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Oracle CMS

3.1/5 • Glassdoor rating


OracleCMS is the trusted brand for customer management solutions, providing services to an array of corporate industry leaders and government bodies. We are unequivocally committed to providing exceptional customer service, innovative technology solutions and efficient business processes.



Public or Private


Seats or staff



$25 mil. - $50 mil.






Year Founded


Countries of fulfillment




Contact information



About Oracle CMS: Review and comparison

OracleCMS is one of the leading outsourcing partners for customer management solutions. They deliver a wide range of services for businesses of all sizes and industries across Australia.

Understanding every business’s commitment to quality, innovation, and excellence, OracleCMS is determined to help companies grow and succeed in every aspect, most especially in the realm of customer service.

The company assures a better way for businesses to engage with their customers, whether through phone, email, or chat.

Oracle CMS Outsourcing

Headquartered in Melbourne, OracleCMS also has an office in Makati, Philippines. This enables them to provide round-the-clock quality services, help their clients save on costs, and reach customers more efficiently.

Oracle CMS’s BPO services and pricings

Aside from customer service, OracleCMS provides multi-tier platforms and solutions for businesses across Australia that look to solve their challenges in the following areas:

  • Back-office
  • Consulting
  • Big data
  • Software
  • Web development
  • Omnichannel solutions
  • Intelligent process automation
  • Interactive voice response (IVR) with NLP
  • Smart apps
  • Telephony
  • Robotic process automation

OracleCMS’s pricing

OracleCMS ensures transparent pricing with its services. They package their plans according to the needs of their clients, helping them save costs by utilizing technology and workforce resources in nearby countries such as the Philippines.

How Oracle CMS outshines its competition

OracleCMS is committed to providing the best solutions and most efficient pricing possible for its clients. The company is trusted by startups and established brands across Australia. This includes Telstra, Village Roadshow, and Pandora.

They have secured certifications from ISO and PCI. At the same time, they train their agents to professionally handle their functions and have ample knowledge of their compliances at work.

Key executives

Kali Gayle (COO)

Kali Gayle is the chief operating officer (COO) of OracleCMS.

Oracle CMS reviews and comparisons

OracleCMS is lauded by its employees, a good reflection of how they take care of their clients and their businesses.

As mentioned in employee reviews on Jobstreet, good management and work-life balance are some of the highlights of working at OracleCMS. Each staff, whether new or tenured, is taken care of in terms of training, development, and welfare.

As a result, the agents know how to handle their clients well, and teams are prepared to work in a fast-paced environment.

Oracle CMS’s contact information

Oracle CMS’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

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Oracle CMS news, podcast & articles

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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