Fastco

Fastco is a provider of agile business solutions for companies needing help with contact center and related services. It utilizes state-of-the-art technology combined with top-caliber human resources to provide its clients with exceptional contact center experience.

Founded in Chile in 2001, Fastco has since grown and established offices in the neighboring regions as well. The company started its operations in Colombia in 2012 and gained a foothold in Peru in 2014. It opened its Mexico office in 2015.

Fastco boasts over two decades of industry experience and more than 20 million monthly transactions. It aids over 120 clients through the daily operations of its more than 2,000 employees.

Fastco’s headquarters are in Providence, Santiago City, Chile. Its satellite offices in Colombia, Mexico, and Peru helps it successfully serve the Latin American region.

The company strives to contribute to its clients’ success through its customized solutions, multichannel platforms, and superior quality of services.

Fastco has various services designed to help improve its clients’ contact center operations and other related processes. Many of the company’s services utilize artificial intelligence (AI) to enhance output quality further and give its clients the best possible outsourcing experience.

Below are some of Fastco’s offered services and the technologies the company uses to improve these services’ quality:

Telesales

Fastco offers call center services with telemarketing and telesales teams proficient with omnichannel digital tools.  These teams utilize various marketing strategies to increase conversions, retention rates, and customer loyalty.

Fastco’s teams leverage the company’s omnichannel platform to deliver personalized experiences tailored to each client’s company guidelines.

Customer support

The company’s customer support covers inbound and outbound calls. It also supports the following back-office processes:

• Sales audit
• Customer login
• Transaction monitoring
• Document management
• Administrative management, opening, maintenance, and closing of accounts
• Report management

Collection

• Judicial collection. Fastco has a team of over 100 collection specialists with extensive experience. It automates its collection process through Clara, a custom AI used to make simultaneous demands, upload these on a Judiciary platform, coordinate document delivery, and more.
• Collection to people (B2C). The company utilizes its omnichannel platform and call center capabilities to carry out collections for each client. Fastco uses deviation control and analysis tools in its contact centers.
• Collection to companies (B2B). Fastco has developed optimal management systems for its clients’ unique needs in terms of the following services:
• • Analysis and reconciliation of accounts
  • Preventive and overdue collection of invoices, credit notes, debit notes, and purchase orders
  • Bank reconciliation
  • Balance of payments

The company can handle the entire collection cycle for its clients and deliver optimal solutions in the administration and control, and management of portfolios and accounts receivable.

Delivery

Fastco’s delivery services are focused on the following:

• Private banks and their subsidiaries
• Companies
• Consumption
• Money desk
• Insurance
• Leasing
• Investments

The company delivers bank cards, product kits, and other sensitive documents and monitors these in real-time using state-of-the-art technology.

Satisfaction surveys

Fastco also carries out satisfaction surveys for its clients. Its survey services emphasize the types of customer satisfaction surveys, specific questions, and answer options. The company also handles the analysis of results.

Fastco’s pricing

For a detailed breakdown of Fastco’s pricing for its services, contact the company through its website.

Fastco has been providing agile solutions to businesses for over two decades. The company leverages its extensive experience and technological capabilities to give its clients a remarkable contact center outsourcing experience.

Aside from its expertise, Fastco’s operations in the Latin American region give its customers access to a cheaper source of skilled labor.

Hernan Leal Barrientos (Founder and CEO)

Hernan Leal Barrientos is a well-known motivational speaker and lecturer in Chile. He is also an entrepreneur and a published author. 

Hernan finished his studies at Harvard Business School and has a Guinness record for being the first person to climb the tops of Mts. Everest and Lhotse in less than 48 hours, with two handicaps.

Fastco has mixed reviews on online platforms, such as Google Reviews and Glassdoor. While we do not currently have a comprehensive review of Fastco, we suggest comparing its services and capabilities with other mid-sized contact center providers in the Latin American region.

Fastco’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.fastcogroup.com

LinkedIn http://www.linkedin.com/company/empresas-fastco

Facebook https://www.facebook.com/FastcoChile/

In addition, you may email them at [email protected] or call 5622793100.

https://www.crunchbase.com/organization/fastco

https://www.linkedin.com/company/empresas-fastco/about/