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Packleader BPO

0.0/5 • Glassdoor rating


Packleader BPO is a world-leading BPO provider. We have an exceptionally strong track record over our 10+ years in operations in Fiji.

What Packleader BPO offers its clients

Outbound Telesales
Customer Service Desk
Quality Assurance
BPO Services

How Packleader BPO outshines the competition

With over 200 members of staff spread across 5 countries with a combined 60 year history in successfully launching & managing new business, our senior management team have the experience & expertise to help your business grow.

Packleader BPO company structure

We are a boutique BPO owned by 2 Australian entrepreneurs who started outsourcing in response to their own needs. We have since expanded and now have a standard management structure that operates autonomously for day-to-day work while strategic changes are overseen by the principals in HQ

Sample highlight service offering of Packleader BPO

Discover unbeatable value with our premier outsourcing solutions! Experience a tailor-made 'best deal' service that optimizes efficiency and cost-effectiveness, elevating your business to new heights. Partner with us for expertly executed projects, exceptional quality, and seamless collaboration – your pathway to success starts here.


Level 4, 973 Nepean Highway, Bentleigh, 3204, Melbourne, Victoria

Public or Private


Seats or staff



$1 mil. - $5 mil.

  • Advertising & PR
  • Consumer Services
  • Digital Marketing
  • Ecommerce
  • Energy
  • Financial Services
  • Government
  • Insurance
  • IT Services and IT Consulting
  • Non Profit
  • Payroll
  • Public Utilities
  • Real Estate
  • Recruiting Staffing
  • Retail
  • SaaS
  • Software Tech/IT
  • Telecoms
  • Travel



Prem Singh

Year Founded


Countries of fulfillment
  • Australia
  • Fiji
  • Admin Support
  • Customer Service
  • Digital & Content Marketing
  • Finance & Accounting
  • Full service BPO
  • Office Leasing
  • Seat Leasing BPO
Contact information

+679 773 9700


About Packleader BPO: Review and comparison

Packleader BPO is one of the leading outsourcing and offshoring service provider worldwide. This company’s track record in Fiji for seven or more years of operation has been exceptional. 

This organization is a division of the Packleader Group, a diversified conglomerate of enterprises that has provided superior service for over a decade. 

In addition to serving large multinational clients for over six years, the company has conducted several smaller bespoke campaigns. They have over 400 employees in five countries and a 60-year track record of successfully launching and managing new enterprises.

Packleader BPO also has a senior management team with the experience and knowledge to assist your company in expanding its business process outsourcing requirements.

This BPO provider is confident that their team can manage businesses of any size. 

Packleader BPO Outsourcing

Packleader BPO’s seasoned professionals are proficient in inbound and outbound phone campaigns. Whether you need a deal closer or a customer service expert, they have a solution fit for your business. 

Packleader BPO’s BPO services and pricings

Packleader BPO offers various outsourcing services to organizations of all sizes. The following is a list of the company’s most popular offerings:

Outbound telesales – Packleader BPO services employ some of Fiji’s most competent sales representatives. Their agents have extensive expertise in the energy, health insurance, and telecommunications sectors. 

The company’s team can also adapt and help in your desired field. They provide the following services under this offering:

  • Lead generation
  • Appointment setting
  • B2B customer acquisition
  • B2C customer acquisition

Customer service desk Packleader BPO’s contact center has vast specializations in the telecommunications business, but it can assist with customer support in any industry.

They provide the following services under this customer service offering:

  • Technical support
  • Welcome calls
  • Ticket raising and support

Quality assurance – Packleader BPO services has a long history of providing top-notch quality control. They are backed with extensive experience in the financial services, telecommunications, health insurance, and energy industries. 

What they provide under this service offering is as follows:

  • 24-hour turnaround time
  • Sales call monitoring
  • Customer service call monitoring
  • Monitoring and analytics

Bespoke campaigns – Aside from quality assurance and customer service assistance, they provide 365-day support to all industries, with different time zones and businesses of all sizes.

Research – Packleader BPO’s skilled staff has worked with customers in the business and non-profit sectors, conducting quantitative and qualitative research to deliver essential insights and practical solutions.

Packleader BPO pricing

The cost of Packleader BPO services are determined by several aspects, including:

  • Required headcount
  • Required contract length
  • BPO services required

Fill out their contact form and explore your budget plans and the service type you want to receive from their customer service teams.

How Packleader BPO outshines its competition

Packleaders BPO was formed to assist businesses in reaching their objectives:

  • 24-hour access to their services
  • Ready for growth
  • High-speed internet
  • Global standard
  • In-house developers

Their mission statement is “deliver excellence and only excellence.” This type of corporate culture is why Packleader BPO has survived so long in the market and is trusted by thousands of its clients.

Key executives

Scott Hancox (Co-founder)

Scott has over 20 years of expertise in Direct Sales and Marketing and was instrumental in deregulating the Australian Energy and Telecommunications sectors. 

Prem Singh (Strategic Partnership Manager)

Prem is the Strategic Partner Manager at Peakleader BPO. He is a straightforward, quick learner with a passion for technology. 

Packleader BPO reviews and comparisons

Packleader BPO is an innovative contact center and BPO solutions provider in Fiji. 

Unlike other outsourcing and offshoring firms, they have a 600-seater call center open 24 hours a day, seven days a week.

This is to ensure that whether your customers are in London, New York, Sydney, or elsewhere in the world, there will always be a friendly professional available to assist them. 

Packleader BPO’s contact information

Packleader BPO’s main headquarters is located in:

Level 4, 973 Nepean Highway, Bentleigh, 3204, Melbourne, Victoria

Further, you may virtually reach out the company through the following contact information:

Website https://

In addition, you may email them at [email protected] or call +679 773 9700.


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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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