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Netcast BPO

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About

NETCAST BPO Services is a boutique contact center solution, offering unique, customized solutions located in the Philippines.

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Highlights

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OA ranking

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Details

Executive

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Contact information

+1 855 638 2278

https://www.netcastbpohg.com/

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About Netcast BPO: Review and comparison

Netcast BPO is a unique contact center solution provider in the Philippines. The firm offers “domestic and off-shore solutions for inbound, outbound, email, chat, and back-office services.”

The company has years of experience and has provided cost-effective and result-oriented services. They are located in San Fernando, Pampanga, Baguio, and Manilla in the Philippines. They have also expanded to Atlantic City, New Jersey.

Netcast BPO Outsourcing

Netcast BPO functions primarily in bringing businesses closer to their customers. The firm creates solutions that put businesses where their customers are.  One of the ways they do this is by offering custom touchpoints services. It includes phone, chat, email services, and web help. 

Netcast BPO has a team of technology, client management, and operational delivery experts. With years of experience and leveraging talents in the Philippines, the firm provides excellent sales delivery, customer service, cost-effective contact management, and customized software solutions.

Netcast BPO’s BPO services and pricings

The firm offers a wide variety of efficient services. They include:

Sales

  • Inbound/outbound/blended
  • Add On / Upsell
  • Touchpoint connection- web

Customer Service

  • Customer retention
  • Revenue generation options
  • Customer excellence- billing/returns/FAQ/more

Contact center

  • Data entry
  • Transcription- medical, legal, and others
  • Third-party verification
  • Customer experience- the voice of the customer (VOC)

Netcast BPO provides social media optimization and revenue generation services. Many business owners worry about the security of their data when outsourcing. The firm also makes safety provisions. 

They provide Employee designated clearance levels, Segregated Servers, and PCI Level 1 Certification. Netcast BPO is relevant in many industries such as financial services, utility, technology, retail, catalog, and direct response TV industry.

Netcast BPO’s pricing

The company’s pricing will depend on the solution they offer to their clients. However, they customize solutions for each of their clients. 

Netcast BPO helps their clients reduce management costs and increase results. Also, they have no hidden charges and no excessive programming fees policy.

They have competitive pricing and have options their client can choose from, such as hourly, per connect minute, per transaction, incentive-based, and a  combination of all.

How Netcast BPO outshines its competition

Netcast BPO stands out from its competition because of its ability to go the extra mile for its clients. They understand the importance of businesses being able to make sales. Their sales and marketing services do not stop at the average level.

The firm provides knowledgeable customer agents with excellent communication skills who can present and close products or services in every call. 

Netcast BPO also provides online support for prospects on their client’s websites and social media platforms. Apart from sales and marketing, the firm’s other services are very detailed, inspiring them immensely to business owners.

Key executives

Warren H. Golden(President)

Candice Roberts has been Netcast BPO’s president since 2011.

Warren has telemarketing, outsourcing, lead generation skills, and endorsement. He also has an accounting and finance educational background.

Netcast BPO reviews and comparisons

There are no reviews of the firm on their website. However, they have a 3.3 rating on Indeed by employees. Also, Clutch recognizes the firm as one of the top answering service providers, call centers, and lead generation companies in 2021.

Netcast BPO’s contact information

Netcast BPO’s main headquarters is located in:

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Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call +1 855 638 2278.

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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