About Tele-centre: Review and comparison
Tele-centre Services is an innovative outsourced contact center provider headquartered in Kallang, Singapore. The company has been providing its scalable and efficient services since 1999.
This award-winning contact center service provider focuses on delivering a one-stop shop for multi-channel interactions between customers and businesses. According to the company website, the firm was founded “through the belief in the power of the spoken word.” They make every effort to transform simple phone conversations into powerful customer relationships that are built through effective communication and resounding trust.
Through the years, Tele-centre has been offering its services out of Singapore to multinational corporate clients worldwide. The firm currently has over 250 employees and reported revenue of $22 million.
Taking care of customers is an art, according to the Tele-centre website. The firm has been providing highly flexible and scalable contact center solutions for years. This company can adapt and implement changes as often and when required to deliver superior outcomes.
The company has optimized each solution to achieve goals and transform them into actual possibilities for business organizations. According to the firm’s website, they work fast and efficiently to ensure the job is done right. All team members are dedicated to helping the clients get ahead in the game.
Tele-centre’s BPO services and pricings
Tele-centre is a dynamic contact center provider offering a range of services, including:
- Customer Service
- Email Management
- Database Profiling
- Technical Helpdesk
- Lead Generation
- Virtual Reception Services
- Personnel Insourcing
- Premise Outsourcing
The company offers these services to various industries, not limited to government, technology, e-commerce, retail, logistics, financial services, and many others.
The Tele-centre pricing strategy is flexible. This means they tailor their pricing to the unique requirements of each campaign. However, the company assures that their services provide substantial savings on contact center delivery costs compared to destinations such as Europe and the USA.
How Tele-centre outshines its competition
The firm attributes its ability to offer international award-winning results to four core elements these are:
- Structured work effort
- A strong management team
- Talented employees
- Strategic core competencies
Tele-centre has also received several awards and certificates since its inception. These accolades include 2015 ISO 9001 and 2019 ISO 22301 accreditations by the Singapore Accreditation Council. The company also has several rewards, such as the Best Contact Centre Manager winner, in 2018 and 2019.
Nicholas Loh (General Manager)
Nicholas Loh has been the company’s General Manager since 2018. Loh brings with him over 19 years of contact center experience to the team. He leads the Operations team, IT, Service Quality and Training, and Business Development teams to ensure an integrated suite of services for clients.
Tele-centre reviews and comparisons
Tele-centre is a leading and innovative contact center provider in Singapore. Unfortunately, we do not have reviews for the firms, so we suggest you carry out a comparison of Tele-centre to other similarly sized providers in the Philippines, South Africa, and the UK.
Tele-centre’s contact information