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BPO Centers

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About

BPO Centers is a nearshore outsourcing company with highly-trained agents in Mexico. We focus on providing hard-working and bilingual agents who can accomplish a variety of business tasks. Our team members are experienced in Customer Service / Tech Support, Appointment-Setting, Back-Office Work, and many other Specialty Services for high-growth and established firms. Each BPO agent is experienced in talking/chatting/texting with your clients, your staff, and/or third-party vendors.

What BPO Centers offers its clients

BPO Centers embodies real results for high-performing brands. You will benefit from the geographical proximity to our headquarters in Los Angeles with facilities in four cities in Mexico. Customers are thrilled when they speak and chat comfortably with agents who are culturally similar, fully bilingual, and truly care about helping them out. BPO Centers uses cutting-edge technology and extensive training to deliver deep customer interactions. It is easy to scale with us, and our pricing model can significantly reduce your total cost to serve.

How BPO Centers outshines the competition

Things to consider:
- Geography: We are located in multiple time zones.
- Agents: Our versatile teams have perfect English and Spanish.
- Costs to serve: Reduce your total costs with no long-term contracts.
- Scalability: Highly-trained pool of agents ready to join your team.

BPO Centers company structure

BPO Centers is a nearshore outsourcing company based out of California with facilities throughout Mexico. We started BPO Centers with an aligned mission to bring great jobs and a better life to the people of Mexico, all while providing the highest quality customer support to brands that rely on outstanding customer experiences for their growth.

Sample highlight service offering of BPO Centers

BIG IDEA: Outsourcing with BPO Centers significantly reduces total costs and increases customer satisfaction scores across the board.

Offer: Ability to hire and retain a team of highly-trained customer service agents quickly and more efficiently than in-house employees.

Unique Point: Even though our agents cost less than US-based agents, they are usually better trained, more effective in customer service, and have little to no accents - your customers will feel like they're talking to incredible US-based agents.

Best deal: We will meet your KPI's, guaranteed.

Headquarters

10999 Riverside Dr, #206, 91602, North Hollywood, California

Public or Private

private

Seats or staff

500

Revenue

$10MM+

Industries
  • Construction Renovation
  • Consumer Services
  • Ecommerce
  • Energy
  • Entertainment
  • Financial Services
  • Food & Beverage
  • Healthcare
  • Others
  • Recruiting Staffing
  • Retail
  • Telecoms
  • Transportation
  • Travel

Highlights

Domain Authority

8

Site traffic

696

OA ranking

-

Glassdoor rating

5.0

CrunchBase ranking

390,653

Details

Executive

Darren Mitchell

Year Founded

01/01/2017

Countries of fulfillment
  • Mexico
Sectors
  • Admin Support
  • Customer Service
  • Full service BPO
  • Output-based
  • Outsourcing Consultancy
  • Specialized BPO Vertical
Contact information

818-968-2908

https://bpocenters.com

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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