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Answering Specialists

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About

We group our operators into small groups. This means that the number of operators answering your calls is kept to a select few. This group answers all of your calls – correctly- to your specifications thereby reducing mistakes. They become overly familiar with your account, how you want your calls handled, what is important to you, and deliver the level of service you expect.

Headquarters

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Public or Private

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Seats or staff

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Revenue

Less than $1 million (USD)

Industries

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Highlights

Domain Authority

9

Site traffic

140

OA ranking

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Glassdoor rating

2.4

CrunchBase ranking

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Details

Executive

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Year Founded

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Countries of fulfillment

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Sectors

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Contact information

(866) 503-7025

http://www.answeringspecialists.com/

Social media

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About Answering Specialists: Review and comparison

Answering Specialists is a customizable contact center solutions and Business Process Outsourcing (BPO) services provider headquartered in Bonners Ferry, Idaho. The firm provides cost-effective and call answering outsourcing solutions to the US and Canada.

The BPO company is focused on providing highly professional telephone answering BPO solutions through customizable, patient, cheerful, courteous, and consistent phone receptionist services that mirror the client’s communication standards and culture.

Answering Specialists has serviced the United States and Canada utilizing only American operators with American English-speaking accents for over five years. The public company’s current size stands between one and 50 employees, while the last reported revenue is below $1 million.

Answering Specialists Outsourcing

The firm takes great pride in accommodating clients as their companies grow and change. Answering Specialists offers services through several customer engagement channels, including local and toll-free telephone, messaging, pager, fax, voice, email, local web chat, live chat, and email.

In addition, Answering Specialist has serviced a number of big-name companies across a range of industries. These include Mitsubishi Electric, Howard Hughes, American Red Cross, and Institute for Vibrant Living.

Answering Specialists’s BPO services and pricings

Answering Specialists is a customizable call outsourcing provider that offers the following services:

  • Prompt call answering
  • Live intelligent, courteous, and efficient operators
  • Customized greetings
  • Complete and accurate messages
  • Message delivery through pager, fax, voicemail, or email
  • Team-based operator collaboration
  • Message archiving
  • Free local phone number
  • Toll-free phone number
  • Immediate setup
  • 24-hour scheduling and appointment setting
  • Voicemail integration
  • Wake-up service
  • Pager and telephone notifications
  • Business and residential box configuration
  • Smartphone, tablet, and computer fax services
  • Personnel hiring
  • Payroll management
  • Product fulfillment services

The firm also offers its services to a wide variety of industries, including but not limited to: health and wellness, automotive, real estate development, and national non-profit humanitarian—among others.

Answering Specialists’ pricing

Answering Specialists’ offers a 7-day free trial for new signups. Pricing is referred to as True-Live Phone Answering Services. Plans divide into seven different tiers that offer various inclusions, coverages, and monthly rates. These rates start at $36.95 per month and go as high as $1,759.95 per month. 

Essential services include recording the caller’s name, contact information, a summary of the call, and direct transmission through various channels. Extra services, such as premium services, are also offered. For more information on Answering Specialists’ extensive pricing options, prospective clients can visit the company’s pricing page.

How Answering Specialists outshines its competition

The firm takes pride in its history of delivering a proven model for attaining customer satisfaction. This model meets the following criteria:

  • Small operator groups mean customer account familiarization and reduced occurrence of mistakes
  • Live intelligent and courteous operators only, no automated equipment
  • Mature, competent, and articulate operator decision-making
  • Fair, flexible, and transparent billing in full month increments, no contracts

Key executives

While we cannot currently share information about Answering Specialists’ founders or other executive team members, those interested in its leadership history are encouraged to reach out to the company through its webpage.

Answering Specialists reviews and comparisons

Answering Specialists is a call services BPO solutions provider based in Bonners Ferry, Idaho. While we currently do not offer reviews or comparisons for Answering Specialists, interested parties can compare the firm to other small-sized BPO companies in the northeastern United States.

Answering Specialists’s contact information

Answering Specialists’s main headquarters is located in:

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Further, you may virtually reach out the company through the following contact information:

LinkedIn N/A
Facebook N/A

In addition, you may email them at [email protected] or call (866) 503-7025.

References

https://www.glassdoor.com/Overview/Working-at-Answering-Specialists-EI_IE1186710.11,32.htm

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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