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ACC American Call Center


ACC as responsible for managing customer management, will provide you with the key pieces to draw the map that will lead you to build an improved customer experience. Through a robust, omnichannel platform and with new digital channels such as social media, chats, Bots, integrated with AI, they will be able to live new emotions and a complete service experience.

What ACC American Call Center offers its clients

ACC offers a comprehensive solution for the study, location, design, installation and operation of your Contact Center, with special attention to Guayaquil and Quito as a highly competitive alternative.

How ACC American Call Center outshines the competition

If you prefer to have the technological tools handled by the experts, we put contact center software platforms at your fingertips, as well as the experience and extensive knowledge of our team of technicians / developers who will be in charge of the integration, optimization and commissioning of your campaigns. The service includes effective management of your contact center and training.



Public or Private


Seats or staff








Paul Zak, CEO

Year Founded


Countries of fulfillment




Contact information

T: +593 (4) 3712380

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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