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BPO Centers

3.4/5 • Glassdoor rating


BPO Centers is a nearshore outsourcing company with highly-trained agents in Mexico. We focus on providing hard-working and bilingual agents who can accomplish a variety of business tasks. Our team members are experienced in Customer Service / Tech Support, Appointment-Setting, Back-Office Work, and many other Specialty Services for high-growth and established firms. Each BPO agent is experienced in talking/chatting/texting with your clients, your staff, and/or third-party vendors.

What BPO Centers offers its clients

BPO Centers embodies real results for high-performing brands. You will benefit from the geographical proximity to our headquarters in Los Angeles with facilities in four cities in Mexico. Customers are thrilled when they speak and chat comfortably with agents who are culturally similar, fully bilingual, and truly care about helping them out. BPO Centers uses cutting-edge technology and extensive training to deliver deep customer interactions. It is easy to scale with us, and our pricing model can significantly reduce your total cost to serve.

How BPO Centers outshines the competition

Things to consider:
- Geography: We are located in multiple time zones.
- Agents: Our versatile teams have perfect English and Spanish.
- Costs to serve: Reduce your total costs with no long-term contracts.
- Scalability: Highly-trained pool of agents ready to join your team.

BPO Centers company structure

BPO Centers is a nearshore outsourcing company based out of California with facilities throughout Mexico. We started BPO Centers with an aligned mission to bring great jobs and a better life to the people of Mexico, all while providing the highest quality customer support to brands that rely on outstanding customer experiences for their growth.

Sample highlight service offering of BPO Centers

BIG IDEA: Outsourcing with BPO Centers significantly reduces total costs and increases customer satisfaction scores across the board.

Offer: Ability to hire and retain a team of highly-trained customer service agents quickly and more efficiently than in-house employees.

Unique Point: Even though our agents cost less than US-based agents, they are usually better trained, more effective in customer service, and have little to no accents - your customers will feel like they're talking to incredible US-based agents.

Best deal: We will meet your KPI's, guaranteed.


10999 Riverside Dr, #206, 91602, North Hollywood, California

Public or Private


Seats or staff



$10 mil. - $25 mil.

  • Construction Renovation
  • Consumer Services
  • Ecommerce
  • Energy
  • Entertainment
  • Financial Services
  • Food & Beverage
  • Healthcare
  • Others
  • Recruiting Staffing
  • Retail
  • Telecoms
  • Transportation
  • Travel



Darren Mitchell

Year Founded


Countries of fulfillment
  • Mexico
  • Admin Support
  • Customer Service
  • Full service BPO
  • Output-based
  • Outsourcing Consultancy
  • Specialized BPO Vertical
Contact information


About BPO Centers: Review and comparison

BPO Centers is a private company that offers nearshore outsourcing services to businesses. It has its headquarters in North Hollywood, California, with more facilities based in four different cities in Mexico. It was founded on January 1, 2017. 

The company provides high-quality customer service, back-office support, and data entry services. The team has extensive experience in various industries, allowing them to help companies of all sizes.

BPO Centers has a revenue record of more than $10 million, with 500 employees and customers across Mexico. The company has a strong training team, which is constantly updated to ensure that the services are of the highest quality. 

BPO Centers Outsourcing

The company’s outsourcing services are tailored to meet the needs of different types of companies. It works within its mission to create immense jobs and a better life for individuals in Mexico.

BPO centers team is focused on creating a deep relationship with the customer, understanding their needs, and delivering services promptly.

BPO Centers’s BPO services and pricings

With its strong team and experience, BPO Centers offers a wide range of services at competitive prices. Here are the different services offered by BPO Centers:

  • Customer Support – The services include email, live chat, and voice support.
  • Inbound/Outbound sales – The services include lead generation and live transfer, contact list building and maintenance, email and social media campaigns, and customizable sales solutions.
  • Back office support – The services include virtual assistant and document indexing and archiving.
  • Specialty services – The services include photo retouching, graphic design, and social media management.
  • CX Consultation
  • Crypto customer service
  • Blockchain customer service
  • Business process outsourcing

Depending on the business requirements, the company can also offer customizable services and pricing.

BPO Centers pricing

The services provided by BPO Centers have different pricing options that fit a customer’s individual needs. It also offers a range of packages that include different features and services depending on the size and scope of the project. Customers can choose from monthly, quarterly, or yearly plans.

How BPO Centers outshines its competition

BPO Centers promises 100% customer satisfaction, 92% first-time resolutions, and 90% calls answered within 20 seconds, making it a reliable option for businesses that value quality services.

Here are some of the key assets that help BPO Centers outshine its competition:

  • Highly skilled and experienced staff equipped with the latest technology.
  • Availability in multiple time zones, allowing for faster resolutions.
  • Strong social media presence on platforms such as LinkedIn, Twitter, and Facebook.

If you don’t want to break the bank for outsourcing and want superior customer service, then BPO Centers is the ultimate choice.

Key executives

  • Darren Mitchell (Chief Marketing Officer)
    Darren Mitchell has been the Chief Marketing Officer at BPO Centers since September 2017. She has extensive experience in customer service, marketing strategy, and digital transformation initiatives.
  • Brandon Souza (Director of Client Services)
    Brandon Souza has been the director of client services since August 2021. He is an experienced professional in the customer service field and brings valuable insights to the organization. 


BPO Centers reviews and comparisons

BPO Centers is a strong contender in the customer service outsourcing industry. It has a consistent track record of providing superior services at competitive prices. The company has an overall Glassdoor rating of 5.0, a site traffic rating of 696, a domain authority of 8, and a CrunchBase rating of 390,653.

BPO Centers’s contact information

BPO Centers’s main headquarters is located in:

10999 Riverside Dr, #206, 91602, North Hollywood, California

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 818-821-3268.

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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