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Transcom

About

Transcom was created back in 1995 by Kinnevik, led by the visionary Jan Stenbeck. Since its inception, it has experienced sustained growth and expanded into different geographies.

Transcom is a global customer experience specialist which provides customer service, sales, technical support, and collections services through their network of contact centers and work from home agents.

Transcom sees that a company’s customers are the lifeline of their businesses which is why it aims to deliver superb customer experience. Transcom has 29,000 customer experience specialists located at 50 contact centers spread across 20 countries.

Why Transcom?

  1. Customer Experience – Transcom is focused on customer experience.
  2. Sales-driven approach – clients call on them to help drive growth and sales.
  3. Cost Efficient – Transcom offers cost efficient services.

 

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About Transcom: Review and comparison

Transcom is a global customer experience specialist. It provides active support to the digital agenda of each client, using innovation and creativity across an extensive network of contact centers and agents working from home.

Multiple investors hold this privately-owned company. The majority owner is Altor Fund IV, a family of private equity funds that works to develop medium-sized companies.

Transcom Outsourcing

This outsourcing and offshoring organization has its headquarters in Stockholm, Sweden. With 28,000 customer experience specialists spread out over 60 contact centers in 25 countries, Transcom can deliver services in various languages across a variety of industries.

Transcom’s BPO services and pricings

Transcom aims to combine core services with leading digital capabilities and tools. Through this method, they build loyalty with a reliable talent base. This allows them to quickly access employees needed to meet client requests. The many services they provide include: 

  • Business Process Outsourcing
  • Customer Acquisition 
  • Customer Retention
  • Customer Care
  • Technical Support
  • Credit Collection
  • Debt Purchase
  • Back Office Services
  • Legal Services
  • Market Research
  • Translation
  • Interpretation

Transcom is a global network of experts. They desire to provide their clients freedom and immediate results. With a world-class delivery mode, each service ensures customer satisfaction. 

Their employees are highly-trained customer service representatives with a client-focused approach that ensures to meet the needs of their clients. As outsourcing providers, they are 100% committed to the success of their clients.

Transcom’s pricing

Transcom provides each customer with outstanding service at a great price. The company offers its clients sustainable assistance throughout the partnership experience. For example, their virtual agents can save clients up to 20% on customer service costs. 

Similarly, their robotic process automation increases the quality for their clients and operates about 20 times faster than a human worker.

How Transcom outshines its competition

Transcom promotes a team of passionate, talented individuals backed up by a network of intelligent technology. They boast an enthusiastic workforce committed to the highest level of performance to retain clients and deliver satisfactory services.

With an eye toward social responsibility, Transcom has integrated sustainability into its day-to-day operations.

Key executives

A few key individuals operate Transcom. They make sure the business runs smoothly and with few complications.

Jonas Dahlberg (President and CEO)

Dahlberg joined the team in 2019. He brought with him years of experience in business development.

Snejana Koleva (Chief Financial Officer)

Koleva joined Transcom in 2020. Her experience ranged from financial director positions to business development manager roles. 

Eva Wikmark Walin (Chief People Officer)

Walin is the company’s Chief People Officer. She has extensive experience working in talent management and human resources. 

Stefan Berg (Chief Technology Officer)

Berg came on board in 2018. His background in computer science and software engineering has made him a valuable asset to the team. 

Transcom reviews and comparisons

Transcom is a global customer experience specialist dedicated to making life simpler for its clients by creating smarter solutions for real problems. Their mission is to be the voice of their client and create a partnership designed for mutual success.

Transcom’s contact information

Transcom’s main headquarters is located in:

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Further, you may virtually reach out the company through the following contact information:

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References

https://www.glassdoor.com/Overview/Working-at-Transcom-WorldWide-EI_IE30914.11,29.htm

https://www.crunchbase.com/organization/transcom-worldwide

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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