas Teleserv’s BPO services and pricings

Pilipinas Teleserv offers a wide range of services to many different industries as well as Filipino citizens in need of documentation assistance:

  • Customer Service
  • Technical Support — social networking, text/SMS, email, and integrated ticketing
  • End-user problem resolution
  • Escalated issue resolution
  • Back Office Support
  • Business Intelligence and Analytics
  • Reporting tools
  • Customized Tools
  • Citizen Services — Private solutions for government interactions for Filipino citizens

Pilipinas Teleserv’s pricing

This firm does not currently list its pricing model on the official website, but it most likely fluctuates based on the services needed, the length of the project, turnaround time, and the complexity of the project. 

How Pilipinas Teleserv outshines its competition

This firm really stands out from the rest because of its commitment to helping Filipinos interface with their government. 

Paperwork and requests for documents can be a huge hassle for both citizens and the government, and the help that this firm has offered to both parties has revolutionized the way Filipinos interact with their government in terms of bureaucratic affairs. 

This firm has effectively made it unnecessary for Filipinos to physically go to government offices to request forms, making the whole process smoother for all parties involved. 

Key executives

Jun Yupitun (Managing Director and Founder)

A licensed electronics and communications engineer who studied at De La Salle University, Jun was the one to connect this firm and the Filipino government. He has over ten year’s experience in call center set-up and BPO design.

Pilipinas Teleserv reviews and comparisons

Pilipinas Teleserv is a tech support, government support, and back-office solution BPO located in Manila, Philippines. This firm has a 3.7-star rating on Glassdoor, a 3.6-star rating on Indeed, and a 3.3-star rating on Facebook. 

For further comparison, we recommend comparing Pilipinas Teleserv to other BPOs in southeast Asia.

Pilipinas Teleserv’s contact information

Pilipinas Teleserv’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (632) 737-1234.

References

https://www.glassdoor.com/Overview/Working-at-Pilipinas-Teleserv-EI_IE379317.11,29.htm

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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