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Visaya KPO

3.5/5 • Glassdoor rating


Visaya is a 14-year-old organization with 800 FTEs and growing. We customize solutions and find the right balance of People, Process and Technology to best serve your company’s growing needs while helping you with your bottom line. We serve clients across the globe within these four verticals: Contact Center Solutions, Healthcare Information Management, Finance & Accounting Management, and Information Technology Solutions.

What Visaya KPO offers its clients

At Visaya, we customize solutions and find the right balance of People, Process and Technology to best serve your company's growing needs while helping you with your bottom line.

How Visaya KPO outshines the competition

As a proudly Filipino organization, we draw deeply from a culture of ‘malasakit’, or caring. Client engagement isn’t just a one-off interaction – it’s an opportunity to build a lasting relationship. Following this, we offer a unique brand to your customers, clients, stakeholders and employees by running processes at the highest standards of quality and security, while always showing them the courtesy and consideration for which Filipinos are known.

Visaya KPO company structure

FILIPINO HEART WITH A GLOBAL FRAME OF MIND. Visaya is a family owned business. Visaya's CEO & President currently is part of the Board of Directors of the industry's premier association, the Contact Center Association of the Philippines (CCAP), and has been for the past 10 years.

Sample highlight service offering of Visaya KPO

30 to 60% cost savings as compared to onshore solutions.



Public or Private


Seats or staff



$100 mil. - $250 mil.





Butch Valenzuela, President and CEO

Year Founded


Countries of fulfillment




Contact information

(+1) 949 705 6502 / (+02) 338 4574

About Visaya KPO: Review and comparison

Visaya KPO is a Business Process Outsourcing (BPO) services provider with a strong reputation as the preferred partner of the world’s top companies. Headquartered in Manila, Philippines, the firm has been providing scalable and cost-effective solutions since 2007.

This award-winning BPO and outsourcing firm focuses on the delivery of services that address the “needs of companies in the United States to remain competitive in their respective marketplaces.”

Through its years in operation, Visaya KPO has also expanded to provide its services to businesses around the world. The firm currently has between 500 to 1,000 employees, and it has reported revenue of $11 million.

Visaya KPO Outsourcing

The company takes pride in creating long-term relationships with its clients and takes a flexible approach to solve client problems. Visaya KPO engages clients through various channels, including social media, email, and voice.

As a Filipino company, Visaya KPO draws deeply from the “malaskit” or caring culture. So all processes run in the highest security and quality standards while showing the consideration and courtesy that the Philippines is known for.

Visaya KPO’s BPO services and pricings

Visaya KPO is an innovative and creative outsourcing provider offering these services:

  • Contact Center
  • Call Center
  • Business Process Outsourcing (BPO)
  • Off-Shoring
  • Knowledge Process Outsourcing
  • Healthcare Information Management
  • Revenue Cycle Management
  • Technical Support
  • Customer Service
  • Customer Care
  • Customer Engagement, and
  • Finance and Accounting

The company offers its services to clients across multiple industries, including IT, finance, retail, education, healthcare, and others.

Visaya KPO’s pricing

The firm’s pricing structure depends on the client’s requirements. That said, the company provides cost savings of between 30% to 60% compared to onshore solutions.

How Visaya KPO outshines its competition

The company prides itself in providing a strategic solution to businesses with a global reach looking for outsourcing services. Visaya KPO offers customized solutions combined with the right balance of process, people, and technology.

Other factors that set it apart from the competition are:

  • 24 hours 7 days a week operation and availability;
  • Offering Health Insurance Portability and Accountability (HIPAA), General Data Protection Regulation (GDPR), and Payment Card Industry Data Security Standard (PCI DSS) compliant process;
  • Maintaining a 94% employee happiness level;
  • Over 92% of managers are LEAN SIX SIGMA conscious;
  • Maintaining redundant connectivity and zero downtime goal.

Further, the Visaya KPO has received several awards, including the 2019 Philippines Best Employer Brand Award. The firm is also a winner of the Outstanding SME for the Service Sector award from the Philippine Department of Trade and Industry for two consecutive years. It is also the first and only Rural BPO program in partnership with Accenture Philippines.

Key executives

Butch Valenzuela (President and CEO)

Butch Valenzuela is the co-founder, president, and Chief Executive Officer (CEO) of Visaya KPO since 2007. Valenzuela specializes in management consulting on Enterprise Resource Planning Systems, an entrepreneur, and a vision maker. He is a Contact Center Association of the Philippines Board of Directors, helping promote the country as the go-to choice for contact center services.

Visaya KPO reviews and comparisons

Visaya KPO is a reputable BPO solutions provider and contact center in the Philippines. While reviews on the firm are still coming in, we suggest doing a comparison of the company to similar providers in the Philippines and other locations in South Africa and the UK.

Visaya KPO’s contact information

Visaya KPO’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (+1) 949 705 6502 / (+02) 338 4574.


Visaya KPO news, podcast & articles

Visaya KPO videos & images

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