Anexa

As a telecommunication business process outsourcing (BPO) company that aids companies in customer relations in Mexico, Anexa BPO has a decade of experience helping clients and serving customers in various industries. Founded in 2011, they have a decade of experience in the sector. 

Per their company website, Anexa BPO focuses on having a first contact resolution of 72% or higher for their clients. This rate means that all customer issues that come in through the call center will have a high-resolution rate on the first call and will not require follow-up conversations.

With 5,000 employees and a 5% staff headcount increase in the past six months, Anexa BPO has been on an upward trend for many years. With their attention to detail and rapid growth, the company will likely continue to expand in the future.

The staff at Anexa BPO provides specialty telecommunication services focusing around many different industries and sectors. As a frontline operation, they help companies to experience success through positive customer interactions and resolution.

As a recipient of many industry awards and the holder of various certifications, the company is at the top of the ranks for customer service and support in the BPO sector.

Anexa BPO offers a wide array of services to meet the individual needs of the companies and clients they partner with. Some of these services include:

• Customer Solutions
• Contact Center
• Conflict Resolution
• IT Support
• Social Media Management
• Collections
• Addressing Customer’s Needs
• Understanding And Resolving Complaints
• Closing Sales
• Customer Follow-Up
• Schedule Services
• Back-Office Administration
• Market Research
• Collections Assistance
• Data Management
• Lead Generation
• Inbound Marketing
• Outbound Marketing

Anexa BPO is constantly adapting to new trends in the market, including information technology innovations and back-office support.

Anexa BPO’s pricing

Due to the custom nature of the support packages offered to clients, the company does not provide generic pricing on its company website. To get a quote specifically tailored to your unique situation, you should reach out to the company and speak to a representative.

With a decade of experience in the BPO industry and the talent they have recruited to their team over the years, the company has a well-trained and knowledgeable employee base. The customer service and support within the company provide the highest level of assistance to those they serve.

José Andrés Martínez (General Manager)

Since May 2017, José Andrés Martínez has fulfilled the role of General Manager at Anexa BPO. Before his tenure at the company, he worked in other BPO organizations throughout Mexico.

Manuel Chavero (Director of Operations)

Since August 2017, Manuel Chavero has worked at Anexa BPO in the position of Director of Operations. Before this current role, he spent ten years at another call center organization in Mexico.

With an employee tenure rate of just over two years and a slight growth in staff headcount over the past six months, Anexa BPO is gradually making an increase in the BPO industry and making a name for itself. Prospective clients can compare the company to other organizations like Atel Soluciones, HDC BPO Services, and Colombian Outsourcing Solutions.

Anexa’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.anexabpo.com

LinkedIn https://www.linkedin.com/company/anexabpo/

Facebook https://www.facebook.com/anexamexico

In addition, you may email them at [email protected] or call 1.855.906.5102.

https://www.glassdoor.com/Overview/Working-at-Anexa-TELECOMUNICACIONES-EI_IE2914848.11,35.htm