28, Shivaji Marg, Najafgarh Road, Moti Nagar, 110015, Delhi, New Delhi
$25 mil. - $50 mil.
Madhav Garg, Senior Vice President - Technology
About JindalX: Review and comparison
JindalX is an outsourcing company that delivers exceptional customer experience solutions in multiple indigenous and foreign languages for businesses worldwide.
This outsourcing firm is part of the 30 billion OP Jindal Group and is committed to helping its partners and people achieve exponential outcomes.
JindalX has a presence in seven locations across India and the US, serving over 100 clients, including Fortune 500 companies, across different industries such as:
- Financial services
- Real money gaming
JindalX started its journey in 1999 as the OP Jindal Group’s internal excellence and innovation cell. Within two years, it emerged as an independent profit center, serving its first US-based Fortune 500 client, American Telecom Giant Qwest.
The company primarily focused on building personalized tech-based customer experience (CX) strategies to enhance brand awareness and engagement rates.
In the last 20 years, JindalX has partnered with major global firms, including a US-based collections agency, a prominent Indian multinational bank, and a consumer electronic goods company.
JindalX’s BPO services and pricings
JindalX offers various services to transform and enhance businesses customer experience. Its services include:
- Customer support services
- Inbound customer support
- Outbound support
- CX feedback management
- Dealer management
- Voice support
- Email support
- Chat support
- Back-office support
- BPO services
- Digital customer experience
- Revenue management
- Revenue cycle management (RCM)
For those interested in availing of JindalX’s services, they may be contacted on their website to begin with a free consultation.
How JindalX outshines its competition
JindalX is an end-to-end CX support partner, empowering businesses to modernize processes, elevate efficiency, and transform customer experiences.
Its services are built on trust, transparency, and customized solutions tailored to each client’s requirements.
The firm also emphasizes analytics and reporting for data-driven insights, quality control, data security, hiring and training success, and providing a holistic dashboard to track, manage, and improve call efficiency and SLAs.
JindalX aims to deliver exceptional customer experience strategies that help businesses optimize interactions, elevate customer satisfaction, and achieve growth and success.
Sanjiv Garg (Founder and Chief Executive Officer)
Sanjiv possesses a strong entrepreneurial spirit. His career commenced in the United States, where he worked for a nuclear consulting company.
After dedicating six highly productive years to the firm and accomplishing numerous significant milestones, he returned to India to pursue his long-held dream of establishing his own enterprise.
Despite facing setbacks with his initial venture, he used the valuable lessons learned to drive his subsequent role at Jindal SAW.
Mandavi Sharma (Chief Operating Officer)
Mandavi is the driving force behind fostering a collaborative and high-performance culture at JindalX.
She leads client engagements, oversees client teams, and brings extensive expertise in managing substantial analytics and service-oriented projects.
She believes that “people centricity” lies at the heart of JindalX’s four core values, acting as the glue that unites all the others.
Mandavi inspires her team, encouraging them to prioritize continuous learning and personal development while motivating them to strive for excellence in all their endeavors.
JindalX reviews and comparisons
JindalX boasts an impressive 4.3 out of 5 overall rating at Glassdoor, derived from a pool of more than 588 anonymous employee reviews. An impressive 90% of these employees are willing to recommend working at JindalX.
JindalX also holds a rating of 3.6 out of 5, as determined by 946 employee reviews on AmbitionBox.
JindalX’s contact information
JindalX’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call +911142094400.