Dolphin Teleservices

We are a young organization started by seasoned professionals from the BPO and Financial Services industry, getting together with an ambitious goal of being a leading reliable outsourcing business partner offering end-to-end solutions, focusing on high-quality customer experience, and achieving superior business results for our esteemed clients and their valued customers.

We are young, ambitious, agile, and highly cost-efficient. We can tailor our process, services and operating model based on the client’s needs and ensure a seamless transition of off-shoring business activities with minimal client service disruptions. We also remain sensitive to our client’s softer skill requirements including language accent, culture, and social behaviors aspiring to offer a ‘wow’ experience and creating customer loyalty.

We are currently based in Makati, Manila, Philippines but have global ambitions. We have strategic partners across the globe offering 24/7, multi-language capabilities to cater to our clients with a global presence.

What Dolphin Teleservices offers its clients

Large BPOs are generally selective and do not offer the full service attention to small and medium enterprises. We are committed to high service delivery standards to all our clients.

We believe happy employees offer superior service. We focus on employee well being including a vibrant office infrastructure and HR policies to be a preferred choice of employer.

We are committed to understanding the drive of establishing clients’ successful business ventures. Through us, we support all the customer interactions and backend processes and you can remain focused on your core business and leaves the rest to us.

We are a young, agile, one-stop solution for all your outsourcing needs. Our services can cater to end-to-end customer life cycle management support with state-of-the-art infrastructure and human capital.

OUR SERVICES:

1. Customer Service and Support
2. Sales Support
3. Email and Live Chat Support
4. Social Media Management & Digital Marketing
5. Outsource Data Management
6. Account Receivables
7. Back Office Admin Support
8. Human Resource Outsourcing

How Dolphin Teleservices outshines the competition

Our OPERATING PRINCIPLES.

1. Customer Satisfaction - We always want to help you exceed your customer expectations by giving the best customer experience through providing above-standard support and assistance to your brand, product, and services.

2. Value Creation - We can deliver cost efficiencies without compromising on quality and deliverables. We promote innovation and create efficiencies in all our operations and services to better serve you. With us, you can save costs, time, and effort.

3. Employee Focus - Employee health and well-being are our top priorities. We conduct regular engagement and programs to promote staff health and wellness. We also endeavour providing attractive compensation, benefits to attract top talent.

4. Trusted Partnership - We will always protect our clients’ businesses and assets. We build and keep incredible trust and loyalty to our stakeholders to keep their confidence

Dolphin Teleservices company structure

We are a startup BPO with 1 (One) office location in Manila, Philippines. The promoter has a over 25 years experience in financial services and managing large complex portfolios and projects in multiple geographical location. At the moment, the company has a small team on the ground but has the bandwidth and capabilities to grow rapidly based on the based clients / market needs.