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Metro Medical

0.0/5 • Glassdoor rating


Metro Medical was founded to provide medical professionals a professional healthcare answering service specifically to address their unique requirements. Every major decision in the company, from the choice of our call center layout and which quality headsets we use, to the proprietary call handling platform we’ve engineered and our ability to customize each account is done with purpose. We have created ideal medial answering solutions that have been refined and improved upon over the last 30 years.



Public or Private


Seats or staff



$500,000 - $1 mil.





Doreen Spears, Assistant Director

Year Founded


Countries of fulfillment




Contact information


About Metro Medical: Review and comparison

Whether you are a private facility, group practice, or part of a large hospital, MetroMedical Answering Services wants to help you be as prepared and informed as possible. The staff at MetroMedical Answering Services train to meet the needs of medical professionals that call looking for answers or assistance. MetroMedical Answering Services is a fully HIPAA compliant answering service and prioritizes keeping client and vendor information safe and private.

Metro Medical Outsourcing

MetroMedical Answering Services is a unique call center company because they prioritize the needs of their medical professional clients to meet all their needs. They pride themselves on treating every account as a person and not just a number. They strive to build meaningful relationships with their clients, so they know they are being well taken care of. 

The firm offers more than just a friendly voice at the end of the line; they use the latest technology, in-house training and quality control programs, good vendor relationships, depth of management, and financial stability to help you be successful.

Metro Medical’s BPO services and pricings

MetroMedical Answering Services offer a variety of services, both automated and operated. Their full list of services is below:

  • Operator Services
    • 24/7 Answering Service
    • Message Dispatch
    • Multilingual Service
  • Automated Services
    • Voice Mailbox with or without Telephone Number Rental
    • Automated Call Screening
    • Fax or Email Delivery
  • Other Services
    • Appointment Scheduling and Confirmation
    • Conference Calling
    • Disaster Back-Up
    • Pager Rental

MetroMedical Answering Services’ pricing

MetroMedical Answering Services has very competitive prices. Other call service centers offer either a low volume or a high volume pricing tier and nothing in between. But MetroMedical Answering Services is different. They offer four different pricing packages: Cure, Antidote, Remedy, Elective.

Cure: $43/month

Antidote: $164/month

Remedy: $274/month

Elective: A customized plan for higher volume clients.

MetroMedical pricing is flexible, and they aim to offer their customers as many options as possible.

How Metro Medical outshines its competition

MetroMedical Answering Services aims to create the ideal medical answering solutions for medical professionals. Medical professionals and professional healthcare workers have unique needs, and the MetroMedical Answering Services prioritize their requirements. They have engineered their company to be the best medical answering service and pride themselves on these features:

  • Optimized call center layout
  • High-quality headsets
  • Proprietary call handling platform
  • Customized business accounts

For the last 30 years, MetroMedical Answering Services has been working toward being the best medical answering service for professionals to call when they need something. The features listed above are the fruition of their hard work. 

Key executives

Doreen Spears (Assistant Director)

Doreen Spears is the Assistant Director at MetroMedical Answering Services and has been for the past few years. Doreen is the decision-maker at the company and the manager of the call representatives.

Metro Medical reviews and comparisons

This calling service located in Chelmsford, Massachusetts is one of the best options for medical professionals seeking a reliant call center service. They understand the sensitive nature that comes with medical questions and health concerns, and clients know they can trust them with this delicate information. 


Metro Medical’s contact information

Metro Medical’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

LinkedIn N/A
Facebook N/A

In addition, you may email them at [email protected] or call 844-798-1025.

Metro Medical news, podcast & articles

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Metro Medical videos & images

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Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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