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Hayes Outsourcing


Your Reliable Outsourcing Partner
At Hayes Outsourcing, we redefine efficiency and excellence in the realm of outsourcing solutions. With a commitment to delivering unparalleled services, we cater to diverse business needs with precision, innovation, and dedication. businesses, allowing them to thrive and expand without the burden of operational complexities.

What Hayes Outsourcing offers its clients

Welcome to Hayes Outsourcing, where innovation meets excellence in the realm of outsourcing solutions. Founded with a vision to redefine industry standards, we take pride in our commitment to delivering unparalleled services that empower businesses to thrive and succeed in today's dynamic marketplace.
designed to empower businesses, allowing them to thrive and expand without the burden of operational complexities.

How Hayes Outsourcing outshines the competition

Personalized Approach:
We pride ourselves on offering tailored solutions that specifically meet the unique needs of each client. Unlike many large BPOs that use a one-size-fits-all approach, we take the time to understand our clients' business objectives and customize our services to ensure optimal outcomes.

Exceptional Quality and Expertise:
Our team consists of highly skilled professionals with extensive experience in their respective fields. We maintain stringent quality control processes to ensure that our deliverables meet the highest standards. Our dedication to excellence ensures that clients receive reliable and superior service.

Flexible Pricing Structure:
Our pricing is designed to be flexible and adaptive to the diverse requirements of our clients. We offer competitive rates without compromising on quality, ensuring that our clients receive the best value for their investment. This flexibility makes us an attractive partner for businesses of all sizes.

Innovative Technology and Tools:
We leverage the latest technology and innovative tools to enhance our service offerings. By staying at the forefront of technological advancements, we ensure that our clients benefit from increased efficiency, accuracy, and productivity.

Proactive Customer Support:
We believe in building strong, long-term relationships with our clients. Our proactive customer support team is always available to address any concerns or questions, ensuring smooth communication and prompt resolution of issues. This commitment to client satisfaction sets us apart from competitors who may not offer the same level of personalized support.

Commitment to Continuous Improvement:
We are dedicated to continuous improvement and regularly seek feedback from our clients to enhance our services. This commitment to evolving and adapting to the changing needs of the market allows us to stay ahead of the competition and consistently deliver outstanding results.

Hayes Outsourcing company structure

We are a boutique BPO owned by three Kenyan entrepreneurs who initially ventured into outsourcing to address their own business needs. Driven by a passion for excellence, our mission is to revolutionize the outsourcing landscape by providing tailored solutions that optimize productivity, minimize costs, and maximize results. We strive to be the catalyst for our clients' success stories, enabling them to focus on their core competencies while we handle the rest.

Sample highlight service offering of Hayes Outsourcing

Unlock the Ultimate Value with Our Best Deal Service Package!

Exclusive Offer: Premium Customer Support Package

For a limited time, take advantage of our Premium Customer Support Package at an unbeatable price!

What You Get:

24/7 Dedicated Support Team:

Round-the-clock customer service for seamless support anytime, anywhere.
Multi-Channel Assistance:

Comprehensive support across phone, email, and live chat to ensure your customers are always taken care of.
Advanced CRM Integration:

State-of-the-art CRM tools to streamline interactions and enhance customer satisfaction.
Monthly Performance Reports:

Detailed insights and analytics to track support performance and customer feedback.
Free Onboarding and Training:

Complete the onboarding process and training for your team at no additional cost.
Why Choose Us?

Tailored solutions to meet your specific business needs
Highly skilled and experienced support agents
Proven track record of enhancing customer satisfaction and loyalty
Hurry, this exclusive offer won’t last long!

Contact Us Today to secure your Premium Customer Support Package and elevate your customer service experience to new heights.


Nairobi, 254, Nairobi, Nairobi

Public or Private


Seats or staff




  • BPO
  • BPO industry
  • Business Consulting and Services
  • Consumer Services


Year Founded


Countries of fulfillment
  • Kenya
  • Admin Support
  • Agency Contract Partner
  • Customer Service
  • Data Analytics and AI
  • Full service BPO
  • Human Resource & Legal
  • Output-based
  • Seat Leasing BPO
  • Specialized BPO Vertical
Contact information

+254713 263 227

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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