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3.8/5 • Glassdoor rating


GlowTouch is privately held and is certified as a WBENC Women’s Business Enterprise (WBE) and an NMSDC Minority Business Enterprise (MBE), founded in 2002. We specialize in providing personalized omnichannel contact center, back office processing, and technology outsourcing solutions to clients worldwide. Our commitment to operational excellence and high-touch engagement has earned us recognition from esteemed organizations such as Everest Group, the International Association of Outsourcing Professionals (IAOP), and a six-time inclusion on the Inc. 5000 list. Our headquarters is located in Louisville, KY. We have a global presence with onshore contact centers in Louisville, Miami, FL, and San Antonio, TX, a nearshore center in Santo Domingo, Dominican Republic, and offshore locations in Mangalore, Bangalore, Mysore, India, and Manila, Philippines. For more information about GlowTouch, please visit our website at


9931 Corporate Campus Dr., Suite 1400, 40223, Louisville, Kentucky, United States

Public or Private


Seats or staff



$500 mil. - $1 bil.

  • Digital Marketing
  • Ecommerce
  • Education
  • Energy
  • Entertainment
  • Financial Services
  • Food & Beverage
  • Government
  • Hardware Tech/IT
  • Healthcare
  • Hospitality
  • Manufacturing
  • Non Profit
  • Others
  • Public Utilities
  • Real Estate
  • Retail
  • SaaS
  • Software Tech/IT
  • Telecoms
  • Travel
  • Utilities



Vidya Ravichandran, SVP

Year Founded


Countries of fulfillment
  • India
  • Philippines
  • United States
  • Customer Service
  • Digital & Content Marketing
  • Full service BPO
  • Outsourcing Consultancy
  • Software & Application Development
Contact information

(502) 410-1732

About Glowtouch: Review and comparison

GlowTouch is a Louisville, Kentucky-based Business Process Outsourcing (BPO) company originally founded in 2002. In the beginning, the company was an IT development company, and today the talented team includes a cast of application developers, engineers, and full-stack web designers. This type of in-depth access to technical skills isn’t typical with most BPOs.

The services offered by this company include technology consulting, multimedia and flash design solutions, project management, custom software application development, data entry services, and more.

The company works diligently to become experts in their client’s brand, focusing on first contact issue resolution that will help build trust and user loyalty. This works to generate new sales that result in increased revenue.

While the company is relatively new compared to some of the other players in the industry, and it currently has 1,600 employees.

Glowtouch Outsourcing

GlowTouch is a company that takes pride in its dedication to customer service and innovative services and solutions that typical BPO service providers don’t offer.

GlowTouch doesn’t just focus on providing services for clients. It is also a company proud to give back, helping to feed more than 50,000 children through its partnership with Akshaya Patra Foundation, which has worked to construct a Mangalore-based Mega Kitchen facility.

Glowtouch’s BPO services and pricings

GlowTouch provides an array of unique services to clients, including:

  • Customer Support Services
  • Online Chat Support
  • Cloud Infrastructure Development and Maintenance
  • Email Support
  • Application Development
  • Technical Support Services
  • Software Quality Control Services

The company also provides solutions to several industries: automotive, banking, consumer electronics, education, consumer package goods, gaming, technology, telecommunication, insurance, media, and so many others.

GlowTouch’s pricing

The cost of GlowTouch’s services and solutions varies based on each client’s unique needs and requirements. The company can provide an initial consultation to help get to know a client’s needs and receive the necessary solutions.

How Glowtouch outshines its competition

GlowTouch has taken a unique approach to this industry. It has formed a partnership business model where people are first. This has resulted in uncommon capabilities, a superior company culture, and positive experiences for employees and clients.

With this company, clients don’t just get services and solutions. Instead, customers are pampered through the whole life cycle with offshore, near shore, and onshore solutions that meet their specific needs, no matter how small or complex they may be.

Key executives

Vidya Ravichandran (President and Founder)

Founder and president of GlowTouch, Vidya is dedicated to helping clients enhance their bottom line while providing superior experiences at each step of the solutions offered. She manages the entire company with an ongoing dedication to quality and a “people first” mindset.

Tina Hammons (Senior Vice President of Customer Experience)

A high-energy professional, Tina specializes in Six Sigma Certification and has over 30 years of experience as a VOC and brand advocate.


Glowtouch reviews and comparisons

While there are no reviews for GlowTouch available now, you can compare the company to others like it, based in the U.S., to see how these services “stack up.”

Glowtouch’s contact information

Glowtouch’s main headquarters is located in:

9931 Corporate Campus Dr., Suite 1400, 40223, Louisville, Kentucky, United States

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (502) 410-1732.


Glowtouch news, podcast & articles

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Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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