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3.1/5 • Glassdoor rating


Ubiquity’s Relationship-based Outsourcing pioneers next-gen CX for disruptors and innovators, driving customer satisfaction up, costs to serve down and increasing customer lifetime value. Ubiquity offers live customer experience management services, IVR technology and optimization, fraud investigation, ID verification, and dispute and chargeback management. Headquartered in New York City, the company has delivery locations on four continents.

What Ubiquity offers its clients

Your customers need a CX hero. Be one.
Outsourcing is a big decision (whether it’s your first time or not). After all, it’s not easy to trust someone else with the most valuable part of your business—your customers. But what if outsourcing could actually make you a CX hero? What if it meant empathetic and authentic brand ambassadors were there for your customers whenever they needed them? What if you got a meaningful return on your outsourcing investment and became a hero in the boardroom, as well?

At Ubiquity, we understand that there’s no one-size-fits-all solution. That’s why we partner with you to craft a unique strategy, service design, and KPIs to solve your business challenges, fueling growth, and driving superior customer experiences that keep your customers coming back.

How Ubiquity outshines the competition

We help businesses scale faster, smarter, and with the confidence they need to grow without compromising the quality of their CX. This approach is built on five pillars we’ve developed over decades of partnering with ambitious companies taking their first steps into customer care that’s not only exceptional, but scalable.

Ubiquity company structure

Ubiquity Global Services, Inc. is a Delaware Corporation formed in 2012. All subsidiaries are wholly owned.

Sample highlight service offering of Ubiquity

Pay only for the time an agent is working with your customers: ‘Productive Hour’ pricing means the time an agent is at their desk and available for work is how we charge you so you're always in control of pricing.


1140 Avenue of the Americas, 1601, 10036, New York, New York

Public or Private


Seats or staff



$1 bil. - $5 bil.

  • Consumer Services
  • Digital Marketing
  • Ecommerce
  • Educational Businesses
  • Energy
  • Financial Services
  • Government
  • Hardware Tech/IT
  • Healthcare
  • Hospitality
  • Insurance
  • Non Profit
  • Others
  • Pharmaceutical
  • Public Utilities
  • Recruiting Staffing
  • Retail
  • SaaS
  • Software Tech/IT
  • Telecoms
  • Transportation
  • Travel
  • Utilities



Matt Nyren, NA

Year Founded


Countries of fulfillment
  • Canada
  • Colombia
  • El Salvador
  • Hungary
  • India
  • Philippines
  • United Kingdom
  • United States
  • Admin Support
  • Animation & Multimedia
  • Build-Operate-Transfer
  • Customer Service
  • Digital & Content Marketing
  • Finance & Accounting
  • Full service BPO
  • Human Resource & Legal
  • Outsourcing Consultancy
  • Seat Leasing BPO
  • Software & Application Development
  • Specialized BPO Vertical
Contact information

1 855 338 2789

About Ubiquity: Review and comparison

Ubiquity is a cutting-edge, next-generation call center and Business Process Outsourcing (BPO) services provider based in New York City, New York. The firm has been providing data-driven, relationship-focused outsourcing solutions to a global market since 2012.

With its base in New York City, Ubiquity has established a presence in Europe, Central America, South America, and the Philippines in less than a decade. The company currently employs 1,001-5,000 staff members, and they have a Glassdoor rating of 3.4.

Ubiquity Outsourcing

Ubiquity has the vision to rethink BPO services by focusing on relationships and teamwork first as a way to improve customer experience, increase team member retention, and build KPI and revenue. The firm supports innovative challenger brands, helping them increase revenue and scale up using various customizable outsourcing services.

They offer services in the field of financial technologies, healthcare, and retail, and e-commerce. Ubiquity takes pride in working with industry disruptors seeking ways to reach their niche clientele. They work with large companies seeking efficiency and affordability and young brands seeking to collaborate on new AI-based customer service ideas.

Ubiquity’s BPO services and pricings

This company is a community-centric outsourcing provider offering the following services:

  • Back office data collection and management
  • Banking operations support
  • Business transformation consulting
  • Customer experience coaching
  • Recruitment process outsourcing
  • Technology support customer service
  • Work-from-home solutions

Ubiquity provides businesses with live customer service support, state-of-the-art AI-based call center technology, top-notch security services, and hands-on guidance through fraud mitigation and financial disputes.

Ubiquity’s pricing

The firm doesn’t disclose pricing information, but you can contact them for a quote in a few different ways. Use the contact form on their website, email them at [email protected], or call +1-855-338-2789.

How Ubiquity outshines its competition

As a BPO, Ubiquity takes pride in its vision as “customer service outsourcing experts.” Their “customer experience-first methodology” works strategically as a way to turn customer satisfaction and retention, as well as team member satisfaction and retention, into long-term growth.

Key executives

Matt Nyren (CEO and President)

Matt Nyren has been the Chief Executive Officer since 2017. He founded the firm in 2012 and has held the title of President since then. Matt has been working in the BPO industry since college, where he started as a call center agent.

Sagar Rajgopal (COO)

Sagar Rajgopal has been the Chief Operations Officer since 2018. Before this, he functioned as the company’s Senior Vice President of Global Operations and is recognized as a founding member.

Ron Fetzer (CFO)

Ron Fetzer has been the Chief Financial Officer since 2015. Before that, he worked for five years as a CPA for several companies, including Ubiquity,

Franz Schwarzinger (CIO)

Franz Schwarzinger has been the Chief Intelligence Officer since 2012 and is recognized as a founding member. Before this, he ran the Managed Services Technology department of Google.

Ubiquity reviews and comparisons

While there currently don’t appear to be any reviews for Ubiquity, the firm would be comparable to other midsize BPO providers in the United States, meeting global demand and other firms located in Europe, Asia, and South and Central America.

Ubiquity’s contact information

Ubiquity’s main headquarters is located in:

1140 Avenue of the Americas, 1601, 10036, New York, New York

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1 855 338 2789.


Ubiquity news, podcast & articles

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Ubiquity videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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