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KeyBPO is your premier partner in business process outsourcing, revolutionizing the way organizations optimize their operations and customer experiences. Headquartered in the vibrant and culturally rich island of Jamaica, KeyBPO stands at the forefront of the BPO industry, offering tailored solutions that empower businesses to excel in today’s competitive landscape.

At KeyBPO, we understand that every business is unique, and that’s why we take a personalized approach to outsourcing. With a strong commitment to innovation and excellence, we collaborate closely with our clients to identify their specific needs and objectives. Our expert teams leverage cutting-edge technology and industry best practices to deliver results that exceed expectations.

Situated in the heart of the Caribbean, our strategic location provides a competitive advantage that goes beyond cost savings. Jamaica’s skilled workforce, excellent communication infrastructure, and favorable time zone make it an ideal hub for delivering high-quality services across various industries.

Our comprehensive service portfolio spans a spectrum of solutions, including customer support, technical assistance, data entry and processing, finance and accounting, and more. Whether you’re a growing startup seeking streamlined operations or an established enterprise aiming to enhance customer engagement, KeyBPO has the expertise and resources to transform your business processes.

We take pride in fostering a culture of continuous learning and professional growth among our dedicated employees. Our commitment to employee development translates into a workforce that is motivated, knowledgeable, and equipped to provide exceptional service to your valued customers.

Join us on a journey to unlocking operational efficiency, elevating customer satisfaction, and driving your business forward. Discover the KeyBPO advantage and experience outsourcing redefined, right here in the heart of Jamaica. Your success is our business, and at KeyBPO, we’re ready to unlock your potential.

What KeyBPO offers its clients

Tailored Skillset Matching: We carefully match our virtual professionals' skill sets to your specific project requirements. Whether it's customer support, data analysis, content moderation, or any other task, you'll have access to experts who are well-versed in your industry and needs.

Cultural Alignment: Our VWA approach emphasizes building a strong cultural alignment between our remote professionals and your in-house teams. This ensures a seamless collaboration experience and promotes effective communication and idea exchange.

Flexible Scalability: Scale your workforce up or down based on your business's evolving needs. With VWA, you can easily handle peak workloads, special projects, or expansion without the complexities of hiring and training new staff.

Knowledge Transfer and Training: Our VWA professionals don't just execute tasks; they actively contribute to your team's knowledge base. They participate in regular knowledge-sharing sessions, ensuring your in-house staff benefit from the expertise our professionals bring.

How KeyBPO outshines the competition

Tailored Solutions: While many BPOs offer a one-size-fits-all approach, we take the time to deeply understand your unique business needs. Our dedicated team crafts tailor-made solutions that align with your goals, ensuring maximum value and efficiency.

Agile Flexibility: In a rapidly changing business landscape, flexibility is crucial. Unlike our competitors, we swiftly adapt to your evolving requirements, offering scalable solutions that allow you to seize new opportunities and tackle challenges head-on.

Proactive Innovation: We don't just follow trends; we set them. Our culture of continuous innovation ensures that you're always ahead of the curve. Our experts proactively identify opportunities to enhance your processes, leveraging cutting-edge technologies and industry best practices.

KeyBPO company structure

We are medium sized privately owned BPO with 3 office locations in Jamaica

Sample highlight service offering of KeyBPO

We offer a hourly rate of just $5 USD/Hour per agent


18 West Street, Old Harbour, 00000, Old Habour, St. Catherine

Public or Private


Seats or staff



$5 mil. - $10 mil.

  • Consumer Services
  • Ecommerce
  • Financial Services
  • Government
  • Healthcare
  • Hospitality
  • Insurance
  • IT Services and IT Consulting
  • Legal
  • Software Tech/IT
  • Telecoms



Lincoln Moore

Year Founded


Countries of fulfillment
  • Jamaica
  • Admin Support
  • Customer Service
  • Full service BPO
  • IT Services and IT Consulting
  • Outsourcing Consultancy
Contact information


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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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