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Gatestone & Co.

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About

Incorporated in 1926, Gatestone & Co. is a privately owned Contact Center and BPO organization providing services such as; Customer Care, Technical Support, Telesales, Digital Solutions, Social Media Management, Back Office Support and Receivable Management. As an industry leader, we provide outsourced Omni-channel solutions to many brand-sensitive and Fortune 500 companies globally. In conducting our operations, Gatestone sets high standards with respect to security and compliance with physical premise and data security being our highest priorities. Gatestone has a highly experienced management team, with decades of work experience, both nationally and internationally. Our forward thinking leadership allows us to develop strong strategies and deliver top performance results for our clients.

As a result of our strategic investment in our people, unique hiring policies, technologies and process innovations Gatestone consistently delivers high quality performance and has been steadily recognized in the industry, winning several prestigious awards such as; JD Power & Associates Award for Customer Service Excellence, Call Center Excellence Award for Best Outsource Provider and Best CRM Solution Provider and GTACC Award for Service Consistency.

Headquarters

-

Public or Private

Public

Seats or staff

1,001-5,000

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Domain Authority

9

Site traffic

1,623

OA ranking

-

Glassdoor rating

4.2

CrunchBase ranking

-

Details

Executive

Boris Dybenko, Executive Vice-President & Chief Financial Officer

Year Founded

1926

Countries of fulfillment

-

Sectors

-

Contact information

1.800.900.4238

http://gatestonebpo.com/

Social media

About Gatestone & Co.: Review and comparison

Gatestone BPO is an innovative customer care experience solutions and Business Process Outsourcing (BPO) services provider. Headquartered in Toronto, Ontario, this BPO firm has provided optimization outsourcing solutions to its global market since 1926.

The award-winning BPO company focuses on providing customized full-service BPO solutions through elevated customer experiences and brand loyalty.

Nearly one century of experience in the outsourcing industry has allowed Gatestone BPO to expand its operations in North America, Latin America, and Asia. Currently, the company reports running with a large team of between 1000 and 5000 employees.

Gatestone & Co. Outsourcing

The BPO firm takes pride in its customer-centric approach, state-of-the-art technology, optimized back office BPO solutions, and omnichannel call center services. 

In addition, Gatestone BPO provides outsourcing services through various customer engagement channels, including mobile, telephony, and remote services. Interested parties can connect with the company through its contact page.

Additionally, Gatestone BPO is a recipient of several awards, including the CCW Excellence Awards in 2017, the 2016 Call Center Week Excellence Awards, the GTACC Achievement Awards, and the GTACC Awards in 2017 for service consistency.

Gatestone & Co.’s BPO services and pricings

Gatestone BPO is an omnichannel call center outsourcing provider that offers its clients the following services:

  • Human resources services
  • Content creation and social media management
  • Claims processing
  • Accounting and finance
  • Fraud management and support
  • Order fulfillment
  • Account management
  • Document management
  • Loyalty program management
  • General and complex customer services
  • Customer surveys
  • Acquisition and retention
  • Billing inquiries
  • Card activation and PIN reset
  • Direct sales
  • Cross-selling and upselling
  • Lead generation
  • eCommerce support
  • Credit services
  • Accounts receivables
  • Collection management
  • Technical support services
  • Workflow optimization
  • Data strategy services
  • Innovation and next-gen automation
  • Many more

The BPO firm services a wide range of industries and holds satellite offices in Montreal, Brantford, Ontario, Belleville, Ontario, Phoenix, Fredericksburg, Virginia, Omaha, Nebraska, Pasig City, Philippines, Belize City, Belize, Hermosillo, Mexico, and Tijuana.

Gatestone BPO’s pricing

Gatestone BPO’s pricing is handled on a client-by-client basis through consultations and depends on individual needs and business requirements.

How Gatestone & Co. outshines its competition

The firm takes pride in its six pillars to building the following client advantages:

  • State-of-the-art technology platforms and support for all facilities
  • Brand protection protocols carried out by Gatestone agents
  • Quality assurance for management and service optimization
  • Workplace fairness and honesty for personnel
  • Demanding training programs for every key position
  • Executive commitment to client growth

Additionally, Gatestone BPO has been recognized for its community engagements, including the Gatestone diversity and Equal Opportunity Program (EOP), the Aboriginal Employment Program for the Aboriginal people in Canada, the Gatestone Gives Community Initiative, and the Gatestone Gives Scholarship Program.

Key executives

Peter H. Kines (CFO)

Peter Kines has been Gatestone BPO’s Chief Financial Officer since July of 2021. Kines is recognized for his accomplishments in developing and executing business strategy, driving business and financial growth, and improving employee retention and performance. 

His background includes 25 years of CFO experience, working with publicly-traded company IPOs, privately-held equity companies, capital markets, and M&A.

Gatestone & Co. reviews and comparisons

Gatestone BPO is an innovative omnichannel call center service and BPO solutions provider in Toronto, Ontario, founded in 1926. We currently do not offer any reviews or comparisons for Gatestone BPO. However, interested parties are encouraged to compare this company to other large-sized BPO firms in Canada, North America, and Latin America.

Gatestone & Co.’s contact information

Gatestone & Co.’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1.800.900.4238.

References

https://www.glassdoor.com/Overview/Working-at-Gatestone-and-Co-EI_IE581741.11,27.htm

https://www.crunchbase.com/organization/gatestone-co

Gatestone & Co. news, podcast & articles

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Gatestone & Co. videos & images

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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