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OutForce

3.3/5 • Glassdoor rating

Overview

OutForce is a rapidly growing Australian-owned business process outsourcing (BPO) and offshore staffing company with offices found in major business hubs in the Philippines. We specialize in helping companies, from startups to Fortune 500 enterprises, build agile, high-performance offshore teams without the overhead of traditional hiring.

We partner with businesses across various industries including tech, real estate, e-commerce, healthcare, and professional services. By blending top-tier Filipino talent with lean outsourcing processes, we offer solutions that are scalable, flexible, and tailored to meet our clients’ unique goals.

Our services range from customer support and virtual assistance to digital marketing, accounting, IT, sales, and more. Whether you’re looking to maximize profits, expand operations, or increase efficiency, OutForce is your reliable staffing partner in the Philippines.

What OutForce offers its clients

𝐂𝐨𝐦𝐩𝐥𝐢𝐚𝐧𝐜𝐞 & 𝐒𝐞𝐜𝐮𝐫𝐢𝐭𝐲 - Our operations are 𝐈𝐒𝐎 𝟐𝟕𝟎𝟎𝟏-𝐜𝐞𝐫𝐭𝐢𝐟𝐢𝐞𝐝 𝐟𝐨𝐫 𝐈𝐧𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 𝐒𝐞𝐜𝐮𝐫𝐢𝐭𝐲 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 and 𝐈𝐒𝐎 𝟗𝟎𝟎𝟏:𝟐𝟎𝟏𝟓-𝐜𝐞𝐫𝐭𝐢𝐟𝐢𝐞𝐝 𝐟𝐨𝐫 𝐐𝐮𝐚𝐥𝐢𝐭𝐲 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭, ensuring that every aspect of your offshore team’s environment is secure, compliant, and performance-ready.

𝐓𝐫𝐚𝐧𝐬𝐩𝐚𝐫𝐞𝐧𝐜𝐲 - Our 𝐧𝐨 𝐡𝐢𝐝𝐝𝐞𝐧 𝐜𝐨𝐬𝐭𝐬 pricing model offers complete transparency. This clear structure helps businesses budget confidently and maximise the value of their offshore investment.

𝐅𝐮𝐥𝐥 𝐂𝐨𝐧𝐭𝐫𝐨𝐥 𝐨𝐟 𝐘𝐨𝐮𝐫 𝐎𝐟𝐟𝐬𝐡𝐨𝐫𝐞 𝐓𝐞𝐚𝐦 - With Outforce, you maintain 𝐝𝐢𝐫𝐞𝐜𝐭 𝐚𝐜𝐜𝐞𝐬𝐬 𝐚𝐧𝐝 𝐜𝐨𝐧𝐭𝐫𝐨𝐥 over your dedicated offshore staff. From workload management to quality assurance and productivity tracking, you call the shots—giving you the same control and oversight as managing an in-house team.

𝐂𝐮𝐬𝐭𝐨𝐦𝐢𝐬𝐞𝐝 𝐎𝐟𝐟𝐬𝐡𝐨𝐫𝐞 𝐒𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬 - We offer 𝐟𝐥𝐞𝐱𝐢𝐛𝐥𝐞, 𝐭𝐚𝐢𝐥𝐨𝐫𝐞𝐝 𝐁𝐏𝐎 𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬—from talent acquisition to equipment and workspace setup, everything is customised to your unique business needs. Whether you're scaling operations or need specialised skill sets, we don’t believe in a “one size fits all” approach.

𝐏𝐫𝐞𝐦𝐢𝐮𝐦-𝐆𝐫𝐚𝐝𝐞 𝐅𝐚𝐜𝐢𝐥𝐢𝐭𝐢𝐞𝐬 - Outforce operates in 𝐬𝐭𝐚𝐭𝐞-𝐨𝐟-𝐭𝐡𝐞-𝐚𝐫𝐭 𝐂𝐥𝐚𝐬𝐬 𝐀 𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐢𝐚𝐥 𝐛𝐮𝐢𝐥𝐝𝐢𝐧𝐠𝐬, specifically designed for BPO operations. With a 𝐬𝐢𝐦𝐩𝐥𝐞 𝐩𝐥𝐮𝐠-𝐚𝐧𝐝-𝐩𝐥𝐚𝐲 𝐬𝐞𝐭𝐮𝐩, our facilities reflect the highest standards of professionalism, comfort, and scalability—supporting productivity from day one.

𝐀𝐝𝐯𝐚𝐧𝐜𝐞𝐝 𝐁𝐏𝐎 𝐓𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲 - Our cloud-based infrastructure features 𝐂𝐥𝐨𝐮𝐝 𝐇𝐨𝐬𝐭𝐞𝐝 𝐏𝐀𝐁𝐗, 𝐂𝐥𝐨𝐮𝐝 𝐂𝐨𝐧𝐭𝐚𝐜𝐭 𝐂𝐞𝐧𝐭𝐫𝐞, 𝐚𝐧𝐝 𝐂𝐥𝐨𝐮𝐝 𝐌𝐚𝐢𝐥 𝐒𝐲𝐬𝐭𝐞𝐦𝐬, supported by 𝐝𝐮𝐚𝐥-𝐫𝐞𝐝𝐮𝐧𝐝𝐚𝐧𝐭 𝐟𝐢𝐛𝐫𝐞 connections from separate carriers. Powered by 𝐂𝐈𝐒𝐂𝐎 𝐌𝐞𝐫𝐚𝐤𝐢 networking, our tech stack ensures enterprise-grade connectivity, data security, and business continuity.

How OutForce outshines the competition

OutForce BPO stands out as a leading business process outsourcing provider by delivering a unique blend of top-tier talent, streamlined processes, and cutting-edge technology—all designed to help clients scale efficiently and confidently.

𝐏𝐞𝐨𝐩𝐥𝐞: At the heart of OutForce’s success is its ability to recruit and retain highly skilled professionals from the Philippines. Every team member is carefully selected and trained to meet the unique demands of each client’s industry. This tailored, people-first approach ensures seamless integration into client operations, driving better performance and stronger results.

𝐏𝐫𝐨𝐜𝐞𝐬𝐬: OutForce doesn't just provide talent—it delivers an end-to-end, optimised workflow. From recruitment to onboarding and day-to-day management, every step is guided by proven processes that boost efficiency, maintain compliance, and support scalable growth. Clients benefit from a reliable offshore solution that evolves alongside their business.

𝐓𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲: Backed by enterprise-grade security, cloud-based systems, and high-speed infrastructure, OutForce ensures uninterrupted service and data integrity. Its Class A facilities feature 24/7 connectivity, biometric access, backup power, and professional IT support—creating a secure, reliable environment for remote teams. We are also 𝐈𝐒𝐎 𝟐𝟕𝟎𝟎𝟏-𝐜𝐞𝐫𝐭𝐢𝐟𝐢𝐞𝐝 𝐟𝐨𝐫 𝐈𝐧𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 𝐒𝐞𝐜𝐮𝐫𝐢𝐭𝐲 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 and 𝐈𝐒𝐎 𝟗𝟎𝟎𝟏:𝟐𝟎𝟏𝟓-𝐜𝐞𝐫𝐭𝐢𝐟𝐢𝐞𝐝 𝐟𝐨𝐫 𝐐𝐮𝐚𝐥𝐢𝐭𝐲 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭, making it a trusted and fully compliant BPO partner for businesses seeking secure, scalable, and high-performance outsourcing solutions.

Whether you're a startup or a global enterprise, OutForce BPO outshines the competition by combining exceptional talent, operational excellence, and world-class technology to deliver measurable business outcomes.

OutForce company structure

OutForce BPO is a 𝟏𝟎𝟎% 𝐀𝐮𝐬𝐭𝐫𝐚𝐥𝐢𝐚𝐧-𝐨𝐰𝐧𝐞𝐝 and managed offshore staffing company, delivering world-class business process outsourcing (BPO) solutions from the Philippines to clients across Australia, New Zealand, the United States, and the United Kingdom.

Co-Founded in 2018 by 𝐉𝐨𝐞 𝐉𝐨𝐡𝐧𝐬𝐭𝐨𝐧, an experienced outsourcing executive, OutForce was established to provide a smarter, more transparent approach to offshore staffing—blending Western business practices with the exceptional talent pool of the Philippines.

𝐃𝐮𝐚𝐥-𝐒𝐭𝐫𝐞𝐧𝐠𝐭𝐡 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐧𝐠 𝐌𝐨𝐝𝐞𝐥
  • Australian Ownership & Leadership
OutForce is managed from Australia, ensuring that clients benefit from Western business standards, clear communication, and compliance with Australian employment expectations.

  • Philippine-Based Operations
Delivery teams operate from Class A offices across major business hubs in the Philippines, providing access to highly skilled Filipino professionals in roles such as accounting, customer service, administration, digital marketing, and more.

  • Integrated Support System
All recruitment, onboarding, HR, payroll, IT support, and team management are handled by OutForce—ensuring end-to-end operational efficiency with no third-party intermediaries.

This ownership structure allows OutForce BPO to offer 𝐜𝐨𝐬𝐭-𝐞𝐟𝐟𝐞𝐜𝐭𝐢𝐯𝐞, 𝐟𝐮𝐥𝐥𝐲 𝐦𝐚𝐧𝐚𝐠𝐞𝐝 𝐨𝐟𝐟𝐬𝐡𝐨𝐫𝐞 𝐬𝐭𝐚𝐟𝐟𝐢𝐧𝐠 𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬 that meet global standards while delivering personalised, localised service.

Sample highlight service offering of OutForce

Looking for a flexible, cost-effective outsourcing solution without hidden costs or long-term commitments? OutForce BPO offers one of the best-value outsourcing packages in the industry—designed to help businesses scale faster and smarter.

𝑾𝒉𝒂𝒕 𝑴𝒂𝒌𝒆𝒔 𝒊𝒕 𝒕𝒉𝒆 𝑩𝒆𝒔𝒕 𝑫𝒆𝒂𝒍?

• 𝐓𝐫𝐚𝐧𝐬𝐩𝐚𝐫𝐞𝐧𝐭 & 𝐏𝐫𝐞𝐝𝐢𝐜𝐭𝐚𝐛𝐥𝐞 𝐏𝐫𝐢𝐜𝐢𝐧𝐠
OutForce offers 𝐜𝐥𝐞𝐚𝐫, 𝐮𝐩𝐟𝐫𝐨𝐧𝐭 𝐩𝐫𝐢𝐜𝐢𝐧𝐠 with 𝐧𝐨 𝐡𝐢𝐝𝐝𝐞𝐧 𝐟𝐞𝐞𝐬. You only pay for the employee’s salary plus a fixed service fee—covering recruitment, HR, payroll, compliance, and ongoing support

• 𝐍𝐨 𝐋𝐨𝐜𝐤‑𝐈𝐧 𝐂𝐨𝐧𝐭𝐫𝐚𝐜𝐭𝐬
Unlike traditional BPO providers, OutForce delivers 𝐟𝐥𝐞𝐱𝐢𝐛𝐥𝐞 𝐜𝐨𝐧𝐭𝐫𝐚𝐜𝐭𝐬 with 𝐧𝐨 𝐥𝐨𝐧𝐠-𝐭𝐞𝐫𝐦 𝐜𝐨𝐦𝐦𝐢𝐭𝐦𝐞𝐧𝐭𝐬, allowing you to scale up or down as your business evolves

• 𝐑𝐚𝐩𝐢𝐝, 𝐂𝐨𝐬𝐭-𝐄𝐟𝐟𝐞𝐜𝐭𝐢𝐯𝐞 𝐒𝐜𝐚𝐥𝐢𝐧𝐠
Deploy a fully integrated offshore team in 𝐚𝐬 𝐥𝐢𝐭𝐭𝐥𝐞 𝐚𝐬 𝐭𝐰𝐨 𝐰𝐞𝐞𝐤𝐬, thanks to AI-driven sourcing and streamlined HR processes. Most clients save up to 𝟓𝟎–𝟕𝟓% compared to local hiring

𝑾𝒉𝒚 𝑩𝒖𝒔𝒊𝒏𝒆𝒔𝒔𝒆𝒔 𝑳𝒐𝒗𝒆 𝑶𝒖𝒕𝑭𝒐𝒓𝒄𝒆:

𝐓𝐨𝐩-𝐓𝐢𝐞𝐫 𝐅𝐢𝐥𝐢𝐩𝐢𝐧𝐨 𝐓𝐚𝐥𝐞𝐧𝐭 – We handpick highly skilled professionals trained to fit your industry needs.

𝐂𝐮𝐬𝐭𝐨𝐦-𝐁𝐮𝐢𝐥𝐭 𝐓𝐞𝐚𝐦𝐬 – Dedicated staff tailored to your operations and company culture.

𝐏𝐫𝐨𝐯𝐞𝐧 𝐏𝐫𝐨𝐜𝐞𝐬𝐬𝐞𝐬 – From recruitment to daily operations, our systems drive efficiency, accuracy, and compliance.

𝐄𝐧𝐭𝐞𝐫𝐩𝐫𝐢𝐬𝐞-𝐆𝐫𝐚𝐝𝐞 𝐓𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲 – Operate seamlessly with secure, cloud-based tools, high-speed connectivity, and Class A facilities across major business hubs in the Philippines.

𝐅𝐮𝐥𝐥 𝐓𝐫𝐚𝐧𝐬𝐩𝐚𝐫𝐞𝐧𝐜𝐲 & 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 – With real-time reporting and dedicated account managers, you’re always in control.

Headquarters

4/88 Cumberland Street, 2000, The Rocks, New South Wales; Ortigas Center, Metro Manila; Bonifacio Global City, Metro Manila; Cebu City, Cebu; Clark Freeport Zone, Pampanga

Public or Private

private

Seats or staff

1200

Revenue

10100000.00

Industries
  • Advertising & PR
  • Digital Marketing
  • Ecommerce
  • Financial Services
  • Hardware Tech/IT
  • Real Estate
  • Recruiting Staffing
  • Retail
  • Software Tech/IT
  • Telecoms
  • Transportation
  • Travel

Details

Executive

Joe Johnston, CEO

Year Founded

01/29/2018

Countries of fulfillment
  • Philippines
  • Thailand
Sectors
  • Admin Support
  • Back Office Support
  • Build-Operate-Transfer
  • Customer Service
  • Data Analytics and AI
  • Digital & Content Marketing
  • Engineering & Architecture
  • Finance & Accounting
  • Full service BPO
  • Inbound & Outbound
  • Output-based
  • Seat Leasing BPO
  • Software & Application Development
  • Telecommunications
Contact information

+61 2 8077 1150

https://www.outforcebpo.com


About OutForce: Review and comparison

OutForce is an Australian‑owned business process outsourcing (BPO) provider operating from Class A facilities in the Philippines. They leverage AI-powered recruitment and enterprise-grade infrastructure to build dedicated offshore teams tailored to client needs.

Serving key industries—Telecommunications, Financial Services, Healthcare, and Transportation—OutForce helps companies scale efficiently with full operational control.

OutForce Outsourcing

OutForce’s approach centres on flexibility and client empowerment. They manage everything from role definition and AI-enhanced sourcing to onboarding, payroll, IT, compliance, and performance oversight.

Clients choose how involved they want to be—conducting interviews, training staff, or handing over the reins entirely.

All staff work from secure, professionally managed offices in the Philippines, supported by 24/7 IT systems and strict data security measures.

OutForce’s Australian office is based in Sydney, NSW.

Their Philippine office locations are:

  • Ortigas Center, Metro Manila
  • Bonifacio Global City (BGC), Metro Manila
  • Cebu City, Cebu
  • Clark Freeport Zone, Pampanga

OutForce’s BPO services and pricings

OutForce offers the following:

Core Services:

  • Offshore staffing & dedicated teams
  • AI-driven talent sourcing & vetting
  • HR, payroll & compliance management
  • Onboarding, training & 24/7 support
  • Back‑office functions: customer service, accounting, logistics, tech support

Industries Served:

  • Telecommunications: billing, provisioning, fraud monitoring, technical support
  • Financial Services: payments, loans, compliance, account management
  • Healthcare: medical billing, EHR, patient scheduling, regulatory support
  • Transportation & Logistics: dispatch, route optimization, fleet assistance

OutForce’s pricing

Transparent, customized pricing based on your needs—covering staff salary plus a fixed monthly service fee. Clients typically achieve 50–75% cost savings compared to local hiring.

How OutForce outshines its competition

Here are some of the ways OutForce outshines its competitors:

  • Rapid deployment: Teams can be up and running in as little as 2 weeks
  • Client control: Interview, train & manage staff as you choose
  • Enterprise-grade facilities: ISO27001 & ISO9001-certified with biometric security and secure cloud infrastructure
  • High retention: 95%+ staff retention, supported by a strong workplace culture
  • Scalable and flexible: Easily scale up or down across industries and functions

OutForce offers more than offshoring—it creates a strategic extension of your team that supports business continuity and scalable growth.

Key executives

Joe Johnston – Co‑Founder & CEO
Joe brings extensive expertise in offshore staffing and enterprise solutions, guiding OutForce since its inception. He’s driven by a mission to simplify global team-building across sectors:

“There’s no halfway in doing right by your people or your clients. At OutForce, we build offshore teams with full transparency, full commitment, and full integrity—because that’s how real growth happens.”

— Joe Johnston, Co-Founder & CEO, OutForce

OutForce reviews and comparisons

Here are some reviews received by OutForce:

Clutch review: A partner from a Sydney-based accounting firm rated OutForce 5/5

“I couldn’t be more impressed with the level of ability and loyalty of the staff who have joined our team.” — Andrew Martin, Partner, Accounting Firm (Recruitment Process Outsourcing, July 2020 – ongoing) (clutch.co, clutch.co)

Additional client feedback: 

“The team they built felt like an extension of ours.” — Catherine Dix, Webprofits

“We scaled faster and more smoothly than we thought possible.” — Stephen J. Ross, Ross Insurance

On Glassdoor, OutForce employees consistently highlight the following positive qualities:

  • Supportive leadership
  • Strong professional development
  • Competitive pay
  • Collaborative, inclusive culture

OutForce’s contact information

OutForce’s main headquarters is located in:

4/88 Cumberland Street, 2000, The Rocks, New South Wales; Ortigas Center, Metro Manila; Bonifacio Global City, Metro Manila; Cebu City, Cebu; Clark Freeport Zone, Pampanga

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call +61 2 8077 1150.

References

https://www.glassdoor.com/Overview/Working-at-OutForce-Australia-EI_IE5003903.11,29.htm

 

Interested in exploring offshore staffing for your industry? OutForce offers tailored, secure, and fully-transparent solutions to help you grow smartly—no matter your sector.

OutForce news, podcast & articles

OutForce videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 4,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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