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Comdata

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About

Leading the way in Customer Interaction & Process Management.

Comdata is a leading innovative global service provider in Customer Management BPO with 30 years’ experience. The company combines an international footprint with strong local expertise, with more than 50,000 passionate employees working in 30 languages across 4 continents and 22 countries.

Focusing on the needs and opportunities of each industry, Comdata offers a full range of end-to-end customer management solutions (acquisition, retention, customer service, technical support, and credit collection). These are built on a portfolio of world-class services covering customer experience and process reengineering consulting, digital and cutting-edge technologies, customer operations (front & back office). Headquartered in Milan, Comdata delivers global revenues of approximately €1Billion with more than 670 clients, including some of the biggest names in telecom, energy, banking, mobility, retail and e-commerce.

Headquarters

Caboto, 1, Corsico, Italia 20094, IT

Public or Private

Private

Seats or staff

10,001+

Revenue

$25 to $50 million (USD)

Industries

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Highlights

Domain Authority

50

Site traffic

9,681

OA ranking

-

Glassdoor rating

2.8

CrunchBase ranking

-

Details

Executive

Ian Allison, Business Development Director

Year Founded

-

Countries of fulfillment

-

Sectors

-

Contact information

39 02 414 99 31

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https://www.comdatagroup.com/

Social media

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About Comdata: Review and comparison

Comdata is a leading innovative worldwide service provider with 30 years of expertise in Customer Management BPO.

Comdata, headquartered in Madrid, generates around €2 billion in global sales with over 500 clients, including some of the largest companies in:

  • Telecom
  • Energy
  • Finance
  • Mobility
  • Retail
  • E-commerce

In 2022, the firm merged with Konecta to become a global leader, with over 120,000 devoted workers operating in 30 languages across four continents and 23 nations.

Comdata Outsourcing

From outsourcing customer interactions and procedures to customer experience consulting and technology, Comdata’s offerings are geared toward a single objective: maximizing customer value for its clients. 

Comdata offers a comprehensive array of end-to-end customer management solutions tailored to the demands and potential of each business:

  • Customer acquisition
  • Customer retention
  • Customer services
  • Technical support
  • Credit collection

Further, Comdata mixes a global presence with excellent local knowledge, with over 50,000 enthusiastic staff speaking 30 languages.

Comdata’s BPO services and pricings

Comdata’s offerings are founded on a portfolio of world-class services that includes customer experience and process reengineering consultancy, digital and cutting-edge technology, and customer operations (front & back office).

The following are Comdata’s CX solutions:

Sales – whether you want to sell B2B or B2C or increase customer retention and loyalty, Comdata can help:

  • Boost the effectiveness of your sales activities
  • Acquire clients and increase their worth
  • Offer a unified experience across both digital and traditional media
  • Utilize advanced technology and data analytics to increase consumer conversion and loyalty

Customer care – provides value at each touchpoint while managing customer service and interacting with your consumers.

Additionally, Comdata connects with them and comprehends their requirements. It takes care of your clients and solves their problems regardless of the channel or language they choose.

Technical assistance – Comdata defines the future of technical support and customer management.

Using new technology for self-service help and remote support, Comdata’s staff resolves technical difficulties for your customers, minimizing customer effort and accelerating response times.

Credit management – Comdata’s personnel are experienced in developing and managing rigorous quality assurance systems throughout the whole client lifecycle:

  • Anticipation of potential payment defaults
  • Personalized activities along the customer journey to mitigate default risk
  • Priority is always placed on preserving the quality of the relationship and ensuring efficient debt collection

Under Comdata’s operations & services are:

Customer operations – ensures operational quality, worldwide uniformity, and competitiveness in all endeavors. It applies high-level security requirements with numerous certifications.

The organization combines a global presence with strong, decentralized local knowledge to be as near to you and your business as possible.

Consulting – the group of process engineers at Comdata can optimize your customer operations on three levels:

  • Process optimization – Reorganizing activities, redesigning processes, and discovering automation options, followed by reevaluation and growth of agent skills and activities to boost productivity and value.
  • Increased efficiency – Automating job assignment to the appropriate resource (human or bot) across all processes, with defined guidelines for priority management.
  • Analytics & governance – Enabling accurate measurement and real-time monitoring of client activities.

Analytics & digital enablement – Comdata consistently develops and improves its solutions enabling you to maximize the potential of technologies:

  • Artificial Intelligence
  • Predictive and voice analytics
  • Remote visual
  • Augmented technologies

Lastly, Comdata’s extended capabilities serve its client to a greater extent with the following:

  • Multilingual hubs
  • Comdata smart hub
  • Digital transformation
  • Best-shoring
  • Security

Comdata pricing

The prices of Comdata’s services depend on the nature of the job. You may contact them for further information about their services and costs.

How Comdata outshines its competition

Comdata is committed to preserving the communities and environments in which it operates.

Environmental, social, and governance (ESG) values are ingrained across the company and driven at the highest levels of the organization. It allows Comdata to behave as a responsible, dependable leader in its industry.

Comdata’s employees ensure that their operations are monitored using KPIs at the local and group level to measure progress, give transparency, and drive development.

In addition to joining the voluntary UN Global Compact, they participate in local CSR audit and accreditation programs, having the Responsibility Europe CSR Label 2021 and the highest level of the Engaged CSR Label.

Key executives

Ian Allison (Business Development Director)

Allison is a results-oriented professional with over 20 years of experience. He has gone the “extra mile” to establish a great track record in new logo BPO worldwide business growth and key account management.

Comdata reviews and comparisons

“At Comdata, there’s strong and genuine support for equality and diversity, and I’m proud that a diverse and inclusive workforce is considered important across the company.”

— Dilek (Senior Sales Manager – Turkey)

“I chose to work at Comdata as I felt that it would be a great place to enhance my skill set and challenge myself in a new industry that I was not familiar with.”

— Yasmin (Marketing and Brand Manager – UK)

“What I have achieved in a year at Comdata, I would not have been able to achieve in any other company.” 

— Simona (Customer Advisor – Czech Republic)

Comdata’s contact information

Comdata’s main headquarters is located in:

Caboto, 1, Corsico, Italia 20094, IT

Further, you may virtually reach out the company through the following contact information:

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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