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IT and Business Process Association of the Philippines (IBPAP)
The IT and Business Process Association of the Philippines (IBPAP) is the primary trade body and advocacy group of the Philippines' agile, dynamic, and resilient IT and Business Process Management (IT-BPM) sector. The association has over 300 members and six partner associations.
Read more: About IBPAP
Insurance Support Services International Corporation (ISSI Corp) is a specialized business process solutions company that strives to provide the global insurance industry with strong support, stability and long-term peace of mind. Founded in 2010, ISSI Corp is a Manila-based company with over a decade of experience in supporting insurers with Contact Center Solutions, Back-office Support and Sales & Marketing. Among our core strengths and capabilities are our adaptability and network, which allow us to perform classical outsourcing services that could evolve into joint ventures. Our BPO operations serve US insurers (700+ FTEs) and US and Australian pet health insurers through our joint venture PetSure Services Inc. (450 FTEs).
We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ team members and 60 languages, means we can deliver flexible solutions that leverage our unique expertise in cultural nuance – essential for true excellence in CX.
Outsourcing specialist Inspiro is a BPO/contact center pioneer with more than 20 years' experience serving some of the world’s best-known companies across various industries including media, telecommunications, travel and hospitality, financial services, utilities, healthcare, retail, and e-commerce. Inspiro has 14,000 customer champions across 12 sites in the Philippines, the U.S., and Nicaragua. The company has access to a network covering 38,000 customer service champions across 51 sites in three continents through its parent entity, Relia, Inc. of Japan, a member of global conglomerate Mitsui Group. For more information, visit www.inspiro.com.
DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We are DXC.
TELUS International designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions and capabilities span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation and intelligent automation, and omnichannel CX solutions that include content moderation, trust and safety solutions, and other managed solutions. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.
At SLK Global Solutions we focus on delivering comprehensive products and solutions driven by technology for the Mortgage, Title Insurance, Banking, Cards & Payments, and Insurance. Backed by a team of 5000+ experienced professional, we have established our footprint in USA, Philippines and India. SLK Global is part of SLK Group, a leading provider of business solutions and software services. Our domain expertise of 20+ years, has enabled us to implement solutions quickly by using our ready‐to‐deploy high‐tech products as well as develop customized solutions. It is our endeavor to partner with our clients and empower them to disrupt the industry with leading edge products and solutions.
Headquartered in the US, Nearsol was born into telecommunications as a captive Real Estate operation in 2006 where we rapidly obtained the knowledge and understanding of the customer service industry, evolving into a thriving Outsourcing & Implementation solutions provider. Nearsol understands the importance of loyalty and dedication in the development of a business and guarantees dependability to deliver optimal results. We have created lasting relationships with our partners by providing unmatched service and gaining a strong presence in the most desirable regions for the BPO Industry: LATAM, Caribbean, and Asia-Pacific, winning numerous awards for quality and service.
GlowTouch is privately held and is certified as a WBENC Women’s Business Enterprise (WBE) and an NMSDC Minority Business Enterprise (MBE), founded in 2002. We specialize in providing personalized omnichannel contact center, back office processing, and technology outsourcing solutions to clients worldwide. Our commitment to operational excellence and high-touch engagement has earned us recognition from esteemed organizations such as Everest Group, the International Association of Outsourcing Professionals (IAOP), and a six-time inclusion on the Inc. 5000 list. Our headquarters is located in Louisville, KY. We have a global presence with onshore contact centers in Louisville, Miami, FL, and San Antonio, TX, a nearshore center in Santo Domingo, Dominican Republic, and offshore locations in Mangalore, Bangalore, Mysore, India, and Manila, Philippines. For more information about GlowTouch, please visit our website at www.GlowTouch.com.
transcosmos’ business is uniting people and technology to provide exceptional customer experiences. Our US operations were established to both build on the rich customer experience history of our Japanese parent company in Tokyo and implement new and innovative technologies into our global platform. This combination of historical success and innovation is driven by our unerring focus on client, customer, and employee satisfaction.
Probe CX is a tech-powered, global customer experience organisation, that combines human intelligence with technological wizardry to unleash business potential. With a dedicated team of 18,000-plus staff across five countries, we leverage a comprehensive suite of capabilities to deliver scalable digital transformations. Probe CX is for restless organisations that want to raise the bar. Who want to do it better.
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EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration – and we’ve been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that’s unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth.
Outsource Access helps entrepreneurial businesses realize their potential and is the only firm in the outsourcing industry to win the Inc Magazine “Best in Business” award for rapid growth while making an impact on society. Created by a US entrepreneur frustrated by the shortcomings of other outsourcing firms, OA is an offshore fully-managed virtual assistant and outsourcing services provider in the Philippines with over 450 employees expanding to 600+ by the end of 2022. The majority of our growth has been driven by referral of existing Clients due to our commitment to quality. As a customized solution serving hundreds of Clients in over 50 industries, Outsource Access offers reliable, affordable support in operations, marketing, finances, sales, customer service, HR, and executive support. Our signature vetting and assessment process ensures an outstanding fit between Clients and our virtual staff for a long-term, sustainable experience. Outsource Access is redefining how businesses scale with cost-effective, comprehensive and reliable service. Our Founder and CEO Brad Stevens, resides in Atlanta, GA for our USA headquarters and our Philippines offices are in Cagayan de Oro City, Philippines Our core values include gratitude, relationship-driven, an ever long quest for improvement, attention to detail, and thoughtful communication.
At OP360, simplicity is golden. It’s always been, and will always be, about delivering for our customers. To do this well, we invest in talented, hardworking, and passionate folks all across the planet who care a whole lot about getting the job done. But we don’t stop there. We also put a lot of stock in our culture; not so that we can print it on some cheesy plaque in reception, but because it’s a strategic and competitive advantage to be amongst the most dynamic, engaging and high-performing organizations in our market. A transformative culture, however, does not happen by default. Such requires work and continual iteration. We lean heavily on our entrepreneurial DNA by recognizing resourcefulness, speed, and innovative problem solving. We are a meritocracy at heart and celebrate achievement with upside and growth for deserving team members. And while we work really hard, we have fun, too! We let loose at our legendary parties! We also enjoy our active philanthropy and paid time-off to give back to the communities where we work.
Everise offers enterprises the solutions and technology they need to rapidly scale their brands across markets, and to evolve their offering through the product or service lifecycle. Some of the world’s most loved brands have products and services that are tested, protected, supported and sold by Everise. Our cutting-edge technology, diverse talent, entrepreneurial spirit and innovative solutions ensure we continually evolve to build fresh customer and product experiences for our people and partners. Strategic Locations Everise is strategically located in the rare sweet spots of low labor costs and high political and infrastructural stability, including the U.S., Guatemala, Ireland, Philippines, Malaysia, Singapore and Japan This enables a combination of domestic, near-shore and off- shore resources that ensure our partners settle into the kind of outsourcing mix that keeps CSATs high and expenses low – often 65% less than the cost of in-house CX teams and 10-20% compared to other vendors. High-Performing Champions In addition to geographic diversity, we’ve spent ten years cultivating a people-first culture, allowing us to retain top talent year-round, thus keeping attrition low – often less than 4%. The resulting impact on agent effectiveness and customer satisfaction is enormous. We're proud of our 11,000 champions from 66 nationalities speaking up to 32 languages through our digital collaboration and intelligence platforms.
DynaQuest is an award-winning Philippines-based IT & Blockchain solutions provider that deliver specialized offshore solutions for insurance, banking and healthcare sectors, with innovative solutions for emerging platforms that enable Blockchain and digital currency. Our specialized solutions scale with the frontier of disruptive technology in order to support business innovation.
Infosys BPM Ltd., the business process management (BPM) subsidiary of Infosys Ltd. (NYSE: INFY), was established in April 2002. We offer integrated end-to-end transformative BPM services, and have journeyed through the table-stakes of effectiveness and efficiency with an ever-increasing focus on enhancing stakeholder experience and empathy. Infosys BPM operates in India, Poland, the Czech Republic, the Netherlands, Ireland, United Kingdom, Germany, Brazil, Mexico, Costa Rica, the United States.
Canon (formerly known as Converga Asia, Inc.) is a company specializing in comprehensive information logistics, business process outsourcing (BPO), cost saving solutions, software as a service (SaaS) and strategy. Canon started operations back in 1994 and was named Outsource Australia (OSA). At the time of its inception, it was known for offering innovative services in outsourcing mail, reprographics, records management and logistics. Gradually, OSA developed into “Canon” owing to the rising demand for smart information management solutions. It gained expertise in business process outsourcing and focused on conversion of paper documents into digital records. It was in 2008 that OSA’s name was finally changed to Canon. Canon focuses on providing sustainability, cost-efficiency and innovation so that clients can enjoy increased flexibility, financial rewards and operational efficiency. Some of the key services offered by Canon include: 1. Staffing Solutions: The staffing solutions offered by Canonhelp businesses create their personal offshore tam or use Canon’s skilled resource pool. 2. Document Services: The document services offered by Canon provide a simple yet innovative way of transforming a business’ physical documents into secure electronic records. 3. Financial Services: The automated paperless financial solutions offered by Canon provide simple and inexpensive means of managing accounts, purchasing, sales orders and expenses.
Fast-growth, middle market companies rely on Origo for support in accelerating their growth, exceeding service levels, and reducing overhead. We give our partners the people, processes, technology, and data they need to scale their operations so executives can instead focus on growing the business and grabbing market share faster. With over 1,000,000+ transactions processed every year for multiple sectors including field services, SaaS, healthcare, legal and more, Origo innovates and unlocks operational improvements in a business, going way beyond what a typical BPO will offer.
Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. They work with both government and commercial customers in assisting to deliver quality services to the people they serve. Manages interactions with patients and the insured for a significant portion of the U.S. healthcare industry. They are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world. Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning – Conduent manages and modernizes these interactions to create value for both our clients and their constituents.
DBOS is an Australian-owned and managed, fast-growing offshore staffing company based in Manila, Philippines that provides world-class, personalised and affordable outsourcing services to businesses of any scale, specialising in assisting the SME market and broad range of expertise across most industries. We claim a client retention rate of 94% and 95% for key team members. Guided by our core values: Excellence, Ingenuity, Integrity, and Heart, DBOS is committed to delivering outsourcing solutions by matching you with highly-skilled, qualified and reliable Filipino professionals your business needs to meet your KPIs and required ROIs at a reasonable cost without lock-in contract and long term commitment.
Hello! We are iQor For our clients, customers, employees, and communities where we work and live, iQor creates meaningful connections by employing people with heart and technology with purpose. Our partners entrust us with their most precious relationships and look for us to share the same passion and enthusiasm for the brand as they do. This is the best part of our job. While we have our own culture and identity, we welcome our partners' cultures into our lives and share the same experiences to ensure the promise and quality they have come to expect from iQor are present within each interaction. At iQor, our culture starts with making people smile. Nurturing: We are focused on the employee experience and provide our team members a path forward to help them achieve their dreams. Our Virtual iQor University provides team members access to help them learn and grow. Formal and rigorous programs like our Scholars program offer a challenging and rewarding path to management. We work hard to provide each team member the right mentorship and support structure to guide and support them on their journey. Motivating: We know that employees are investing their time with us. We take this to heart and ensure that we create the right environment and tools to help energize and motivate our amazing employees. We built iQor Recognize to provide a virtual platform to recognize accomplishments but never miss a milestone and say thank you. Transparent: Every corner of iQor is focused on you. One of the more unique aspects of iQor is a real-time performance dashboard that each senior leadership team member has on desktop and mobile. No matter where they are, they can drill down into programs and see what is happening. Visibility into the business is not a secret. Our leadership team makes it a point of staying connected to you. We are open, honest, celebrate our successes, and address opportunities head-on, together as one team. Curious: A large number of our employees were born with a phone, app, or in the cloud. Times have changed, and so have we. Our focus is on keeping you ahead of what is next. Our digital CX services deliver amazing employee and customer experiences, discover new ways to enhance the customer journey and deliver on customer preferences for how they choose to interact and support your brand. Partners find our inquisitive nature helpful and thought-provoking in pursuit of their business goals.