View all BPO Companies

Ubiquity

About

Ubiquity’s Relationship-based Outsourcing pioneers next-gen CX for disruptors and innovators, driving customer satisfaction up, costs to serve down and increasing customer lifetime value. Ubiquity offers live customer experience management services, IVR technology and optimization, fraud investigation, ID verification, and dispute and chargeback management. Headquartered in New York City, the company has delivery locations on four continents.

Headquarters

-

Public or Private

Private

Seats or staff

1,001-5,000

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Alexa ranking

4,848,391

Domain Authority

28

Site traffic

-

OA ranking

-

Glassdoor rating

3.4

CrunchBase ranking

-

Details

Executive

NA, NA

Year Founded

2012

Countries of Fulfillment

-

Sectors

-

Contact information
Social media

About Ubiquity: Review and comparison

Ubiquity is a cutting-edge, next-generation call center and Business Process Outsourcing (BPO) services provider based in New York City, New York. The firm has been providing data-driven, relationship-focused outsourcing solutions to a global market since 2012.

With its base in New York City, Ubiquity has established a presence in Europe, Central America, South America, and the Philippines in less than a decade. The company currently employs 1,001-5,000 staff members, and they have a Glassdoor rating of 3.4.

Ubiquity Outsourcing

Ubiquity has the vision to rethink BPO services by focusing on relationships and teamwork first as a way to improve customer experience, increase team member retention, and build KPI and revenue. The firm supports innovative challenger brands, helping them increase revenue and scale up using various customizable outsourcing services.

They offer services in the field of financial technologies, healthcare, and retail, and e-commerce. Ubiquity takes pride in working with industry disruptors seeking ways to reach their niche clientele. They work with large companies seeking efficiency and affordability and young brands seeking to collaborate on new AI-based customer service ideas.

Ubiquity’s BPO services and pricings

This company is a community-centric outsourcing provider offering the following services:

  • Back office data collection and management
  • Banking operations support
  • Business transformation consulting
  • Customer experience coaching
  • Recruitment process outsourcing
  • Technology support customer service
  • Work-from-home solutions

Ubiquity provides businesses with live customer service support, state-of-the-art AI-based call center technology, top-notch security services, and hands-on guidance through fraud mitigation and financial disputes.

Ubiquity’s pricing

The firm doesn’t disclose pricing information, but you can contact them for a quote in a few different ways. Use the contact form on their website, email them at [email protected], or call +1-855-338-2789.

How Ubiquity outshines its competition

As a BPO, Ubiquity takes pride in its vision as “customer service outsourcing experts.” Their “customer experience-first methodology” works strategically as a way to turn customer satisfaction and retention, as well as team member satisfaction and retention, into long-term growth.

Key executives

Matt Nyren (CEO and President)

Matt Nyren has been the Chief Executive Officer since 2017. He founded the firm in 2012 and has held the title of President since then. Matt has been working in the BPO industry since college, where he started as a call center agent.

Sagar Rajgopal (COO)

Sagar Rajgopal has been the Chief Operations Officer since 2018. Before this, he functioned as the company’s Senior Vice President of Global Operations and is recognized as a founding member.

Ron Fetzer (CFO)

Ron Fetzer has been the Chief Financial Officer since 2015. Before that, he worked for five years as a CPA for several companies, including Ubiquity,

Franz Schwarzinger (CIO)

Franz Schwarzinger has been the Chief Intelligence Officer since 2012 and is recognized as a founding member. Before this, he ran the Managed Services Technology department of Google.

Ubiquity reviews and comparisons

While there currently don’t appear to be any reviews for Ubiquity, the firm would be comparable to other midsize BPO providers in the United States, meeting global demand and other firms located in Europe, Asia, and South and Central America.

Ubiquity’s contact information

Ubiquity’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1 855 338 2789.

References

https://www.glassdoor.com/Overview/Working-at-Ubiquity-EI_IE1351338.11,19.htm

https://www.crunchbase.com/organization/ubiquity-global-services

Ubiquity news, podcast & articles

No news, podcast & articles available for this BPO

Ubiquity videos & images

No videos & images available for this BPO

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

Contact Company

This contact feature is reserved for client and partner inquiries only. Submissions by vendors or job seekers are not connected.