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Windy City Call Center

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About

Windy City Call Center has been an A+ rated Better Business Bureau business since starting in 2009. Our agents are highly professional and skilled at speaking with our clients’ prospects.

Headquarters

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Public or Private

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Seats or staff

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Revenue

Unknown / Non-Applicable

Industries

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Highlights

Domain Authority

8

Site traffic

685

OA ranking

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Glassdoor rating

3

CrunchBase ranking

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Details

Executive

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Year Founded

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Countries of fulfillment

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Sectors

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Contact information

847-749-1292

http://windycitycallcenter.com/

Social media

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About Windy City Call Center: Review and comparison

Specializing in various customer service-oriented tasks, Windy City Call Center provides reliable and efficient solutions for clients and companies. Located in Chicago, Illinois, the communications business process outsourcing (BPO) firm works extensively to keep those it serves on track and with a high level of customer satisfaction.

As the firm states on their official website, they believe in building up their internal personnel and offering promotions from within. By pouring into their staff, they show their appreciation for what they do and help them create future company goals.

Owned by the parent company BirdDog Media, Windy City Call Center has many tools and training at their disposal to help them grow with the demand and provide high-quality service to those they partner with.

Windy City Call Center Outsourcing

Founded in 2009 and currently employing 160 agents, Windy City Call Center consistently receives A+ ratings from the Better Business Bureau for its top-notch services and focus on customer support and resolution. Additionally, they are the recipients of the LeadsCouncil Leader Award for Best Call Center in 2018.

The firm partners with national charities for fundraising events and community service opportunities throughout the year. Two of the organizations they collaborate with most frequently include the Ronald McDonald House and Feed My Starving Children.

Windy City Call Center’s BPO services and pricings

With a focus on customer service and support, Windy City Call Center offers various options to meet the needs of those they serve. Some of the most popular offerings the firm provides include:

  • Call Center Operations
  • Lead Generation
  • Call Verification Management
  • Inbound Call Support
  • Outbound Call Marketing 
  • Warm Transfers
  • Company Training
  • Customer Resolution
  • Help Desk Support
  • Customer Support
  • Call Center Management
  • Process Integration
  • Media Consultation

In the firm’s partnership with BirdDog Media, they can provide services not listed above through referral. 

Windy City Call Center’s pricing

Due to the customized solutions provided through Windy City Call Center, the company cannot offer package pricing. For further information on rates or to acquire a custom quote, it is best to reach out to a sales representative through the company website.

How Windy City Call Center outshines its competition

With the prestigious honor of LeadsCouncil Leader Award for Best Call Center in 2018 and their continued work with local and national charities, Windy City Call Center has shown that they prioritize quality service and community support.

Key executives

Jack Goldberg (President)

As the founder of BirdDog Media, Jack Goldberg is also the owner of Windy City Call Center. In both companies, he serves in the role of President. 

Damien Kalck (Vice President of Operations)

As the co-founder of BirdDog Media and Windy City Call Center, Damien Kalck works alongside Jack Goldberg to oversee operations. He specifically fulfills the role of Vice President at both companies.

Windy City Call Center reviews and comparisons

As a customer relations and support BPO, Windy City Call Center offers solutions to help those it serves to stay at a high level of consumer satisfaction. Prospective clients can compare the organization to Contact Automation, Dialog Direct, and America’s Call Center.

Windy City Call Center’s contact information

Windy City Call Center’s main headquarters is located in:

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Further, you may virtually reach out the company through the following contact information:

LinkedIn N/A

In addition, you may email them at [email protected] or call 847-749-1292.

References

https://www.glassdoor.com/Overview/Working-at-Windy-City-Call-Center-EI_IE695356.11,33.htm

 

Windy City Call Center news, podcast & articles

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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