View all BPO Companies

AnswerPro

About

Founded in 1956 in Mission, Kansas, AnswerPro is a telephone answering service company—and so much more. Our team of experts provides inbound order entry, customer service, telephone answering services, medical answering services, and other customized call center services to companies both big and small around the country.

Headquarters

-

Public or Private

Partnership

Seats or staff

11-50

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Alexa ranking

9,387,544

Domain Authority

19

Site traffic

95

OA ranking

-

Glassdoor rating

4

CrunchBase ranking

-

Details

Executive

Jeffrey Zindel, CEO

Year Founded

1956

Countries of Fulfillment

-

Sectors

-

Contact information

877-573-6981

https://answerpro.com/

Social media

-

About AnswerPro: Review and comparison

Founded in 1956, AnswerPro is a Business Process Outsourcing (BPO) telecommunication company that provides 24-hour multilingual answering services, customized call center solutions, and virtual receptionist services. 

This highly renowned, award-winning BPO provides call center services for businesses, veterinarians, the medical field, property management, and similar industries. They provide inbound order entry, telephone answering, message taking, event registration, call routing, and so much more.

Dedicated customer service professionals provide high-quality call center services to large and small businesses alike. AnswerPro employs between 10-50 people, and they take a customized approach to help each of their clients.

AnswerPro Outsourcing

Since its founding in 1956, AnswerPro has kept its corporate offices in Mission, Kansas, where the company first began. They also maintain a call center in the Missouri and Kansas City area with customized live answering services.

Call centers have subsequently opened in Omaha, Nebraska, and Louisville, Kentucky, that service those hub locations and the surrounding areas. 

Additionally, AnswerPro offers 24-hour live answering coverage to customers nationwide. The 24-hour service ensures someone will always answer the phone, even when a business is closed.

AnswerPro’s BPO services and pricings

AnswerPro provides a variety of telecommunication services designed to enhance effectiveness and efficiency for their clients. Those services include:

  • 24 Hour Live Answering Service
  • Appointment Scheduling
  • Appointment Reminders
  • Call Routing
  • Employee Reporting
  • Event Registration
  • First Responder Medical Messaging
  • Lead Capture
  • Message Taking
  • Nurse Triage
  • Pre-Screening Announcement
  • Order Entry/Sales
  • Overflow Support

They also provide specialty answering service solutions for industries such as:

  • Medical 
  • Veterinarian 
  • Contractor 
  • Financial Services 
  • Small Business 
  • Legal 
  • Real Estate 

Pricing

This BPO offers a range of pricing options. It customizes its pricing plans depending on the needs of the client to provide the best option for a business. Clients are charged by time, not by call, allowing businesses to maximize their resources, save money, and ultimately grow their organization.

How AnswerPro outshines its competition

As a telecommunications BPO, AnswerPro offers a range of benefits that makes it stand out from competitors. They claim that they stand out because of their “culture and proven track record of excellence.” On their official website, they list the many advantages they provide to their clients.

  • Award-winning HIPAA-compliant scheduling, answering, and emergency dispatch with a successful history of managing calls in the medical industry.
  • A tenured staff of licensed triage nurses that work for the triage answering center.
  • They boast that 80% of calls are answered within three seconds of the first ring, lowering the risk of missed calls.
  • A high client retention rate proves their credibility and their dedication to excellence.
  • 100% US-based with bilingual call agents to account for any possibility. 

Additionally, many AnswerPro call agents have remained in their jobs for over 15 years. They seek to build a helpful and collaborative culture that reflects from their business to their clients. 

Key executives

Jeff Zindel (CEO):

Known as an innovator and a strategic partner, Jeff Zindel acquired the BPO in 2018. He is known as an outstanding leader dedicated to quality control. He even led the development of a quality assurance program called QATSI, which has been adopted across the industry.

AnswerPro reviews and comparisons

AnswerPro is a known and trusted telecommunications company offering a variety of customer service options to its clients. They come highly recommended by their customers, many specifically noting their knowledgeable associates and their commitment to detail. For comparisons, we would suggest looking at other nationwide service providers who boast 24-hour live coverage for their clients. 

AnswerPro’s contact information

AnswerPro’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 877-573-6981.

References

https://www.glassdoor.com/Overview/Working-at-AnswerPro-EI_IE1268004.11,20.htm

AnswerPro news, podcast & articles

No news, podcast & articles available for this BPO

AnswerPro videos & images

No videos & images available for this BPO

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

Contact Company

This contact feature is reserved for client and partner inquiries only. Submissions by vendors or job seekers are not connected.