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Customer Elation

2.8/5 • Glassdoor rating


Customer Elation provides call center services and telephone answering services.

Our capabilities include inbound call center services, customer service outsourcing and industry leading on-call and live answering service solutions.

All services are supported by our all centers throughout the nation, located in Gilbert, AZ, Eureka, San Marcos, Elk Grove & Valencia, CA, Tampa & Orlando, FL, Albany & Macon, GA, Oak Park, IL, and Foley, Hutchinson, & Marshall, MN.

Our corporate headquarters is located in Bloomington, Minnesota.



Public or Private


Seats or staff



$100 mil. - $250 mil.





Pete Hainey, Owner

Year Founded


Countries of fulfillment




Contact information


About Customer Elation: Review and comparison

Customer Elation provides call center and telephone answering services, employing state-of-the-art technology to meet customer needs. As a service provider, Customer Elation ensures that businesses and their customers are met with the highest quality services

Customer Elation is an innovative call center service headquartered in Bloomington, Minnesota. Customer Elation has been providing custom and cost-effective services to its customers since 1993.

Customer Elation is committed to providing the industry’s highest standards of call center services. “Our people, technology, size, and expertise position us head-and-shoulders above any other call center company in the industry. Each of our clients has custom-designed programs constructed for specific customer interaction processes.”

With over 28 years of experience in the industry, Customer Elation has expanded to provide its services across the United States. The company’s current size is 500-1,000 employees. Customer Elation’s reported business revenue is 53.41 million. 

Customer Elation Outsourcing

Customer Elation is a Bloomington, Minnesota-based call center providing custom-designed, high-quality services across the nation, including inbound call center services, customer service outsourcing, and industry-leading on-call and live answering service solutions.

Customer Elation takes pride in its industry-leading technology and quality control. Through Customer Elation, businesses have the capabilities of a large call center available to them while having the attention, quality, and personal feeling of a “boutique shop.”

Customer Elation’s BPO services and pricings

Customer Elation services that are designed for optimal customer experience include:

  • Inbound Call Center
  • Customer Service Outsourcing
  • Healthcare Program Enrollment
  • Healthcare Call Center Support
  • Medical Call Center Programs
  • Virtual Receptionist Service
  • Appointment Setting
  • Help Desk Call Center

In addition to these services, Customer Elation provides a healthcare audit process that ensures relevant data is HIPAA compliant and secure. 

Customer Elation’s pricing

Customer Elation’s services are personally designed for each customer based on their needs. Pricing will vary based on these needs, but Customer Elation works hard to reduce businesses’ cost-per-call to guarantee a quality service at an affordable price.

How Customer Elation outshines its competition

Customer Elation prides itself on ensuring customers are met with reliable care: 

  • Polite, friendly interactions handled by hard-working, reliable, and loyal colleagues
  • Stable workforce with low turnover ensuring continuity and consistency
  • State-of-the-art technology providing efficiency and detailed reporting
  • Digital recordings of all customer interactions
  • A combination of customer and off-the-shelf technologies that improve agent utilization resulting in greater productivity and cost savings

Key executives

Pete Hainey (Owner)

Pete Hainey founded and grew Customer Elation from its origins in 1993. With over 28 years of experience, Hainey is an expert in his field and knows how to provide customers with the latest technology and timeless care.

Ryan Campbell (Chief Marketing Officer)

Ryan Campbell has over 20 years of experience as a marketing strategist. With his expertise, a business can rest assured they are receiving the best marketing through Customer Elation’s call center.

Customer Elation reviews and comparisons

Customer Elation is an innovative contact center and telephone answering service. Having great service starts with caring for your employees. One call agent said of working at Customer Elation:

“Customer Elation has a friendly, professional and relaxed atmosphere. I work with a great team and we work as a team. There is always someone to answer questions. I’ve recommended Customer Elation to several people I know who have been looking for work.”

With happy workers, this care is passed on to their clients, ensuring quality services for all.


Customer Elation’s contact information

Customer Elation’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at [email protected] or call 952-653-0801.


Customer Elation news, podcast & articles

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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