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JindalX

4.3/5 • Glassdoor rating

Overview

JindalX is a global service company focused on delivering awesome customer experiences for its clients. With our focus on continuous innovation, out-of-the-box solutions, and being enablers for our customers, we find the missing ‘X’ that propels us as partners towards ‘Xponential’ growth.

What JindalX offers its clients

At JindalX, we revolutionize outsourcing with cutting-edge AI-driven solutions tailored for superior customer experiences, exponential growth, and efficient collections. Our expertise spans diverse industries like ecommerce, financial services, on-demand travel, and gaming, ensuring your business stays at the forefront of innovation and profitability. Elevate your operations with JindalX, where excellence meets technology.

How JindalX outshines the competition

At JindalX, we differentiate ourselves from the competition through a combination of innovative technology, industry expertise, and a client-centric approach. Here's a detailed explanation of how we outshine our competition:

Advanced AI-Driven Solutions: We leverage state-of-the-art artificial intelligence and machine learning technologies to deliver tailored solutions. Our AI-driven customer experience, growth, and collections strategies are designed to optimize operations and enhance customer satisfaction.

Cross-Industry Expertise: JindalX stands out by serving a diverse range of industries, including ecommerce, financial services, on-demand travel, gaming, and more. This breadth of experience allows us to bring unique insights and best practices from various sectors, offering clients a comprehensive perspective on their outsourcing needs.

Global Reach and Presence: We proudly serve companies worldwide, enabling them to tap into our global network of resources, knowledge, and talent. Our international presence ensures that clients receive services aligned with the latest global trends and best practices.

Customized Solutions: We understand that each industry and business has its own specific requirements. That's why we prioritize customization in our approach. Our solutions are meticulously tailored to address the unique challenges and opportunities that our clients face.

Focus on Customer Experience: We believe that exceptional customer experiences are paramount to business success. Our AI-driven solutions are designed to elevate the quality of interactions, creating positive, memorable experiences that lead to increased loyalty and brand advocacy.

Emphasis on Growth and Collections: JindalX is not just about customer service, but also about driving growth and optimizing collections. Our solutions are strategically aligned to help businesses expand their market presence while maintaining a healthy financial ecosystem.

Continuous Innovation and Adaptability: In a rapidly evolving technological landscape, we stay ahead of the curve. We invest in research and development to ensure our solutions incorporate the latest advancements, keeping our clients at the forefront of industry trends.

Comprehensive Support and Scalability: We offer end-to-end support, from initial consultation to implementation and ongoing optimization. Our solutions are designed to scale with your business, accommodating growth and evolving needs seamlessly.

Compliance and Security Focus: In industries like finance and ecommerce, compliance and data security are paramount. JindalX places a high priority on maintaining stringent security measures and ensuring compliance with industry regulations.

Proven Track Record: Our success stories and case studies showcase our ability to deliver tangible results for our clients. We have a 22 year track record of driving efficiency, boosting revenue, and enhancing customer satisfaction for businesses across various industries.

At JindalX, we don't just provide outsourcing services; we partner with our clients to empower their growth and success. Our commitment to excellence, combined with our technological prowess, sets us apart in the competitive landscape of outsourcing companies.

JindalX company structure

Founded in 1999, JindalX, part of the $100 billion OP Jindal Group, is a global outsourcing company delivering exceptional customer experience (CX) solutions for businesses worldwide. We embrace the power of automation, follow a data-driven approach, and harness the human potential to help our partners achieve their business goals.

Sample highlight service offering of JindalX

Omnichannel customer support at less than $1000 per FTE.

Headquarters

28, Shivaji Marg, Najafgarh Road, Moti Nagar, 110015, Delhi, New Delhi

Public or Private

private

Seats or staff

10000

Revenue

$25 mil. - $50 mil.

Industries
  • Consumer Services
  • Ecommerce
  • Education
  • Educational Businesses
  • Energy
  • Financial Services
  • Food & Beverage
  • Game Dev & Support
  • Hardware Tech/IT
  • Healthcare
  • Hospitality
  • Insurance
  • Manufacturing
  • Retail
  • Software Tech/IT
  • Transportation
  • Travel
  • Utilities

Details

Executive

Madhav Garg, Senior Vice President - Technology

Year Founded

04/09/1999

Countries of fulfillment
  • India
  • United Arab Emirates
  • United Kingdom
  • United States
Sectors
  • Customer Service
  • Full service BPO
  • Output-based
  • Seat Leasing BPO
  • Software & Application Development
  • Specialized BPO Vertical
Contact information

+911142094400

https://www.jindalx.com


About JindalX: Review and comparison

JindalX is an outsourcing company that delivers exceptional customer experience solutions in multiple indigenous and foreign languages for businesses worldwide.

This outsourcing firm is part of the 30 billion OP Jindal Group and is committed to helping its partners and people achieve exponential outcomes. 

JindalX has a presence in seven locations across India and the US, serving over 100 clients, including Fortune 500 companies, across different industries such as: 

  • Healthcare
  • Financial services
  • Insurance
  • Real money gaming
  • Edtech
  • E-commerce

JindalX Outsourcing

JindalX started its journey in 1999 as the OP Jindal Group’s internal excellence and innovation cell. Within two years, it emerged as an independent profit center, serving its first US-based Fortune 500 client, American Telecom Giant Qwest.

The company primarily focused on building personalized tech-based customer experience (CX) strategies to enhance brand awareness and engagement rates.

In the last 20 years, JindalX has partnered with major global firms, including a US-based collections agency, a prominent Indian multinational bank, and a consumer electronic goods company.

JindalX’s BPO services and pricings

JindalX offers various services to transform and enhance businesses customer experience. Its services include:

  • Customer support services
    • Inbound customer support
    • Outbound support
    • CX feedback management
    • Dealer management
    • Voice support
    • Email support
    • Chat support
    • Back-office support
  • BPO services
    • Digital customer experience
    • Revenue management 
    • Revenue cycle management (RCM)
    • Xcelerators

JindalX pricing

For those interested in availing of JindalX’s services, they may be contacted on their website to begin with a free consultation.

How JindalX outshines its competition

JindalX is an end-to-end CX support partner, empowering businesses to modernize processes, elevate efficiency, and transform customer experiences. 

Its services are built on trust, transparency, and customized solutions tailored to each client’s requirements. 

The firm also emphasizes analytics and reporting for data-driven insights, quality control, data security, hiring and training success, and providing a holistic dashboard to track, manage, and improve call efficiency and SLAs.

JindalX aims to deliver exceptional customer experience strategies that help businesses optimize interactions, elevate customer satisfaction, and achieve growth and success.

Key executives

Sanjiv Garg (Founder and Chief Executive Officer)

Sanjiv possesses a strong entrepreneurial spirit. His career commenced in the United States, where he worked for a nuclear consulting company. 

After dedicating six highly productive years to the firm and accomplishing numerous significant milestones, he returned to India to pursue his long-held dream of establishing his own enterprise. 

Despite facing setbacks with his initial venture, he used the valuable lessons learned to drive his subsequent role at Jindal SAW. 

Mandavi Sharma (Chief Operating Officer)

Mandavi is the driving force behind fostering a collaborative and high-performance culture at JindalX. 

She leads client engagements, oversees client teams, and brings extensive expertise in managing substantial analytics and service-oriented projects. 

She believes that “people centricity” lies at the heart of JindalX’s four core values, acting as the glue that unites all the others. 

Mandavi inspires her team, encouraging them to prioritize continuous learning and personal development while motivating them to strive for excellence in all their endeavors.

JindalX reviews and comparisons

JindalX boasts an impressive 4.3 out of 5 overall rating at Glassdoor, derived from a pool of more than 588 anonymous employee reviews. An impressive 90% of these employees are willing to recommend working at JindalX.

JindalX also holds a rating of 3.6 out of 5, as determined by 946 employee reviews on AmbitionBox.

JindalX’s contact information

JindalX’s main headquarters is located in:

28, Shivaji Marg, Najafgarh Road, Moti Nagar, 110015, Delhi, New Delhi

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call +911142094400.

JindalX news, podcast & articles

JindalX videos & images

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