About AnswerPro: Review and comparison
Founded in 1956, AnswerPro is a Business Process Outsourcing (BPO) telecommunication company that provides 24-hour multilingual answering services, customized call center solutions, and virtual receptionist services.
This highly renowned, award-winning BPO provides call center services for businesses, veterinarians, the medical field, property management, and similar industries. They provide inbound order entry, telephone answering, message taking, event registration, call routing, and so much more.
Dedicated customer service professionals provide high-quality call center services to large and small businesses alike. AnswerPro employs between 10-50 people, and they take a customized approach to help each of their clients.
Since its founding in 1956, AnswerPro has kept its corporate offices in Mission, Kansas, where the company first began. They also maintain a call center in the Missouri and Kansas City area with customized live answering services.
Call centers have subsequently opened in Omaha, Nebraska, and Louisville, Kentucky, that service those hub locations and the surrounding areas.
Additionally, AnswerPro offers 24-hour live answering coverage to customers nationwide. The 24-hour service ensures someone will always answer the phone, even when a business is closed.
AnswerPro’s BPO services and pricings
AnswerPro provides a variety of telecommunication services designed to enhance effectiveness and efficiency for their clients. Those services include:
- 24 Hour Live Answering Service
- Appointment Scheduling
- Appointment Reminders
- Call Routing
- Employee Reporting
- Event Registration
- First Responder Medical Messaging
- Lead Capture
- Message Taking
- Nurse Triage
- Pre-Screening Announcement
- Order Entry/Sales
- Overflow Support
They also provide specialty answering service solutions for industries such as:
- Financial Services
- Small Business
- Real Estate
This BPO offers a range of pricing options. It customizes its pricing plans depending on the needs of the client to provide the best option for a business. Clients are charged by time, not by call, allowing businesses to maximize their resources, save money, and ultimately grow their organization.
How AnswerPro outshines its competition
As a telecommunications BPO, AnswerPro offers a range of benefits that makes it stand out from competitors. They claim that they stand out because of their “culture and proven track record of excellence.” On their official website, they list the many advantages they provide to their clients.
- Award-winning HIPAA-compliant scheduling, answering, and emergency dispatch with a successful history of managing calls in the medical industry.
- A tenured staff of licensed triage nurses that work for the triage answering center.
- They boast that 80% of calls are answered within three seconds of the first ring, lowering the risk of missed calls.
- A high client retention rate proves their credibility and their dedication to excellence.
- 100% US-based with bilingual call agents to account for any possibility.
Additionally, many AnswerPro call agents have remained in their jobs for over 15 years. They seek to build a helpful and collaborative culture that reflects from their business to their clients.
Jeff Zindel (CEO):
Known as an innovator and a strategic partner, Jeff Zindel acquired the BPO in 2018. He is known as an outstanding leader dedicated to quality control. He even led the development of a quality assurance program called QATSI, which has been adopted across the industry.
AnswerPro reviews and comparisons
AnswerPro is a known and trusted telecommunications company offering a variety of customer service options to its clients. They come highly recommended by their customers, many specifically noting their knowledgeable associates and their commitment to detail. For comparisons, we would suggest looking at other nationwide service providers who boast 24-hour live coverage for their clients.
AnswerPro’s contact information
AnswerPro’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call 877-573-6981.