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Enablx

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About

Enablx has been in business for over 20 years, providing outsourced customer service programs which blend the personal touch of live representatives with the efficiency of self-service technologies.

Our contact center provides multilingual assistance directly to consumers on behalf of our clients, including services to the manufacturing, consumer electronics, financial services, healthcare, appliances, durable goods, publishing, utilities, and travel-related industries.

Headquarters

-

Public or Private

Private

Seats or staff

51-200

Revenue

$5 to $10 million (USD)

Industries

-

Highlights

Domain Authority

31

Site traffic

89

OA ranking

-

Glassdoor rating

3.3

CrunchBase ranking

-

Details

Executive

Ryan Hesterman, Manager of Operations

Year Founded

1992

Countries of fulfillment

-

Sectors

-

Contact information

(800) 882-0044

http://www.enablx.com/

Social media

About Enablx: Review and comparison

Enablx is a service provider that supports Business Process Outsourcing (BPO) with the best mix of live people and self-service technologies. It was founded in 1992 and had its headquarters in New Jersey.

The company’s many years of experience have led it to offer more than just cutting-edge multimedia call center services. It now also provides web and hosted IVR applications. There are currently about 70 people working for the company, and their last stated revenue was $5 million.

Enablx Outsourcing

The company is proud to have developed a low-cost customer service delivery system that has helped many businesses foster lasting, mutually beneficial partnerships with their clientele. They support various customer communication channels, including email, online applications, traditional telephones, and mobile phone software.

In addition, Enablx customer care representatives are dedicated to the success of the consumer and the items they sell. The in-house call center staff is dedicated to providing first-rate customer support and receives specific product and service training. 

Periodic training refresher courses are offered to guarantee that our customer service representatives provide their customers with the most current product information. And clients are invited to participate in the training of the staff member handling their account. 

Enablx’s BPO services and pricings

Enablx is a diversified outsourcing company that delivers the following services:

  • Live agent troubleshooting and technical support
  • Telephone Self-Service Options
  • Order entry and Forms Processing
  • Surveys and Polling
  • Customer Follow-Up
  • BPO Service
  • Automated messaging
  • Scheduling systems
  • Tax processing
  • Answering service
  • Program Registration
  • Scripting consultation
  • Back-end database integration
  • Web-based applications
  • Website hosting and monitoring

Enablx’s clients span a wide range of industries, and the company serves them all by providing multilingual customer service and support to end users. These industries include consumer electronics, manufacturing, financial services, appliances, healthcare, utilities, publishing, and travel.

Enablx’s pricing

Enablx’s pricing is highly competitive, and the company’s clients can retain a large percentage of their customer base by outsourcing their inbound call centers.

They serve large international corporations, Fortune 500 companies, and small-to-mid-sized businesses. The company works with its clients to find a cost-effective solution, blending live representative and self-service technologies to create a streamlined customer experience.

How Enablx outshines its competition

Enablx runs a state-of-the-art multimedia contact center where customers get help from various departments, from customer care to high-level technical assistance for those working in the field.

Enablx’s advantages over its competitors include the following:

  • Multilingual support, including Spanish and English
  • Cloud-based, cutting-edge data and customer-service hubs
  • Hosted IVR Services
  • Self-service integration
  • Dashboard viewing of real-time data
  • Turn-key call center services

The firm has relocated to a 4,172-square-foot space where it can better serve its growing client base and keep up with the evolving market demands.

Key executives

  • Jim Riff (CEO and President)

Riff has worked with businesses of all sizes and stages for over 25 years, lending his wide-ranging managerial skills to help them increase revenue, cut costs, and develop sustainable growth plans. Jim has helped American and international businesses grow their reach into global markets, including Europe, Canada, and Mexico. 

Enablx reviews and comparisons

Enablix can be compared to other outsourcing companies, but they stand above and beyond in terms of service. They are located in the United States. Their competitive pricing makes Enablix a wonderful option for all of your outsourcing needs. 

Enablx’s contact information

Enablx’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (800) 882-0044.

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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