AnswerForce

AnswerForce is an exceptional call services and business process outsourcing (BPO) service provider based in Portland, Oregon. They have been offering a variety of calls, customer service, and BPO solutions internationally since 2003. 

The socially-focused BPO company is dedicated to offering scalable BPO solutions using real people instead of bots or AI. The company is “dedicated to putting people first and keeping the service industry human.” 

AnswerForce has grown as a company and has branch locations in many cities across the United States, including Las Vegas, Portland, Chicago, Houston, Los Angeles, and more. The company has between 500 and 1,000 employees, and its last reported revenue was less than $5 million. 

AnswerForce takes pride in connecting small businesses with call service and BPO solutions led by real people. Many of these offerings are based on saving time, scaling the business, and job creation for real people. 

Moreover, AnswerForce proudly reinvests a portion of its monthly profits through its Giving Back program. Every month, the company donates 1% of its profits to many food banks across the United States and Canada. Through this program, AnswerForce enabled over 20,000 meals to be distributed to food-insecure veterans in central Pennsylvania. 

AnswerForce offers several robust outsourcing services, including: 

• 24/7 Live answering
• Live Chat
• Appointment Scheduling 
• After-Hours Answering
• Lead Qualification
• Bilingual Answering (English and Spanish)
• Video Calls
• Web Chat
• Team Collaboration Apps
• Instant Call Reports are delivered via the AnswerForce app, text message, or email

The company offers these services to small businesses of several types: children’s tutoring, contractor, IT services, and more. 

AnswerForce’s pricing

AnswerForce’s pricing plans are dependent on their customer’s needs and requirements. They have a variety of plans for businesses of various sizes and scales. The prices are quite competitive, and each plan includes all the abovementioned services. Differences in prices come from the number of call minutes and live chats included. 

AnswerForce prides itself on growing business partners using “24/7 live answering and a tech toolkit.” According to their official website, they benefit businesses by: 

• Using real people to answer calls; 70% of callers don’t leave messages with bots.
• Connecting businesses with potential customers via lead capture
• Utilizing tech stack integrations that facilitate and simplify tasks
• Leveraging the following components of their tech stack: scheduling solutions, video meetings, team messaging, business phone lines, and live chats

Furthermore, AnswerForce has taken part in Pledge People, Not Bots to ensure real people still have a future in customer-facing roles. 

Bethany Ripoyla (Operations Leader)

Bethany Ripoyla has been AnswerForce’s operations leader since April 2020. She’s led the company to be recognized as a top BPO provider by Clutch, one of the top business service review platforms. 

Suga Yoganandan (Head of Business & Strategy)

Suga Yoganandan is head of business and strategy for AnswerForce and AnywhereWorks and has held the positions since July 2008. As such, Suga has a large role in the company’s Pledge People, Not Bots initiative. 

AnswerForce provides excellent call services and business process outsourcing solutions. They have many glowing reviews and ratings on their official Facebook page. Many reviews praise the company’s responsiveness, ease of setup, and customer service. 

AnswerForce’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.answerforce.com

LinkedIn http://www.linkedin.com/company/answerforce

Facebook https://www.facebook.com/answerforce

In addition, you may email them at [email protected] or call (800) 461-8535.