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Argo Contact Centers

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About

ARGO is a unique provider of outsourced contact center and back-office services that delivers custom customer engagement in partnership with our clients. In 2017, ARGO was acquired by ITC Capital Partners, a multi-billion dollar privately-held equity firm with a 100+ year history of developing growth companies with high values, strong business practices and innovation.

What Argo Contact Centers offers its clients

BPO, Outsourcing, Contact Center, Call Center, Sales, Customer Care, Customer Service, Customer Support, Technical Support, Inbound, Outbound, Multi-channel, Omnichannel, Customer Analytics, IVR, Customer Experience, Back Office, CRM, Telecommunications, Direct Response, and Financial Services

How Argo Contact Centers outshines the competition

ARGO provides boutique attention, delivering customized solutions for every client and brand. Our world-class experience in BPO and CX, coupled with best practices, innovation, and collaborative approaches, helps each client achieve outcomes-every day.

Headquarters

-

Public or Private

Private

Seats or staff

501-1,000

Revenue

$1 to $5 million (USD)

Industries

-

Highlights

Domain Authority

28

Site traffic

260

OA ranking

-

Glassdoor rating

2.9

CrunchBase ranking

-

Details

Executive

Lou Jablonski, CEO

Year Founded

2003

Countries of fulfillment

-

Sectors

-

Contact information

207.514.0744

https://www.argocontact.com/

Social media

About Argo Contact Centers: Review and comparison

ARGO Contact Centers provides specialized care to all of its clients and partner brands. The top-rated BPO company delivers customized solutions by providing care tailored to each client’s unique needs. 

The company has been providing outsourcing services using state-of-the-art technology for nearly two decades.

ARGO began operations in 2003, then it was acquired by multi-billion dollar firm ITC Capital Partners in 2017. ITC Capital Partners developed ARGO Contact Center into the boutique BPO agency it is today. 

Dynamic industry leaders and proud BPO veterans manage every aspect of the company’s outsourcing services. These experienced leaders ensure every client receives high-quality and specialized customer care. 

The agency is committed to providing a collaborative approach to its world-class BPO and CX services. With ARGO, you will receive a “…deep, global experience in a boutique approach, customizable for your business and brand.”

Argo Contact Centers Outsourcing

The company’s innovative management team has pioneered some of the best solutions in customer engagement. As a BPO and CX company, ARGO Contact Center caters to a variety of industries, including:

  • Healthcare
  • Banking & Insurance
  • E-Commerce
  • Retail
  • Telecom & Media
  • Direct Response
  • Travel
  • Non-Profit

Its employees also provide BPO services on many channels, including email, phone, social media, chat, and video support. 

The company’s headquarters are in Lewison, ME, with other centers in Pittsfield, ME, West Point, GA, San Salvador, El Salvador, and Ormoc, Philippines. It has a size of 500 to 1,000 employees, and its last reported revenue was between one to five million dollars.

Argo Contact Centers’s BPO services and pricings

ARGO Contact Center offers the following top-quality BPO and CX services:

  • Inbound & Outbound Sales
  • Business Continuity
  • Loyalty & Retention Programs
  • Global Delivery Operations Management
  • Direct Response 
  • Office Improvement
  • Back Office Services
  • Multi-Lingual Support
  • Recruitment & Lead-Generation
  • Product and Technical Support 
  • Customer Care, and
  • Billing Support

ARGO Contact Centers’ pricing

Because ARGO Contact Center caters its services to its customers’ unique needs, the pricing can vary. To receive a quote on one of ARGO’s many services, you can contact them using the form on their website. 

How Argo Contact Centers outshines its competition

The BPO company takes pride in providing innovative and state-of-the-art services. According to their website, they use “high values, strong business practices, and innovation” to provide specialized care to every client and brand. 

Their many strengths include:

  • Collaboration
  • Expertise
  • Empowering their agents and clients
  • Continuous improvement 
  • Innovation
  • Genuine care 
  • Unwavering ethics and values

In addition, ARGO has a high employee satisfaction rate due to its many employee benefits, such as:

  • Work from home
  • Medical, dental, and vision insurance
  • Life insurance
  • 401(K) plan
  • Paid time off

Key executives

Lou Jablonski (President)

Lou Jablonski has been the president of ARGO Contact Center since ITC Capital Partners acquired the company in 2017. Previous to this position, he was the CEO of Conduit, one of the largest contact center services.

Phil Wilson (COO)

Phil Wilson has been the acting COO since 2017. He has a strong background in finance, which includes past leadership roles at West Corporation, Convergys, and AT&T.

Argo Contact Centers reviews and comparisons

There are currently no reviews for the company. However, it’s easy to see that the services it provides are competitive and of high quality by reviewing its growth and employee satisfaction rating. 

Argo Contact Centers’s contact information

Argo Contact Centers’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 207.514.0744.

References

https://www.glassdoor.com/Overview/Working-at-Argo-Contact-Centers-EI_IE780117.11,31.htm

Argo Contact Centers news, podcast & articles

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About OA

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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