1140 Avenue of the Americas, 1601, 10036, New York, New York
$200 - 300 mil
Matt Nyren, NA
About Ubiquity: Review and comparison
Ubiquity is a cutting-edge, next-generation call center and Business Process Outsourcing (BPO) services provider based in New York City, New York. The firm has been providing data-driven, relationship-focused outsourcing solutions to a global market since 2012.
With its base in New York City, Ubiquity has established a presence in Europe, Central America, South America, and the Philippines in less than a decade. The company currently employs 1,001-5,000 staff members, and they have a Glassdoor rating of 3.4.
Ubiquity has the vision to rethink BPO services by focusing on relationships and teamwork first as a way to improve customer experience, increase team member retention, and build KPI and revenue. The firm supports innovative challenger brands, helping them increase revenue and scale up using various customizable outsourcing services.
They offer services in the field of financial technologies, healthcare, and retail, and e-commerce. Ubiquity takes pride in working with industry disruptors seeking ways to reach their niche clientele. They work with large companies seeking efficiency and affordability and young brands seeking to collaborate on new AI-based customer service ideas.
Ubiquity’s BPO services and pricings
This company is a community-centric outsourcing provider offering the following services:
- Back office data collection and management
- Banking operations support
- Business transformation consulting
- Customer experience coaching
- Recruitment process outsourcing
- Technology support customer service
- Work-from-home solutions
Ubiquity provides businesses with live customer service support, state-of-the-art AI-based call center technology, top-notch security services, and hands-on guidance through fraud mitigation and financial disputes.
The firm doesn’t disclose pricing information, but you can contact them for a quote in a few different ways. Use the contact form on their website, email them at [email protected], or call +1-855-338-2789.
How Ubiquity outshines its competition
As a BPO, Ubiquity takes pride in its vision as “customer service outsourcing experts.” Their “customer experience-first methodology” works strategically as a way to turn customer satisfaction and retention, as well as team member satisfaction and retention, into long-term growth.
Matt Nyren (CEO and President)
Matt Nyren has been the Chief Executive Officer since 2017. He founded the firm in 2012 and has held the title of President since then. Matt has been working in the BPO industry since college, where he started as a call center agent.
Sagar Rajgopal (COO)
Sagar Rajgopal has been the Chief Operations Officer since 2018. Before this, he functioned as the company’s Senior Vice President of Global Operations and is recognized as a founding member.
Ron Fetzer (CFO)
Ron Fetzer has been the Chief Financial Officer since 2015. Before that, he worked for five years as a CPA for several companies, including Ubiquity,
Franz Schwarzinger (CIO)
Franz Schwarzinger has been the Chief Intelligence Officer since 2012 and is recognized as a founding member. Before this, he ran the Managed Services Technology department of Google.
Ubiquity reviews and comparisons
While there currently don’t appear to be any reviews for Ubiquity, the firm would be comparable to other midsize BPO providers in the United States, meeting global demand and other firms located in Europe, Asia, and South and Central America.
Ubiquity’s contact information
Ubiquity’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call 1 855 338 2789.