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Everise

About

Everise offers enterprises the solutions and technology they need to rapidly scale their brands across markets, and to evolve their offering through the product or service lifecycle. Some of the world’s most loved brands have products and services that are tested, protected, supported and sold by Everise.  Our cutting-edge technology, diverse talent, entrepreneurial spirit and innovative solutions ensure we continually evolve to build fresh customer and product experiences for our people and partners.  

Strategic Locations

Everise is strategically located in the rare sweet spots of low labor costs and high political and infrastructural stability, including the U.S., Guatemala, Ireland, Philippines, Malaysia, Singapore and Japan  This enables a combination of domestic, near-shore and off- shore resources that ensure our partners settle into the kind of outsourcing mix that keeps CSATs high and expenses low – often 65% less than the cost of in-house CX teams and 10-20% compared to other vendors.

High-Performing Champions

In addition to geographic diversity, we’ve spent ten years cultivating a people-first culture, allowing us to retain top talent year-round, thus keeping attrition low – often less than 4%. The resulting impact on agent effectiveness and customer satisfaction is enormous. We’re proud of our 11,000 champions from 66 nationalities speaking up to 32 languages through our digital collaboration and intelligence platforms.

What Everise offers its clients

Everise has an exceedingly rare collection of digital customer and product experience solutions, which includes omnichannel customer care, premium tech support, content moderation, fraud detection, chat and voice automation, robotic process automation, as well data and analytics services. A pioneer of the home-based agent model, we deliver remote support to over 45 brands, all connected via secure cloud technology. The Everise tech stack, combined with our proprietary platform, exage, puts true digital experience transformation within reach of any customer-focused business.

How Everise outshines the competition

1. Digital Customer Experiences - Consistently ranked as the #1/2 outsourcing partner
2. Digital CX Transformation that delivers - Automate up to 70% of contacts
3. Innovative Product Experiences - Save >$50 annually through root cause analysis
4. Award-winning, People-first Culture - Leading employee referral rating on Glassdoor

Sample highlight service offering of Everise

Everise has honed an award-winning, highly diverse, and innovative company culture which enables us to attract and retain top talent; thus, we experience exceptionally low attrition rates and are able to meet incredibly steep sourcing windows - hiring and training hundreds of people in as little as 14 days, and thousands in 30. Our performance has resulted in a client Net Promoter Score (NPS) that is 2X the industry average, according to Bain & Company.

Headquarters

163 Penang Road, #06-02, Winsland House, Singapore 238463, SG

Public or Private

Private

Seats or staff

10,001+

Revenue

$100 to $500 million (USD)

Industries
  • Ecommerce
  • Energy
  • Entertainment
  • Game Dev & Support
  • Hardware Tech/IT
  • Healthcare
  • Hospitality
  • Pharmaceutical
  • Retail
  • Software Tech/IT
  • Transportation
  • Travel

Highlights

Alexa ranking

9,704,475

Domain Authority

18

Site traffic

-

OA ranking

-

Glassdoor rating

4.6

CrunchBase ranking

-

Details

Executive

Dave Palmer, President

Year Founded

2016

Countries of Fulfillment
  • Guatemala
  • Ireland
  • Japan
  • Malaysia
  • Philippines
  • United States
Sectors
  • Customer Service
  • Software & Application Development
Contact information
Social media

About Everise: Review and comparison

Everise provides custom solutions to assist in scaling brands within their markets. This business process outsourcing (BPO) service helps evolve your products and services by providing technical support. Customer support and loyalty are the foundation of Everise. Many popular brands and worldwide products are backed by Everise.

Everise Outsourcing

With premium multilingual support, Singapore-based Everise is proud to offer history in the making with innovative services. These services include the cloud, artificial intelligence (AI), automation, and intelligence solutions you can trust. In this digital age, companies depend on providing the best customer service and digital solutions, and Everise offers a loyal partnership with its clients to do just that.

Everise is reliable and offers the best support to grow your brand. The BPO firm has an annual revenue of between $100 million and $500 million.

Offering domestic, nearshore, offshore, and home-based resources, Everise employs more than 10,000 people and offers your company high-growth potential in the following countries: 

  • Guatemala
  • Ireland
  • Japan
  • Malaysia
  • Philippines
  • United States

Everise’s BPO services and pricings

Serving nearly 3,250 clients, Everise provides innovative, cutting-edge technology and solutions to build the perfect experience for customers. Offering human interaction along with AI makes the process more efficient and reliable. Everise provides the following services and customer care options:

  • Artificial intelligence
  • Digital transformation
  • Tech support
  • Content moderation
  • Fraud detection
  • Innovation
  • Outsourcing
  • Root cause analysis 
  • Customer support
  • Customer experience
  • Contact center
  • Customer journey mapping 
  • CX strategy

Everise’s pricing 

Contact [email protected] for more information about pricing options.

How Everise outshines its competition

Using innovative software and transforming the digital experience of its customers is how Everise outshines all competitors in the market. Everise offers premium multilingual services with a global footprint like no other, providing clients with:

  • A customer-focused approach
  • Automation solutions
  • An award-winning omnichannel 
  • Support in 32 languages
  • 5% agent attrition
  • Correspondence management
  • Imaging and order verification
  • Voice-based virtual assistants
  • Chat-based virtual assistants

Key executives

Dave Palmer (President)

Dave Palmer leads the company’s core operations, including human resources, finance, and facilities. Palmer’s experience includes executive leadership positions, with 24 years under his belt in the customer experience industry. With the Executive Team of the Year Award, Management Team of the Year award, and Achievement in Management Award, Palmer spearheads the company in the leading customer solutions business.

Sudhir Agarwal (Founder and CEO)

Sudhir Agarwal believes in the power of technological capability. With immense experience in corporate leadership, Agarwal envisions Everise to be an industry leader in putting customers first. Working in global professional services and spearheading the company’s success in Germany, Hungary and India, turned Agarwal into an impactful leader. 

Everise reviews and comparisons

Everise’s multilingual hub, omnichannel support, and home-based agent solutions provide the best collaborative and accountable services in comparison to its BPO competitors. Trust Everise as your centralized counterpart. With a strong back-office process, the company increases efficiency for its customers. Grow your brand with Everise and experience a loyal relationship that focuses on meeting your metrics and becoming a true brand advocate.

Everise’s contact information

Everise’s main headquarters is located in:

163 Penang Road, #06-02, Winsland House, Singapore 238463, SG

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 6911 0108.

References

https://www.glassdoor.com/Overview/Working-at-Everise-EI_IE411039.11,18.htm

https://www.crunchbase.com/organization/trusource-labs

Everise videos & images

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About OA

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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