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1 Call Direct

3.4/5 • Glassdoor rating


Established in 1988 in London as Hotlines Telemarketing Ltd, the Glasgow branch (which was established in June 2000) rebranded as 1Call Direct in October 2003. We are a “Top of the League” acquisition / sales outsourcer that exceeds customer targets, reduces risk and drives exceptional return on investment for clients in many sectors.



Public or Private


Seats or staff



$50 mil. - $100 mil.





Paul Jones, Owner

Year Founded


Countries of fulfillment




Contact information

0141 574 6000

About 1 Call Direct: Review and comparison

1Call Direct offers an all-on-site hair and beauty salon, an art gym, and a cafeteria with its headquarters in Glasgow, United Kingdom. Since rebranding in 2003, the company has been offering services to help clients relax and feel pampered in the comfort of its facilities.

Their experienced and highly trained staff provide the best possible service. They also offer various treatments, such as facials, waxing, manicures, pedicures, and eyebrow tinting. Their art gym offers yoga classes and Pilates to help you stay fit. The cafeteria is great for grabbing a quick snack after gym or beauty sessions.

With more than 260 employees, 1Call Direct provides exceptional customer service experiences. Their well-trained staff is always willing to help and provide advice when needed. They’re also competitive, with a recent revenue of $53.3M.

1 Call Direct Outsourcing

The company’s main strength is its ongoing commitment to customer service. They continuously innovate their services and offer solutions to accommodate numerous customers’ needs.

1Call Direct’s strategic location in the United Kingdom enables them to quickly provide services to clients based in the UK. Their newest addition, the art gym, is becoming increasingly popular, and it’s a great way to stay fit and healthy.

1 Call Direct’s BPO services and pricings

The friendly staff at 1Call Direct provides various services, including the following:

  • Hairdressing services
  • Hair coloring
  • Perming
  • Styling
  • Waxing
  • Nail polishing
  • Tinting
  • Facials
  • Massage and aromatherapy
  • Affordable parking
  • Breakfast
  • Lunch
  • Snacks
  • Different workouts at the gym

The friendly and dedicated team at 1Call Direct is ready to offer you the best possible service.


Prices vary depending on your required services, and packages are available when you book multiple treatments. 1Call Direct also has discounts from time to time.

You can also park your car at Cambridge Street near 1Call Direct for a discounted price of £7, which is lower than the standard parking rates.

How 1 Call Direct outshines its competition

1Call Direct uses various strategies to outshine its competitors. For example, the company offers all the facilities on-site. Other techniques include the following:

  • Consistent customer service from the initial conversation to post-treatment follow-ups.
  • The staff at 1Call Direct are well-trained to offer the best possible service
  • Unique Wage Pay System that makes it easier for customers to access services.

The competitive firm also makes it easier for customers who want to go out after a busy day at work.

Key executives

Jones Paul Stefan (Director) 

Jones Paul has been the company’s director since his appointment on 20th October 2003. With more than 17 years of experience, Jones understands the operational dynamics of the company and customers’ needs. 

Anisha Rahman (Campaign manager)

Anisha specializes in marketing, campaigns, and customer service strategies. Her expertise and leadership have resulted in the success of multiple campaigns for 1Call Direct.

1 Call Direct reviews and comparisons

Established in 2003, 1Call Direct has been offering services to customers for over 17 years. The company has maintained its commitment to providing quality customer service and staying up-to-date with the latest trends and styles.

On Glassdoor, the company has a 3.7-star rating, and 50% of the staff recommend working in the firm. The reviews indicate the company’s competence and commitment to customer service.

1 Call Direct’s contact information

1 Call Direct’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 0141 574 6000.

1 Call Direct news, podcast & articles

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Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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