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UNO Call Center

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About

United Nearshore Operations (UNO) is a global BPO and Customer Engagement Center located in Santiago, Dominican Republic. UNO was formed in January 2004, celebrating our 13th anniversary this year.

Our success has been determined by our excellent management team, by adopting the best processes in the industry, a dynamic and talented workforce and our passion and motivation for exceeding our clients expectations.

UNO has experienced a steady growth pattern since opening our doors in 2004, with over 1,200 employees. UNO owns the facilities. Our agents possess strong cultural understandings both domestically and internationally resulting in unparalleled abilities to communicate in multiple languages and dialects.

Headquarters

-

Public or Private

Privately Held

Seats or staff

501-1,000

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Domain Authority

9

Site traffic

294

OA ranking

-

Glassdoor rating

4.4

CrunchBase ranking

-

Details

Executive

Stuart Cranston, CEO

Year Founded

2004

Countries of fulfillment

-

Sectors

-

Contact information

1 829-947-8866

http://www.uno.com.do/

Social media

About UNO Call Center: Review and comparison

United Nearshore Operations (UNO) Call Center is a global Business Process Outsourcing (BPO) and call center company that was formed in January 2004.

UNO Call Center has managed a steady growth since it was established in 2004 up to its current state of 960 workstations and over 1,400 employees.

They are an award-winning company that has won several corporate citizen PACE awards and has been featured multiple times in Mercado magazine’s best places to work for in the Dominican Republic.

UNO Call Center Outsourcing

UNO Call Center is located in Santiago, Dominican Republic. They have a cultural affinity to both the US and Latin American Markets that allows them to communicate efficiently with customers who speak the English or Spanish language. 

UNO Call Center’s BPO services and pricings

 UNO Call Center is a stable outsourcing company that offers:

  • Training
  • Data Entry
  • Campaign Setup
  • Email Response
  • Chat
  • Retention
  • Order processing
  • Activations
  • Collections
  • Customer Service
  • Billing Explanations or Payment Applications
  • Surveys
  • Appointment Scheduling
  • Welcome Calls
  • Technical Support
  • Computer Diagnostics

The company offers these services to a variety of industries and clients.

UNO Call Center’s pricing

UNO Call Center’s pricing will change depending on their client’s individual or business needs. They offer a free quote on their website and competitive industry rates.

How UNO Call Center outshines its competition

UNO Call Center currently holds nearly 70% of the local market share for call centers in Santiago. It is now the largest call center service provider located in the region.

A vital component of this BPO’s success is the scalability and steady growth that has focused on their internal succession plans and career development programs. They can identify and develop internal talent, which provides an excellent opportunity for the growth of their employees and their company.

Another key ingredient UNO Call Center has is its own English Language University located within their facilities. They have made these language courses available free of charge. Now, more than 500 students have graduated from the UNO Language University.

Key executives

Stuart Cranston (CEO)

Stuart Cranston has been UNO Call Center’s Chief Executive Officer (CEO) since 2005. Cranston is a seasoned veteran who is diverse in informational technologies and telecommunications industries.

Vittorio Dall Omo (CFO)

Vittorio Dall Omo joined the company as the General Manager in 2004. He was promoted to Chief Financial Officer (CFO) in 2007.

UNO Call Center reviews and comparisons

UNO Call Center has a near-perfect rating on Glassdoor. They rank at 4.4 out of 5 stars, with 100% of reviewers recommending the company to a friend and 86% approving of the CEO.

Because UNO Call Center holds such a majority market share of the call centers in the Santiago region, we could not find a firm that would be a direct comparison to them. However, they would be comparable to a mid-sized firm in another region and other BPO providers in Latin America.

UNO Call Center holds up favorably under a size comparison against other BPO’s with annual revenue of $724 million, and it outpaces other competitors of its size.

UNO Call Center’s contact information

UNO Call Center’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1 829-947-8866.

References

https://www.glassdoor.com/Overview/Working-at-United-Nearshore-Operations-EI_IE909112.11,38.htm

 

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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