Flatworld Philippines

Flatworld Philippines is the Philippines delivery arm of Flatworld Solutions, a global outsourcing group with more than 20 years of industry experience.

Based in Davao City, the operation provides call center, data processing, IT, and virtual assistant services for clients in the US, UK, Canada, and the Philippines. It began with data processing in 2013 and later expanded into customer support and virtual assistant services.

Its delivery model combines English-proficient, college-educated professionals with Lean Six Sigma-based processes and support for both ongoing and project-based outsourcing requirements.

What Flatworld Philippines offers its clients

Call Center Services – Inbound and outbound calls, telemarketing, appointment setting, email and chat support, technical support, medical answering, and after-hours coverage.

Data Services – Data entry, data cleansing, processing, mining, image annotation, and document indexing.

IT Services – IT support, helpdesk services, cloud consulting, digital transformation, software development, web and mobile development, testing, and ServiceNow services.

Virtual Assistant Services – Bookkeeping, phone answering, cold calling, legal support, and general administrative and customer support.

The company serves industries including healthcare, financial services, insurance, legal, real estate, e-commerce, logistics, telecommunications, and SaaS.

How Flatworld Philippines outshines the competition

Established outsourcing experience. The Philippines operation has been serving clients since 2013 and is backed by Flatworld Solutions' broader outsourcing experience.

Broad service coverage. Provides customer support, data processing, IT, and virtual assistant services through one delivery operation.

Process and security standards. Its delivery operations use Lean Six Sigma practices and the group holds certifications and compliance credentials including ISO/IEC 27001:2013, SOC 2 Type 2, HIPAA, and PCI-DSS.

Flexible engagement. Supports hourly, FTE-based, and project-based outsourcing arrangements.

Davao-based delivery. Operates two delivery centers in Davao City, providing access to the city's English-speaking talent pool.

Flatworld Philippines company structure

Flatworld Philippines operates as the Philippines delivery arm of Flatworld Solutions, with its headquarters and two delivery centers in Davao City.

Flatworld Solutions' published leadership includes:

Jacob William — CEO
David Antony — COO & President
Anand Mathews — CMO & Managing Director
Ofir Nir — CFO

Sample highlight service offering of Flatworld Philippines

Flatworld Philippines provides outsourced customer support and back-office services for businesses that need additional operational capacity.

Its call center teams handle inbound and outbound calls, appointment setting, technical support, email and chat, and after-hours coverage. The company also provides data processing and virtual assistant support, allowing clients to combine customer-facing and administrative functions through the same outsourcing provider.