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Anexa Telecomunicaciones

About

Grow your business with Anexa’s high touch customer service and telemarketing in Spanish. From sales and help desk support to data entry and debt collection, we offer a one-stop solution for all your needs. Whether you are looking for a strategic partner to handle campaigns, provide tech support or improve customer care, you can count on us to meet your objectives and timelines. Our high success rates, flexibility, service quality and fair pricing are the key reasons American and Mexican companies choose to partner with us.

What Anexa Telecomunicaciones offers its clients

Contact Center , Customer Experience, Multicanalidad, Customer Service, Call Center, Consulting, BPO, business process outsourcing, omnicanalidad, and servicio a cliente

Headquarters

-

Public or Private

Sole Proprietorship

Seats or staff

1,001-5,000

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Alexa ranking

42,250,825

Domain Authority

2.7

Site traffic

1,292

OA ranking

-

Glassdoor rating

3.5

CrunchBase ranking

-

Details

Executive

José Andrés Martínez, General Manager

Year Founded

2011

Countries of fulfillment

-

Sectors

-

Contact information

1.855.906.5102

https://www.anexabpo.com

Social media

-

About Anexa Telecomunicaciones: Review and comparison

As a telecommunication business process outsourcing (BPO) company that aids companies in customer relations in Mexico, Anexa BPO has a decade of experience helping clients and serving customers in various industries. Founded in 2011, they have a decade of experience in the sector. 

Per their company website, Anexa BPO focuses on having a first contact resolution of 72% or higher for their clients. This rate means that all customer issues that come in through the call center will have a high-resolution rate on the first call and will not require follow-up conversations.

With 5,000 employees and a 5% staff headcount increase in the past six months, Anexa BPO has been on an upward trend for many years. With their attention to detail and rapid growth, the company will likely continue to expand in the future.

Anexa Telecomunicaciones Outsourcing

The staff at Anexa BPO provides specialty telecommunication services focusing around many different industries and sectors. As a frontline operation, they help companies to experience success through positive customer interactions and resolution.

As a recipient of many industry awards and the holder of various certifications, the company is at the top of the ranks for customer service and support in the BPO sector.

Anexa Telecomunicaciones’s BPO services and pricings

Anexa BPO offers a wide array of services to meet the individual needs of the companies and clients they partner with. Some of these services include:

  • Customer Solutions
  • Contact Center
  • Conflict Resolution
  • IT Support
  • Social Media Management
  • Collections
  • Addressing Customer’s Needs
  • Understanding And Resolving Complaints
  • Closing Sales
  • Customer Follow-Up
  • Schedule Services
  • Back-Office Administration
  • Market Research
  • Collections Assistance
  • Data Management
  • Lead Generation
  • Inbound Marketing
  • Outbound Marketing

Anexa BPO is constantly adapting to new trends in the market, including information technology innovations and back-office support.

Anexa BPO’s pricing

Due to the custom nature of the support packages offered to clients, the company does not provide generic pricing on its company website. To get a quote specifically tailored to your unique situation, you should reach out to the company and speak to a representative.

How Anexa Telecomunicaciones outshines its competition

With a decade of experience in the BPO industry and the talent they have recruited to their team over the years, the company has a well-trained and knowledgeable employee base. The customer service and support within the company provide the highest level of assistance to those they serve.

Key executives

José Andrés Martínez (General Manager)

Since May 2017, José Andrés Martínez has fulfilled the role of General Manager at Anexa BPO. Before his tenure at the company, he worked in other BPO organizations throughout Mexico.

Manuel Chavero (Director of Operations)

Since August 2017, Manuel Chavero has worked at Anexa BPO in the position of Director of Operations. Before this current role, he spent ten years at another call center organization in Mexico.

Anexa Telecomunicaciones reviews and comparisons

With an employee tenure rate of just over two years and a slight growth in staff headcount over the past six months, Anexa BPO is gradually making an increase in the BPO industry and making a name for itself. Prospective clients can compare the company to other organizations like Atel Soluciones, HDC BPO Services, and Colombian Outsourcing Solutions.

Anexa Telecomunicaciones’s contact information

Anexa Telecomunicaciones’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1.855.906.5102.

References

https://www.glassdoor.com/Overview/Working-at-Anexa-TELECOMUNICACIONES-EI_IE2914848.11,35.htm

Anexa Telecomunicaciones news, podcast & articles

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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