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transcosmos inc.

3.2/5 • Glassdoor rating


transcosmos’ business is uniting people and technology to provide exceptional customer experiences. Our US operations were established to both build on the rich customer experience history of our Japanese parent company in Tokyo and implement new and innovative technologies into our global platform. This combination of historical success and innovation is driven by our unerring focus on client, customer, and employee satisfaction.


Sunshine 60 Bldg. 3-1-1, Higashi-Ikebukuro, Toshima-ku, Tokyo 170-6016 Japan, Tokyo

Public or Private


Seats or staff



$1 bil. - $5 bil.






Year Founded


Countries of fulfillment


  • Full service BPO
Contact information


About transcosmos inc.: Review and comparison

Transcosmos is a Japan-based innovative call center solutions and Business Process Outsourcing (BPO) services provider. Started in 1985, Transcosmos aims to create a “one-stop next-generation outsourcing services.” They have proven commitment to this cause by efficiently providing an impressive list of services that is currently unmatched by any other BPO.

Transcosmos covers over 31 countries and supports 23 languages. This capacity has earned it over 800 clients worldwide and numerous awards—the most prestigious of these being the “Global Outsourcing 100 Leaders Award” for three years running.

This reputation and commitment to service have allowed Transcosmos to be worth an impressive annual revenue of $2.9B with more than 10,000 employees.

transcosmos inc. Outsourcing

Transcosmos pride is the trust it has earned from the community. Their work is transparent and prioritizes uplifting the company over profits. Transcosmos does this by doing an “intensive investigation” of all their client’s company divisions and offering trusted consultation on what services are necessary.

transcosmos inc.’s BPO services and pricings

According to the Transcosmos brochure available on the firm’s website, the services they offer are dependent on the region. Here is an overview of what Transcosmos provides. Check to see whether the service you desire is offered in your region or not:

  • Website platform development and 
  • Research and analysis consulting 
  • Sales and SCM finance documentation
  • Global e-commerce one-shop
  • System development 
  • Integrated marketing; and
  • Accounting, procurement HR.

The firm offers its services to more than 40 countries and regions all around the globe.

Transcosmos’ pricing

Transcosmos’ pricing molds itself to the needs of the client. This is why they prefer to give pricing details through direct communication with clients. However, the cost of hiring daily assistants is clearly stated as $900. According to Clutch, Transcosmos allows a minimum project size of $1000, and their average hourly rate is $25/hour.

How transcosmos inc. outshines its competition

Transcosmos sets itself aside from the rest of the game by staying true to 3 primary values:

  • Commitment to all their clients;
  • Commitment to their employees at all levels;
  • Commitment to their shareholders and society; 

Transcosmos builds solid partnerships with their clients based on mutual trust and respect. The needs of the client are treated with seriousness, and Transcosmos sticks to the highest level of professionalism with their clients of all kinds. Transcosmos also values their employees and takes their progress seriously, basing growth on a clear and fair meritocracy.

Key executives

Koki Okuda (Co-CEO)

Koki Okuda is the founder of Transcosmos. He is the co-CEO and Representative Director at Transcosmos. He brings experience from his previous roles of President and Representative Director at booth J-Stream, Inc and E-Ventures, Inc. His skills in management and investment have been pivotal in steering Transcosmos towards its current success.

transcosmos inc. reviews and comparisons

Koji Funatsu (Chairman and Co-CEO)

Koji Funatsu is also the chairman of the Call Centre Association in Japan. Before joining Transcosmos, Koji Funatsu was an auditor at Walker Plus KK and Chara-Ini Corp. His expertise also earned him a spot at Kadokawa Future Publishing KK. His versatility and eye for opportunity have helped drive Transcosmos to where it stands today.

transcosmos inc.’s contact information

transcosmos inc.’s main headquarters is located in:

Sunshine 60 Bldg. 3-1-1, Higashi-Ikebukuro, Toshima-ku, Tokyo 170-6016 Japan, Tokyo

Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at [email protected] or call 310-630-0072.


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