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Bharat BPO

3.7/5 • Glassdoor rating


We are Bharat BPO Services Pvt Ltd. manages the 139 – Indian Railway Enquiry Services exclusively from last 10 years.

Its Dial 139 Service is amongst the world’s largest Public-Private initiative, with unique capabilities providing 24×7 support in 11 languages to answer queries from over 17 million customers travelling daily on Indian Railways



Public or Private


Seats or staff



$25 mil. - $50 mil.






Year Founded


Countries of fulfillment




Contact information

0120-2477 100.


About Bharat BPO: Review and comparison

Bharat BPO is a company based in Noida, Uttar Pradesh, India, that has been working with Spanco & Spice BPO Services to operate and manage the integrated train inquiry system across the country since 2006. 

In July 2007, its call center offices were established in Noida, gradually expanding its operation in other parts of the country. Bharat BPO is also tasked to maintain the interactive voice response system and regional call centers that the Indian Railways use. It is the first and largest public-private partnership model carried out. 

Bharat BPO improved the customer service system of Indian Railways with the development of 139 unstructured sequential supplementary data (USSD) dial features. When a customer dials *139# using any telecom operator, the following are displayed immediately: 

  • PNR inquiry (option 1)
  • Arrival departure status (option 2)
  • Seat availability (option 3)
  • Fare inquiry (option 4)
  • Dial a ticket (option 5)
  • Wakeup/ destination alert: (option 7)
  • SMS ticket (option 8)
  • Meal booking (option 9)

Bharat BPO Outsourcing

The company’s main objective is to provide convenience to daily commuters, making the company the perfect fit for the project “Rail Sampark.” 


Also known as Sampark Kranti Express, these are high-speed trains connecting India’s capital to other cities and states. Even with over 17 million commuters daily, Bharat BPO can accommodate queries 24/7 and supports English and 11 regional languages. 

Here are the languages supported based on city and zone:

  • Noida (north) – Hindi, English, and Punjabi
  • Kolkata (east) – Hindi, English, Oriya, Bangla, and Assamese
  • Ahmadabad (west) – Hindi, Marathi, Gujarati, and English
  • Mysore (south) – Tamil, Telugu, Kannada, English, Hindu, Malayalam 

Bharat BPO’s BPO services and pricings

As a company that has been in operation for several years, here is Bharat BPO’s expertise: 

  • Domain knowledge of travel and tourism
  • Dedicated quality assurance 
  • Data processing 
  • Multilingual capability
  • 24/7 customer support
  • Real-time reporting
  • Inbound call services 
  • Detailed customer database 
  • KPO services 
  • 24/7 physical and electronic security 
  • Business continuity plan 
  • Integrated centralized services
  • State-of-art technology services 

Bharat BPO’s pricing

The prices for Bharat BPO’s services are not publicly posted. But to receive a quotation for their services, simply call their hotline or visit the site’s contact us page. 

How Bharat BPO outshines its competition

Unlike other BPO companies, Bharat BPO plays a huge role in the economy and the daily lives of every commuter in India. Without the expertise of Bharat BPO, the Rail Sampark project might not be the same as it is today. 

Key executives

  • Shilpy Gupta (Director)

Gupta is a registered director of the Ministry of Corporate Affairs of Indian companies and is the most recently appointed director in 2022. Gupta is also working as a director of three companies in India.

  • Seema Salwan (Director) 

Salwan is a registered director of the Ministry of Corporate Affairs, as well as the longest-serving director on the board appointed in 2015. Currently, Salwan is recognized as the director of five companies in India.

Bharat BPO reviews and comparisons

With years of service in the BPO industry, there is no denying that Bharat BPO is among the top companies in India. Seamless transactions, high-quality customer service, and a wide range of services are undeniably the company’s strengths. 

Bharat BPO’s contact information

Bharat BPO’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

Website https://

In addition, you may email them at [email protected] or call 0120-2477 100..

Bharat BPO news, podcast & articles

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