Flatworld Philippines

Flatworld Philippines is the Philippines delivery arm of Flatworld Solutions, a global outsourcing group with 20+ years of industry experience.

Based in Davao City, Flatworld Philippines provides call center, data processing, IT, and virtual assistant services, supported by Lean Six Sigma workflows and English-proficient, college-educated talent.

The operation began in 2013 with data processing before expanding into call center and virtual assistant services. It operates as part of Flatworld Solutions’ broader multi-service outsourcing model.

What Flatworld Philippines offers its clients

Flatworld Philippines provides call center, data, IT, and virtual assistant services across a range of industries.

Call Center Services: Inbound and outbound calling, cold calling, telemarketing, appointment setting, email and chat support, technical support, medical answering, and after-hours coverage.
Data Services: Data entry, cleansing, processing, mining, image annotation, and document indexing.
IT Services: Digital transformation, cloud consulting, IT support, helpdesk, web and mobile development, software development and testing, and ServiceNow services.
Virtual Assistant Services: Bookkeeping, phone answering, cold calling, legal support, and general customer support.

Flatworld Philippines serves e-commerce, healthcare, logistics, real estate, insurance, fintech, legal, telecom, and SaaS clients.

How Flatworld Philippines outshines the competition

Flatworld Philippines combines 20+ years of group experience through Flatworld Solutions with enterprise-grade certifications including ISO/IEC 27001:2013, SOC 2 Type 2, HIPAA, and PCI-DSS. Its delivery model incorporates Lean Six Sigma process discipline, while flexible hourly, FTE-based, and project-based engagement options allow clients to choose the right setup. Flatworld Philippines has also received Great Place To Work certification and ACES Awards recognition, with published client outcomes including a 50% reduction in catalog turnaround time and a 40% reduction in support costs.

Flatworld Philippines company structure

Flatworld Philippines is part of the global Flatworld Solutions group, founded in 2013 in its Philippines form. Group leadership includes:

Jacob William — CEO, Flatworld Solutions
David Antony — COO & President, Flatworld Solutions
Anand Mathews — CMO & Managing Director, Flatworld Solutions
Ofir Nir — CFO, Flatworld Solutions

We're headquartered at Aeon Towers, J.P. Laurel Avenue, Bajada, Davao City, with two delivery centers in the city.