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UNO Call Center


United Nearshore Operations (UNO) is a global BPO and Customer Engagement Center located in Santiago, Dominican Republic. UNO was formed in January 2004, celebrating our 13th anniversary this year.

Our success has been determined by our excellent management team, by adopting the best processes in the industry, a dynamic and talented workforce and our passion and motivation for exceeding our clients expectations.

UNO has experienced a steady growth pattern since opening our doors in 2004, with over 1,200 employees. UNO owns the facilities. Our agents possess strong cultural understandings both domestically and internationally resulting in unparalleled abilities to communicate in multiple languages and dialects.



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Stuart Cranston, CEO

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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